HiJiffy Overview

HiJiffy enhances guest satisfaction and increases hotel revenue by facilitating direct bookings and upselling. Guest interactions are streamlined through its communications hub.

Use Cases

Customers recommend Customer Feedback Management, Digital Marketing, Engaging And Following Up, as the business use cases that they have been most satisfied with while using HiJiffy.

Other use cases:

  • Workflow Management
  • Contract Management
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Business Priorities

Acquire Customers is the most popular business priority that customers and associates have achieved using HiJiffy.

Other priorities:

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HiJiffy Use-Cases and Business Priorities: Customer Satisfaction Data

HiJiffy's features include Personalization. and HiJiffy support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also HiJiffy analytics capabilities include Analytics, and Custom Reports.

Popular Business Setting

for HiJiffy

Top Industries

  • Consumer Services

Popular in

  • Small Business

HiJiffy is popular in Consumer Services, and is widely used by Small Business,

Comprehensive Insights on HiJiffy Use Cases

How does HiJiffy facilitate Customer Feedback Management?

Case Studies

Hospitality

CASE STUDY Paradise Resort Gold Coast

HiJiffy’s AI-powered Console, Booking Assistant, Virtual Concierge, and Campaigns Manager helped Paradise Resort Gold Coast improve guest communication and boost direct bookings. The resort faced cha...llenges with scattered guest messages and limited chatbot functionality. HiJiffy’s solutions unified messaging, automated responses, and enabled targeted campaigns. In less than 6 months, the resort saw a 12% increase in direct bookings, €450,000 in direct booking revenue, and an 82% WhatsApp open rate. Staff workload dropped with a 91.1% automation rate, and guest satisfaction improved.

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Hospitality

CASE STUDY PortoBay Hotels & Resorts

HiJiffy’s Guest Communications Hub helped PortoBay Hotels & Resorts automate 80% of guest queries across 15 properties. The AI answered questions, guided bookings, and sent automated pre-check-in and... cross-selling campaigns. Over three years, the solution managed 83,000 conversations, with 82% customer satisfaction and 82% open rates for in-stay campaigns. PortoBay increased direct bookings and improved guest experience with HiJiffy’s conversational AI.

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Hospitality

CASE STUDY Magic Costa Blanca

HiJiffy’s AI-powered chatbot helped Magic Costa Blanca automate 87% of guest requests in one year. The hotel group wanted to increase direct sales, reduce operational costs, and free staff from repet...itive tasks. HiJiffy’s solution integrated with their booking engine and provided instant, 24/7 responses in over 130 languages. Results included 155 bookings, an 83% CSAT score, and over 160,000 conversations handled automatically.

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Hospitality

CASE STUDY Sweet Accommodations

HiJiffy helped Sweet Accommodations solve communication and efficiency problems. The company used HiJiffy’s centralised WhatsApp system to manage guest messages from one platform. Message automation ...saved staff time and improved guest satisfaction. Sweet Accommodations saw a 20% increase in upselling and a 30% rise in online check-ins. Over 9,000 WhatsApp messages were sent with an 80% open rate. The solution made operations smoother and guest experiences better.

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Hospitality

CASE STUDY Macdonald Hotels & Resorts

HiJiffy helped Macdonald Hotels & Resorts automate 100% of their online guest communications. The hotel group faced high contact volumes after reopening post-pandemic, which strained their reservatio...ns team. HiJiffy's AI chatbot answered guest FAQs instantly and around the clock. The solution led to £420,000 in bookings, an 82% customer satisfaction score, and 84,000 conversations handled. The team could focus on sales instead of repetitive queries.

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Hospitality

CASE STUDY USSIM Vacances

HiJiffy’s Guest Communications Hub helped USSIM Vacances automate guest communications across five properties. The hotel group wanted to reduce staff workload and improve guest experience. HiJiffy’s ...AI handled over 3,900 conversations in nine months, with a 97% automation rate. This reduced more than 100 weekly calls and improved service quality. USSIM achieved an 83% CSAT score and a 90% open rate for check-in campaigns.

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HiJiffy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (6)
Analytics

3.83/5 ★

Read Reviews (3)
Custom Reports

3.67/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.15/5 ★

Read Reviews (6)
Analytics

3.83/5 ★

Read Reviews (3)
Custom Reports

3.67/5 ★

Read Reviews (3)

HiJiffy Integrations

HiJiffy integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.48/5 ★

Read Reviews (3)

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mews

4.7 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for HiJiffy

Top Failure Risks for HiJiffy

HiJiffy S.A News

Partnership

Booking.com partners with HiJiffy to simplify guest communication - Travolution

Booking.com is teaming up with HiJiffy to make it easier for guests to communicate with hotels and services.

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Customer

Leonardo Hotels save 14,000 hours using HiJiffy's conversational AI - Hospitality Net

Leonardo Hotels saved 14,000 work hours by using HiJiffy's conversational AI technology.

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HiJiffy S.A Profile

Company Name

HiJiffy S.A

Company Website

https://hijiffy.com/

HQ Location

Avenida Casal Ribeiro, 28, Lisboa, PT

Employees

1-10

Social

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Financials

PRIVATE