i2x.ai Overview
i2x tackles the challenge of enhancing phone conversations by providing real-time speech coaching and training. It focuses on boosting customer satisfaction during calls. The platform leverages AI to revolutionize how employees interact over the phone, aiming to improve communication skills and overall customer experience. By addressing the need for effective telephone communication, i2x supports businesses in achieving higher satisfaction levels among their clients.
Use Cases
Customers recommend Call Recording, Coaching, Engagement Management, as the business use cases that they have been most satisfied with while using i2x.ai.
Business Priorities
Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using i2x.ai.
i2x.ai Use-Cases and Business Priorities: Customer Satisfaction Data
i2x.ai works with different mediums / channels such as Phone Calls.
i2x.ai's features include Recording, Personalization, and Dashboard. and i2x.ai support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also i2x.ai analytics capabilities include Analytics, and Custom Reports.
Peer review evidence (same sources as the product rating summary)
"...It detects all incoming and outgoing calls, records them and analyses them. i2x is your competitive advantage. ..." Conversation training and analysis
"...Berlin, 25.07.2018 - i2x, the leader in automated real-time communication analysis and coaching, today announced that it has has won a place on the German Accelerator Tech Program...." Press kit
"...For agents, i2x is a digital coach that empowers sales and customer support agents to learn from their previous customer interactions and the overall team's experience. ..." For teams
i2xai helps employees optimize phone conversations and continuously improve customer satisfaction. Training is provided in real-time by i2x.
i2x.ai Customer wins, Customer success stories, Case studies
What Are the key features of i2x.ai for Call Recording?
Why is i2x.ai the best choice for Coaching?
How efficiently Does i2x.ai manage your Engagement Management?
How efficiently Does i2x.ai manage your Measuring Customer Satisfaction?
How efficiently Does i2x.ai manage your Onboarding?
11 buyers and buying teams have used Cuspera to assess how well i2x.ai solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used i2x.ai for call recording and coaching
i2x.ai Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (5) |
Software Failure Risk Guidance
?for i2x.ai
Top Failure Risks for i2x.ai
i2x GmbH News
I2X Technologies Appoints Frank Toney as President
I2X Technologies has appointed Frank Toney as President. Toney will lead the company's strategic direction, operational execution, and customer growth efforts. He brings extensive industry experience and has been with I2X since 2010, holding various leadership roles. His appointment is part of I2X's growth strategy within the OSC Global family.
Frank Toney Named President of I2X Technologies
Frank Toney has been appointed as the President of I2X Technologies, a move aimed at driving the company's growth within the OSC Global family. Toney, who has been with I2X since 2010, will focus on strategic direction and operational execution, leveraging OSC Global's platform to enhance I2X's mission support and customer relationships.
DLA Piper guides I2X Technologies in strategic acquisition by CIRI ...
I2X Technologies has been acquired by Cook Inlet Region, Inc. (CIRI) and will operate under OSC Global. DLA Piper provided strategic counsel throughout the acquisition process, positioning I2X for future growth. This acquisition aligns with I2Xs strengths and strategic direction.
CIRI Announces Purchase of I2X Technologies - Yahoo Finance
Cook Inlet Region, Inc. (CIRI) has acquired I2X Technologies, a provider of IT software, systems engineering, and data management solutions. I2X will operate under OSC Global, enhancing CIRI's portfolio and aligning with its long-term strategy. The acquisition aims to create operational synergies and expand capabilities for sustainable growth.
i2x GmbH Profile
Company Name
i2x GmbH
Company Website
https://i2x.ai/HQ Location
Voltastr. 5 , Building 10, 5 Floor, Berlin, Berlin 13355, DE
Employees
NA
Social
Financials
NA
