SoundHound Voice AI Overview

SoundHound AI's Voice AI Agents enhance customer interactions across industries like restaurants, automotive, retail, and finance. These agents leverage conversational intelligence to deliver tailored solutions, such as dynamic drive-thru systems and smart ordering in restaurants, or voice commerce and AI autonomics in retail. In the automotive sector, SoundHound Chat AI facilitates seamless in-car experiences by integrating cloud-based language models. The technology empowers businesses to offer intuitive voice-enabled services, improving customer engagement and operational efficiency. With a focus on agentic solutions, SoundHound AI provides custom voice AI solutions that adapt to specific business needs, ensuring brands can effectively communicate and engage with their audience.

Use Cases

Customers recommend Advertisement, Engagement Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using SoundHound Voice AI.

Other use cases:

  • Business Development
  • Collaboration
  • Sales Commission Management
  • Knowledge Management
  • Measuring Customer Satisfaction
  • Lead Qualification: Technographic
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Business Priorities

Improve Brand Engagement and Improve Efficiency are the most popular business priorities that customers and associates have achieved using SoundHound Voice AI.

Other priorities:

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SoundHound Voice AI Use-Cases and Business Priorities: Customer Satisfaction Data

SoundHound Voice AI works with different mediums / channels such as Offline. On Premises. Website etc.

SoundHound Voice AI's features include Personalization, and Conversation Intelligence. and SoundHound Voice AI support capabilities include 24/7 Support, AI Powered, Email Support, etc. also SoundHound Voice AI analytics capabilities include Analytics, and Custom Reports.

Houndify allows the integration of voice interfaces and conversational intelligence into products. The platform offers control over brand and user interactions.

Popular Business Setting

for SoundHound Voice AI

Top Industries

  • Legal Services

Popular in

  • Enterprise

SoundHound Voice AI is popular in Legal Services, and is widely used by Enterprise,

SoundHound Voice AI Customer wins, Customer success stories, Case studies

How efficiently Does SoundHound Voice AI manage your Engagement Management?

Why is SoundHound Voice AI the best choice for Sending & Publishing Communications?

How can SoundHound Voice AI optimize your Business Development Workflow?

11 buyers and buying teams have used Cuspera to assess how well SoundHound Voice AI solved their business needs. Cuspera uses 161 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

 

Five Guys Extends Partnership with SoundHound AI - SoundHound

Five Guys has extended its partnership with SoundHound AI to expand the use of SoundHounds AI-powered ordering agents across its locations. This technology has already processed over a million intera...ctions, enhancing customer service and operational efficiency by handling orders and answering menu-related questions. The collaboration aims to improve guest experiences and streamline operations for Five Guys.

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Tech deals : Supio , VicOne , SoundHound AI , Avo , Render Networks

Red Lobster has partnered with SoundHound AI to implement an AI-powered phone ordering system across all its locations. This initiative aims to enhance the guest experience and support in-restaurant ...teams by ensuring restaurants never miss a call and can handle multiple orders simultaneously. The technology focuses on seamless order placement and instant responses to common guest inquiries, improving overall customer satisfaction.

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SoundHound AI Announces Three Major Global Automotive Brands Have ...

SoundHound AI has deployed its advanced SoundHound Chat AI Automotive voice assistant in vehicles from three major global automotive brands across North America. This integration enhances in-car expe...riences with AI-driven conversational capabilities, supporting tasks like navigation, trip planning, and voice-controlled commerce.

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Allina Health - Hospital & Health Care

Allina Health used the Amelia Platform from SoundHound AI to launch an AI agent called Alli. Rising call volume strained their Customer Experience Center and risked care standards. The AI agent reduc...ed friction and improved service levels for patients. Patients can now engage on their own terms. The case study highlights quantifiable results from Alli’s first 120 days.

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lightning

Peers used SoundHound Voice AI for advertisement and engagement management

SoundHound Voice AI Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.32/5 ★

Read Reviews (39)
Analytics

4.52/5 ★

Read Reviews (13)
Custom Reports

3.74/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.32/5 ★

Read Reviews (39)
Analytics

4.52/5 ★

Read Reviews (13)
Custom Reports

3.74/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for SoundHound Voice AI

Top Failure Risks for SoundHound Voice AI

SoundHound AI Inc News

Partnership

SoundHound AI Integrates With OpenTable to Introduce In-Vehicle Reservations Using Voice AI - Yahoo Finance

SoundHound AI has partnered with OpenTable to introduce a voice-activated in-vehicle reservations system. This integration allows drivers to book restaurant reservations hands-free through their car's infotainment system, leveraging OpenTable's network of over 60,000 restaurants. The feature enhances SoundHound's in-car voice commerce capabilities and is set to be showcased at CES 2026.

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Awards

SoundHound AI (SOUN) Is Up 9.1% After IDC Names Amelia 7 a Conversational AI Leader What's Changed

SoundHound AI's Amelia 7 platform was recognized as a leader in IDC MarketScapes 2025 assessment for conversational AI platforms. This acknowledgment highlights SoundHound's advanced conversational capabilities and strengthens its market presence. The recognition is expected to support SoundHound's competitive outlook, although the company continues to face challenges with profitability and net losses.

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M&A

SoundHound AI (SOUN): Evaluating Valuation Following Acquisition of ...

SoundHound AI plans to acquire Interactions Corporation, a move expected to expand its enterprise reach and enhance its position in AI platforms. This acquisition aligns with SoundHound's strategy to cross-sell and up-sell, despite ongoing financial challenges. The company has shown strong revenue growth and formed significant partnerships in various sectors.

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M&A

SoundHound AI Executes Expansion Playbook Again With Interactions Deal

SoundHound AI has agreed to acquire Interactions Corporation, an AI company specializing in customer service, for up to $85 million. This acquisition is part of SoundHound's expansion strategy, enhancing its AI capabilities and offering cross-sell opportunities with Interactions' global enterprise clients. The deal is expected to strengthen SoundHound's financial profile and support its goal of achieving profitability by late 2025.

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SoundHound AI Inc Profile

Company Name

SoundHound AI Inc

Company Website

https://www.soundhound.com/

HQ Location

Santa Clara, California

Employees

101-250

Social

Linkedin

Financials

PRIVATE