Genesys Altocloud Overview

Genesys-altocloud uses AI and machine learning for predictive web engagement. Customer experiences and website sales conversions are enhanced through guided interactions.

Use Cases

Customers recommend Engagement Management, Lifetime Value Management, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Genesys Altocloud.

Other use cases:

  • Contacts History
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Altocloud.

Other priorities:

  • Increase Customer Life Time Value
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Genesys Altocloud Use-Cases and Business Priorities: Customer Satisfaction Data

Genesys Altocloud works with different mediums / channels such as Phone Calls.

Comprehensive Insights on Genesys Altocloud Use Cases

How can Genesys Altocloud optimize your Engagement Management Workflow?

Case Studies

COMPANY INDUSTRY CASE STUDIES
Genesys Altocloud case study

Edenred
Financial Services
Financial Services
CASE STUDY Edenred

Edenred improved business outcomes using AI-powered solutions, enhancing personalized customer experiences and employee efficiency.

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Genesys Altocloud case study

L’olivier
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY L’olivier

Maintains 90% customer satisfaction rates. 15% reduction in abandonment rates, from 18% to 3%

Read More

Genesys Altocloud Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.87/5 ★

Read Reviews (9)
Custom Reports

3.92/5 ★

Read Reviews (10)
Analytics

3.91/5 ★

Read Reviews (12)

Software Failure Risk Guidance

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for Genesys Altocloud

Top Failure Risks for Genesys Altocloud

Genesys Cloud Services, Inc News

Genesys Named a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for 10th Consecutive Year - Business Wire

Genesys has been recognized as a leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for the 10th year.

29/10/2024 - source

Modivcare Boosts Health Care Experiences with Genesys Cloud AI - Business Wire

Modivcare is enhancing healthcare experiences by using Genesys Cloud AI technology.

14/10/2024 - source

Modivcare Boosts Health Care Experiences with Genesys Cloud AI | MODV Stock News - StockTitan

Modivcare enhances healthcare services using Genesys Cloud AI technology, improving patient experiences and operational efficiency.

14/10/2024 - source

Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE