GoCo by Telus: Use-Cases, Insights and Reviews | 2024 Cuspera

3.88 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Effortless communication technology solutions

AI Powered

GoCo by Telus Overview

Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.

Use Cases

Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.

Other use cases:

Rating And Review Management
Engagement Management
Collaboration
Communication Management
Knowledge Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.

Other priorities:

Acquire Customers

See all business priorities See less business priorities

GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data

GoCo by Telus works with different mediums / channels such as Phone Calls,

GoCo by Telus's features include Predictive Analytics, and Dashboard.

Reviews

"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review

Popular Business Setting

for GoCo by Telus

Top Industries

Construction

Popular in

Small Business

GoCo by Telus is popular in Construction, and is widely used by Small Business,

Comprehensive Insights on GoCo by Telus Use Cases

Why is GoCo by Telus the best choice for Helpdesk Management?

How does GoCo by Telus facilitate Measuring Customer Satisfaction?

How does GoCo by Telus address your Engagement Management Challenges?

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Catherine Telecommunications	Telecommunications	CASE STUDY Catherine TELUS smoke detectors and smart home solutions improved safety for Catherine's mom with Alzheimer's, enhancing security and peace of mind. Read More
Cambie Surgery Centre Hospital & Health Care	Hospital & Health Care	CASE STUDY Cambie Surgery Centre Cambie Surgery Centre improved cybersecurity with TELUS Business, supporting their high standards of patient care. Read More
MH Consumer Services	Consumer Services	CASE STUDY MH TELUS Security alerted MH to basement flooding, enabling quick action that saved the newly renovated space from severe water damage. Read More

GoCo by Telus Competitors

GoCo by Telus
vs
Wonderflow

GoCo by Telus Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.58/5 ★ Read Reviews (8)
Analytics	4.61/5 ★ Read Reviews (12)
Custom Reports	4.56/5 ★ Read Reviews (11)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.58/5 ★ Read Reviews (8)
Analytics	4.61/5 ★ Read Reviews (12)
Custom Reports	4.56/5 ★ Read Reviews (11)

Software Failure Risk Guidance

for GoCo by Telus

Top Failure Risks for GoCo by Telus

Telus News

TELUS reports operational and financial results for third quarter 2024

TELUS announces its financial results for the third quarter of 2024, highlighting operational performance.

07/11/2024 - source

TELUS and Photonic Collaborate to Advance Quantum Communications in Canada

TELUS partners with Photonic Inc. to develop quantum communications, enhancing secure communication through a 30-kilometre fibre-optic network in British Columbia.

27/10/2024 - source

TELUS and Photonic Join Forces to Build Canada's Quantum Future - MarketScreener

TELUS partners with Photonic to advance quantum technology development in Canada, aiming to enhance the nation's technological infrastructure and innovation capabilities.

27/10/2024 - source

Telus Profile

Company Name

Telus

Company Website

https://www.telus.com/

HQ Location

Tampa, FL

Employees

251-500

Social

Financials

PRIVATE