Gladly platform Overview
Gladly-platform empowers agents, boosts efficiency, and drives profitable CX with AI-powered, ticket-free service across all channels. Customer service is streamlined and enhanced.
Use Cases
Customers recommend Helpdesk Management, Lead Tracking, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Gladly platform.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Gladly platform.
Gladly platform Use-Cases and Business Priorities: Customer Satisfaction Data
Gladly platform works with different mediums / channels such as Phone Calls. Chat. and E-Mail.
Gladly platform's features include Personalization, and Feedback Surveys. and Gladly platform support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Gladly platform analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Enable agents to be naturally productive by letting them see every conversation across the lifetime of any customer across any channel (voice, email, chat, text or tweet)...." Peer review
Gladly platform, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gladly platform
Top Industries
- Retail
- Consumer Services
- Entertainment
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Gladly platform is popular in Retail, Consumer Services, and Entertainment and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Gladly platform Use Cases
What solutions does Gladly platform provide for Helpdesk Management?
What makes Gladly platform ideal for Lifetime Value Management?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Gladly platform solved their Help Desk needs. Cuspera uses 467 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Gladly platform for helpdesk management and lead tracking
Gladly platform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (5) |
Gladly platform Integrations
Gladly platform integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Gladly platform
Overall Risk Meter
Top Failure Risks for Gladly platform
Gladly News
Gladly AI: New Integrations for Seamless, Powerful Customer Service
Gladly has introduced new integrations to enhance efficiency in customer service, featuring partnerships with platforms like Shopify and Medallia Agent Connect. The company emphasizes its unique all-in-one customer service platform, focusing on AI and personalized service.
Gladly Earns Recognition in G2s 2025 Best Software Awards
Gladly has been recognized in G2's 2025 Best Software Awards for its all-in-one customer service platform, highlighting its unique approach of combining AI and human interaction to enhance customer service.
Gladly Named to Constellations 2025 Digital Customer Service and Support ShortList
Gladly has been named to Constellation's 2025 ShortList, highlighting its customer service platform and AI capabilities. The company offers an all-in-one solution with features like personalized self-service, task management, and integration with platforms like Shopify and Klaviyo.
Gladly Feeds
Welcoming Katie and Kim to Gladly
Katie and Kim have joined Gladly, enhancing the company's team.
Welcoming Two New Execs to Our Team
Gladly welcomes two new executives to their team and highlights their unique customer service platform, which integrates AI and human interaction. They emphasize customer-centric service and offer various communication channels and integrations with platforms like Shopify and Klaviyo.
Bringing Authenticity to Digital Retail Experiences With Tecovas CRO Kim Heidt
Tecovas CRO Kim Heidt spoke at GCLive 2024 about how ecommerce brands can replicate the personalization of an in-person experience online.
Gladly Profile
Company Name
Gladly
Company Website
https://www.gladly.com/HQ Location
San Francisco, California
Employees
51-100
Social
Financials
SERIES D
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