Genesys Altocloud Overview

Genesys-altocloud uses AI and machine learning for predictive web engagement. Customer experiences and website sales conversions are enhanced through guided interactions.

Use Cases

Customers recommend Engagement Management, Lifetime Value Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Genesys Altocloud.

Other use cases:

  • Contacts History
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Altocloud.

Other priorities:

  • Increase Customer Life Time Value
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Genesys Altocloud Use-Cases and Business Priorities: Customer Satisfaction Data

Genesys Altocloud works with different mediums / channels such as Phone Calls.

Peer review evidence (same sources as the product rating summary)

"...Identify customer pain points quickly to convert any engagement into a positive experience and increase lifetime customer value. ..." Customer Journey Analytics
"...Altocloud analyzes this rich context in real time to build lifetime customer value. ..." Customer Journey Analytics
"...You ll improve customer satisfaction and business outcomes. ..." Customer Journey Analytics

Genesys Altocloud Customer wins, Customer success stories, Case studies

What makes Genesys Altocloud ideal for Engagement Management?

 

Genesys International bags NMCG contract for Ganga aerial survey across four states

Genesys International secured a contract from the National Mission for Clean Ganga to conduct an aerial LiDAR survey and geotagged videography along the Ganga River. The project, spanning four Indian... states, aims to enhance river management and pollution monitoring using advanced geospatial technologies.

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Genesys Archives - Page 2 of 11

Coca-Cola Bottlers' Sales and Services is improving its customer experience by implementing the Genesys Cloud platform to enhance business interactions.

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Strong Enterprise Adoption of Genesys Cloud AI Drives Company Momentum ...

Genesys Cloud achieved nearly $2.4 billion in annual recurring revenue (ARR) with over 30% year-over-year growth, driven by strong enterprise adoption of its AI-powered experience orchestration platf...orm. The company secured an eight-figure annual contract with a major public sector organization and reported significant customer success stories, including BCD Travel and Empathy Health Tech. Genesys continues to innovate with partnerships, such as with Scaled Cognition, to enhance AI-driven customer experiences.

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Oney Bank - Financial Services - Large

Lille, France

Oney Bank moved to the Genesys Cloud platform to improve customer experience using AI. The bank uses AI-powered analytics and email processing to boost agility. Oney Bank plans to use agent copilot t...ools to further optimize customer interactions. The goal is to stay ahead of changing customer needs. The case highlights digital transformation in financial services with Genesys Cloud.

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Naturgy - Utilities - Medium

Mexico City, Mexico

Genesys Cloud CX helped Naturgy triple its Net Promoter Score from 21% to 60%. The company reduced its call abandonment rate from 25% to 5%. 80% of customer inquiries are now answered within optimal ...response times. Naturgy unified its support channels and gained real-time visibility into customer interactions. Integration with Salesforce improved data control and service personalization. The platform enables Naturgy to respond quickly, even during emergencies.

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Lighthouse Works - Business Process Outsourcing - Medium

Orlando, USA

Genesys Cloud helped Lighthouse Works improve accessibility and efficiency for its blind and low-vision agents. The platform reduced average speed of answer from 23 to 8 seconds and cut 45–60 seconds... from certain call types. Agent retention increased, and churn rates are five times lower than the industry average. Virtual assistants and integrations with JAWS screen reading software made workflows faster and more inclusive. Lighthouse Works now delivers higher service levels and a fully accessible contact center environment.

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Genesys Altocloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)

Genesys Altocloud Integrations

Genesys Altocloud integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

2.93/5 ★

Read Reviews (1)

Few API Integrations for Genesys Altocloud

HubSpot App Marketplace

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Cision Media Monitoring

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Cisco Workplace Analytics

3.92 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Apollo.io platform

4.45 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Genesys Altocloud

Top Failure Risks for Genesys Altocloud

Genesys Cloud Services, Inc News

Partnership

Genesys & Meta Expand AI Customer Engagement on WhatsApp

Genesys and Meta have expanded their partnership to enhance AI-powered customer engagement on WhatsApp. This collaboration allows organizations using Genesys Cloud to integrate voice, messaging, and AI services within WhatsApp, enabling seamless transitions between messaging and voice interactions. The integration aims to improve customer experiences by providing personalized and efficient communication solutions. Over 1,000 organizations are already leveraging this combined capability, supporting 420 million messages monthly.

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Partnership

Genesys Partners With Meta To Bring AI-Powered Customer Engagement To ...

Genesys and Meta have formed a partnership to enhance customer engagement through AI-powered solutions. This collaboration aims to integrate advanced AI capabilities into customer service platforms, leveraging Meta's technology to improve user interactions and experiences.

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Partnership

GenesysMeta Tie-Up Powers Seamless, AI-Driven Customer Engagement on WhatsApp

Genesys has expanded its partnership with Meta to enhance customer engagement on WhatsApp through its Genesys Cloud platform. This collaboration integrates messaging, voice, and AI, allowing seamless transitions between communication modes without leaving WhatsApp. The unified platform aims to improve customer experience, operational efficiency, and engagement for over 1,000 organizations globally, supporting 420 million messages monthly.

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Partnership

Genesys to Deliver Comprehensive Customer Engagement on WhatsApp

Genesys has partnered with Meta to enhance customer engagement on WhatsApp through Genesys Cloud. This integration allows seamless transitions between messaging and voice, supported by AI, to improve customer interactions. The solution, now available globally, supports over 1,000 organizations and manages 420 million messages monthly, offering features like outbound messaging and interactive tools.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE