GoCo by Telus Overview
Broadconnect-cc-one solves business communication and network challenges with simple, scalable solutions. Clients benefit from fast delivery and unparalleled service.
Use Cases
Customers recommend Helpdesk Management, Measuring Customer Satisfaction, Call Analytics, as the business use cases that they have been most satisfied with while using GoCo by Telus.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using GoCo by Telus.
GoCo by Telus Use-Cases and Business Priorities: Customer Satisfaction Data
GoCo by Telus works with different mediums / channels such as Phone Calls.
GoCo by Telus's features include Predictive Analytics, and Dashboard. and GoCo by Telus support capabilities include AI Powered, 24/7 Support, Email Support, etc. also GoCo by Telus analytics capabilities include Analytics, and Custom Reports.
Reviews
"...CC-One integrates with Salesforce, and uses predictive analytics for call center workforce optimization (KPIs like speed of answer, conversion rate, customer satisfaction, etc.)...." Peer review
Popular Business Setting
for GoCo by Telus
Top Industries
- Construction
Popular in
- Small Business
GoCo by Telus is popular in Construction, and is widely used by Small Business,
Comprehensive Insights on GoCo by Telus Use Cases
How efficiently Does GoCo by Telus manage your Helpdesk Management?
What Are the key features of GoCo by Telus for Measuring Customer Satisfaction?
What makes GoCo by Telus ideal for Engagement Management?
Case Studies
CASE STUDY Cambie Surgery Centre
CASE STUDY MH
CASE STUDY Catherine
GoCo by Telus Competitors
GoCo by Telus Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (11) |
Software Failure Risk Guidance
?for GoCo by Telus
Top Failure Risks for GoCo by Telus
TELUS Corporation News
TELUS Makes Offer to Acquire Remaining TELUS Digital Shares
TELUS has made a non-binding offer to acquire all remaining shares of TELUS Digital, aiming for full ownership. The proposed deal, valued at US$3.40 per share, offers a 15% premium over the latest closing price. This move seeks to accelerate TELUS' AI and SaaS transformation and drive operational integration across telecom, health, agriculture, and consumer sectors.
Telus proposes full acquisition of Telus Digital
TELUS has proposed to fully acquire its digital unit, TELUS Digital, aiming for greater control over its artificial intelligence capabilities and digital transformation initiatives. The move is intended to streamline operations and accelerate the integration of AI-driven solutions across TELUSs core telecom and technology services.
TELUS Digital Announces Acquisition of U.S. Salesforce Consultancy Gerent to Expand Capabilities
TELUS Digital has acquired Gerent, a U.S.-based Salesforce consultancy, to strengthen its digital customer experience offerings. The deal enhances TELUS Digitals agentic AI capabilities, supporting both human and autonomous customer experience agents. This move expands TELUS Digitals expertise in Salesforce-driven enterprise solutions for global clients.
New TELUS Rewards program launches nationwide bringing more value to Canadians than ever before - Yahoo Finance
TELUS launched its nationwide TELUS Rewards program, the first tiered loyalty system in Canadian telecom. Customers earn points for using TELUS services, redeemable for bill credits, gift cards, and exclusive perks. The program features partner rewards, starting with WestJet, and includes benefits like international roaming and virtual health consultations. TELUS aims to enhance customer retention and engagement through this initiative.
TELUS Corporation Profile
Company Name
TELUS Corporation
Company Website
//telus.comHQ Location
Tampa, FL
Employees
251-500
Social
Financials
PRIVATE
