HelpdeskAdvanced Overview
Here’s the scoop on HelpdeskAdvanced! We've gathered over 46 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if HelpdeskAdvanced is right for your needs? Our Cuspera AI engine can evaluate how HelpdeskAdvanced fits your specific business needs, industry, and context. Get your personalized assessment report today.
HelpdeskAdvanced supports business activities such as:
- Competitive Intelligence
- Knowledge Management
- Helpdesk Management
It can help manage these activities if you use Website for these needs. As a solution, HelpdeskAdvanced's capabilities include Personalization.
Reviews
"...Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet...." Peer review from PAT
HelpdeskAdvanced Reviews
11 buyers and buying teams have used Cuspera to assess how well HelpdeskAdvanced solved their business needs. Cuspera uses 46 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Use Cases
Peers recommend Competitive Intelligence , Knowledge Management , Helpdesk Management , as the business use cases that they have been most satisfied while using HelpdeskAdvanced.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Competitive Intelligence |
4.27/5 ★ |
"...To fulfil your request for information about our products and services; b) For marketing and profiling activities which may make use of business intelligence or CRM software; Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information...." HelpdeskAdvanced, Service Management Solutions |
| Knowledge Management with Website |
3.88/5 ★ |
"...Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet...." Peer review from PAT |
| creating knowledge base |
3.42/5 ★ |
"...Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet...." Peer review from PAT |
| Helpdesk Management |
1.92/5 ★ |
"...Easy to use, that's always good when helpdesk personal is young ...." Peer review by Gerson M., IT Consultant |
| PEER EXPERIENCES | |
|---|---|
| Competitive Intelligence |
4.27/5 ★ |
"...To fulfil your request for information about our products and services; b) For marketing and profiling activities which may make use of business intelligence or CRM software; Personal details collected for the reasons described in point a) are necessary for us to execute your request for information and any refusal to provide your details may make it impossible for us to provide said information...." HelpdeskAdvanced, Service Management Solutions |
|
| Knowledge Management with Website |
3.88/5 ★ |
"...Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet...." Peer review from PAT |
|
| creating knowledge base |
3.88/5 ★ |
| Helpdesk Management |
1.92/5 ★ |
"...Easy to use, that's always good when helpdesk personal is young ...." Peer review by Gerson M., IT Consultant |
|
Peer and Expert Opinion on Features
for HelpdeskAdvanced
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (13) |
IT and Other Capabilities
for HelpdeskAdvanced
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (5) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (5) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (3) |
| Custom Reports | Read Reviews (4) |
Software Failure Risk Guidance
?for HelpdeskAdvanced
Top Failure Risks for HelpdeskAdvanced
Vendor Profile Details
Company Name
Zucchetti
Company Website
https://www.zucchetti.com/HQ Location
Via Solferino 1, 26900 Lodi, Italy
Employees
NA
Social
Financials
PRIVATE
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