GREYHOUND-DMS enhances secure processes with automatic document recognition, transparent management, and custom workflows. A 30-day free trial and DATEV integration are offered.
GREYHOUND DMS Use-Cases and Business Priorities: Customer Satisfaction Data
GREYHOUND DMS Customer wins, Customer success stories, Case studies
What Are the key features of GREYHOUND DMS for Workflow Management?
The software features a workflow designer that allows users to create custom routing based on various factors. Users can define rules and workflows to automatically route documents to the appropriate agents. The software includes automated processes for approvals, document data detection, and connection to external systems.
"...Create your own routing based on topics, specific content or metadata in practical Workflow Designer...."
Das DMS f r sichere Prozesse
50NRTH is a fast-growing retail company that sells home, garden, and leisure products. They had trouble managing a high volume of customer service requests using Outlook. This made it hard to keep up... their high service standards. They chose GREYHOUND as their new communication solution. The software helped them handle service requests from all channels more efficiently. Their key metrics with marketplace and retail partners improved. The integration was quick and easy, with low monthly costs.
Nebulus sells winter fashion for men and women. As the company grew, their customer service team had trouble using Outlook. Emails were sometimes answered twice or not at all. Nebulus switched to GRE...YHOUND for customer service. This made their work more clear and efficient. Now, they do not have problems with double handling of requests.
POOL Total GmbH is an online retailer for pools and saunas. During the pandemic, demand for home pools grew very fast. The company used GREYHOUND as a customer service solution. They connected GREYHO...UND to their JTL system. This helped the team handle the high number of customer questions and orders. Both customers and staff became more satisfied with the improved service.
GREYHOUND helped babymarkt.de improve customer service. The company faced high volumes of customer inquiries and struggled with slow response times and double handling. GREYHOUND unified all communic...ation, making customer history visible to the whole team. Staff could answer more questions, faster. Response times dropped to under 12 hours. With the same number of staff, they now handle 40% more requests. Customers and employees are happier.
GREYHOUND CRM helped Betten-ABC improve customer service. Betten-ABC faced more customer questions as their online sales grew. They needed a tool to manage calls, emails, and in-person help. They cho...se GREYHOUND CRM for its easy setup and connection to their systems. The software was running in two days. Now, all service staff use GREYHOUND. It reduced email forwarding and mistakes. Staff see all customer info in one place. This saves time and makes customers happier.
dedicom Deutsche DirektComputer GmbH
- Information Technology And Services
GREYHOUND MAX helped dedicom Deutsche DirektComputer GmbH manage complex communication and document workflows. Before GREYHOUND, dedicom used a basic web-based ticket system. With GREYHOUND, all depa...rtments now handle tasks, orders, and communication in one place. The company processes about 10,000 invoices and 50,000 delivery notes per year digitally. GREYHOUND's flexible rules and open interfaces let dedicom build custom features and improve efficiency. Teamwork and transparency improved across the business.
