Glia OneChannel Overview

Glia-onechannel unifies all interaction channels for seamless integration. ChannelLess Architecture overcomes omnichannel limitations, enhancing customer service efficiency.

Use Cases

Customers recommend Engagement Management, Lifetime Value Management, Collaboration, as the business use cases that they have been most satisfied with while using Glia OneChannel.

Other use cases:

  • Social Media Management
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Lead Engagement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Glia OneChannel.

Other priorities:

  • Build Brand Awareness
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Glia OneChannel Use-Cases and Business Priorities: Customer Satisfaction Data

Glia OneChannel works with different mediums / channels such as Chat. and Social Media.

Reviews

"...SaleMove is always looking for creative new ideas to help provide additional value to our customers...." Peer review by Verified User, Project Manager in Customer Service, Insurance

Popular Business Setting

for Glia OneChannel

Top Industries

  • Insurance

Popular in

  • Large Enterprise

Glia OneChannel is popular in Insurance, and is widely used by Large Enterprise,

Comprehensive Insights on Glia OneChannel Use Cases

How does Glia OneChannel address your Engagement Management Challenges?

Case Studies

COMPANY INDUSTRY CASE STUDIES
Glia OneChannel case study
Financial Services
Financial Services
CASE STUDY Expedition CU

Expedition CU improved member experience and employee efficiency with digital and phone support, video banking, and AI management.

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Glia OneChannel case study
Financial Services
Financial Services
CASE STUDY Illinois Community Credit Union (ICCU)

Glia Virtual Assistant & Digital Customer Service helps CU attract, educate younger members.

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Glia OneChannel case study
Banking
Banking
CASE STUDY Umpqua Bank

Umpqua Bank improved customer loyalty and online sales, modernized support, and identified improvement areas using advanced benchmarks and AI-powered solutions.

Read More

Glia OneChannel Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (5)
Custom Reports

3.87/5

Read Reviews (2)
Analytics

2.71/5

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (5)
Custom Reports

3.87/5

Read Reviews (2)
Analytics

2.71/5

Read Reviews (4)

Software Failure Risk Guidance

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for Glia OneChannel

Top Failure Risks for Glia OneChannel

Glia Technologies, Inc News

Glia Introduces Latest AI Innovations, Including Glia Quality ...

Glia introduces new AI innovations, including Glia Quality AnalystGPT, enhancing customer engagement through various digital and phone-centric solutions, video banking, and AI-powered call center services for financial institutions.

17/12/2024 - source

Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT) - PR Newswire

Glia has introduced new AI innovations, including the Glia Quality Analyst (GPT).

17/12/2024 - source

Frankenmuth Credit Union Partners with Glia to Transform Member ...

Frankenmuth Credit Union partners with Glia to enhance member interactions through digital solutions like video banking and AI-powered call centers.

09/12/2024 - source

Glia Technologies, Inc Feeds

Glia Doubles Down on Channel and Hires Ray Hicken as Executive Channel Advisor - PR Newswire

Glia hires Ray Hicken as Executive Channel Advisor to strengthen their channel strategy.

16/12/2024 - source

Contact Center Technology Pioneer Michael Tessler Joins Glia's Board of Directors - WV News

Michael Tessler, a pioneer in contact center technology, has joined Glia's Board of Directors.

11/12/2024 - source

Chad Haydar Joins Glia as Senior Vice President of Alliances & Channels - PR Newswire

Chad Haydar has been appointed as Senior Vice President of Alliances & Channels at Glia.

21/10/2024 - source

Glia Technologies, Inc Profile

Company Name

Glia Technologies, Inc

Company Website

https://www.glia.com/

HQ Location

30 W 21st St New York, New Yorkr 10010, US

Employees

51-100

Social

Financials

SERIES D