Genesys Altocloud Overview

Genesys-altocloud uses AI and machine learning for predictive web engagement. Customer experiences and website sales conversions are enhanced through guided interactions.

Use Cases

Customers recommend Engagement Management, Lifetime Value Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Genesys Altocloud.

Other use cases:

  • Contacts History
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Altocloud.

Other priorities:

  • Increase Customer Life Time Value
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Genesys Altocloud Use-Cases and Business Priorities: Customer Satisfaction Data

Genesys Altocloud works with different mediums / channels such as Phone Calls,

Comprehensive Insights on Genesys Altocloud Use Cases

How does Genesys Altocloud address your Engagement Management Challenges?

Genesys Altocloud Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Genesys Altocloud

Top Failure Risks for Genesys Altocloud

Genesys News

Genesys International Awarded Rs 35 Crore Projects by NEOM and Saudi Geological Survey

Genesys International secures Rs 35 crore projects from NEOM and Saudi Geological Survey for mapping technology initiatives.

27/09/2024 - source

IT News Online - AVOXI Joins Genesys Ascend Partner Program to Enhance Cloud Contact Center Voice for Multinational Enterprises

AVOXI partners with Genesys to enhance cloud contact center voice, improving efficiency and connectivity for multinational enterprises across 150 countries.

16/09/2024 - source

AVOXI Joins Genesys Ascend Partner Program to Enhance Cloud Contact ...

AVOXI partners with Genesys to enhance cloud voice connectivity, boosting efficiency and reach for Genesys customers globally.

16/09/2024 - source

Genesys Profile

Company Name

Genesys

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE