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Glia Voice Product Overview

Glia enables companies to integrate traditional calls with Digital Customer Service. OnScreen Voice can be used directly in browsers and mobile apps.

How satisfied the customers are with Glia Voice use-cases

Glia Voice Customer Insights, Testimonials and Case Studies

Celina Insurance Group - Insurance

Glia Digital Customer Service helped Celina Insurance Group replace their old chat system. Agents now use chat, OnScreen Voice, video, screen sharing, and cobrowsing to connect with Celina teams. The... new system lets agents reach underwriting, tech support, accounting, and management easily. Agent satisfaction reached 4.93 out of 5 for all Glia interactions. Support experience scored 10 out of 10. Celina saw fast implementation and improved agent loyalty.

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Azura Credit Union - Credit Unions

Glia Digital and Glia Voice helped Azura Credit Union modernize its member service. The credit union faced outdated technology, no call center solution, and manual processes. Glia enabled chat, video..., audio, and advanced call routing. Azura saw a 92% average monthly service level, a 54% increase in digital interactions, and a 50% reduction in phone wait times. Agent efficiency improved with a 38% multi-engage rate.

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Columbia Credit Union - Banking

Glia Digital and Glia Voice helped Columbia Credit Union reach a 92% first call resolution rate. The credit union unified member interactions and improved agent efficiency. Glia’s reporting tools gav...e leadership real-time visibility into contact center performance. The Glia Virtual Assistant "River" enabled 24/7 service and reduced on-hold wait times by 30%. During a full-day phone outage, they maintained a 91% answer rate using digital channels.

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Busey Bank - Banking

Glia Voice AI helped Busey Bank add 30,000 customers after a $7B merger with no extra hiring. The bank automated 61% of calls and cut agent wrap-up time by 50%. Two frontline staff moved to strategic... roles. Glia Virtual Assistants and AI tools improved service and efficiency. Busey supported 14 branches with overflow from the main call center.

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Service 1st Federal Credit Union - Banking

Glia Voice and Phone GVA helped Service 1st Federal Credit Union modernize its call center. The credit union replaced its old IVR with an AI-powered virtual assistant. Members now get 24/7 self-servi...ce and faster help. The solution cut call abandonment by 95% and wait times by 71%. Agents handle 29% fewer calls, saving 69 hours per week.

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AmeriCU Credit Union - Banking - Large

Glia Digital helped AmeriCU Credit Union boost self-service usage by 23% and triple digital interactions. The platform enabled digital chat, OnScreen voice, and AI-powered virtual assistant, reducing... average handle time by a third. AmeriCU achieved a 4.75/5 CSAT and a 66 NPS. Employees gained remote work options and improved efficiency, while members enjoyed faster, more personal service.

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Glia Voice Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.50/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.50/5 ★

Read Reviews (4)

Glia Voice Integrations

Glia Voice integrates with a wide range of software applications through its robust data import and export capabilities.

Engageware

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Unqork

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tethr

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

boost.ai

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Glia Voice

Top Failure Risks for Glia Voice

Glia Technologies, Inc News

Partnership
 

MessagePay and Glia Embed Secure Payments Directly Into AI-Powered Banking Conversations

Glia and MessagePay have formed a strategic partnership to integrate secure payment capabilities into Glia's AI-powered banking platform. This integration allows credit unions and community banks to process payments seamlessly within digital, SMS, and voice channels, enhancing customer experience and operational efficiency.

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Product
 

Glia Launches Industry-First Contractual Guarantee Against AI Hallucinations and Prompt Injections

Glia has introduced a groundbreaking contractual guarantee against AI hallucinations and prompt injections on its Banking AI platform. This initiative aims to eliminate risks associated with generative AI, ensuring secure and reliable interactions for over 700 financial institutions. The platform's proprietary approvals framework prevents AI from improvising responses, enhancing institutional security and trust.

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Product
 

Glia Publishes Bankings First Performance Benchmarks Report for Member and Customer Care AI

Glia has released the 2026 Banking AI Benchmarks Report, the first of its kind in the financial services industry, analyzing data from 400 institutions. The report highlights the benefits of banking-specific AI, including a 92% understanding rate and high automation levels, which help institutions manage routine tasks efficiently. This report aims to guide financial institutions in adopting AI tailored for banking to enhance customer interactions and operational capacity.

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Partnership
 

Blend and Glia Partner to Transform Customer and Member Interactions for Bank and Credit Union Lending Teams

Blend Labs and Glia have announced a partnership to integrate Glias chat, voice, video, and AI-powered interaction tools into Blends Digital Banking platform. This collaboration enables banks and credit unions to guide borrowers through mortgage and consumer loan applications, improving customer engagement, application completion rates, and borrower loyalty.

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Glia Technologies, Inc Profile

Company Name

Glia Technologies, Inc

Company Website

https://www.glia.com/

HQ Location

30 W 21st St New York, New Yorkr 10010, US

Employees

51-100

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Financials

SERIES D