Inbenta Knowledge Management Overview
Inbenta's Enterprise AI Platform is engineered to automatically address customer inquiries, significantly lowering operational expenses. It boasts an impressive average ROI of 1,200%, highlighting its cost-effectiveness. The platform integrates AI to facilitate impactful business decisions and enhance customer engagement across multiple channels. Its unified architecture supports a seamless AI journey, tailored to meet specific business needs. Inbenta's technology is backed by a history of delivering tangible business value, making it a reliable choice for enterprises seeking to leverage AI for strategic advantage.
Use Cases
Customers recommend Knowledge Management, Social Media Management, Content Management, as the business use cases that they have been most satisfied with while using Inbenta Knowledge Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Inbenta Knowledge Management.
Inbenta Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data
Inbenta Knowledge Management works with different mediums / channels such as Website. E-Mail. Social Media etc.
Inbenta Knowledge Management's features include Personalization, Ticketing, and Bot. and Inbenta Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Inbenta Knowledge Management analytics capabilities include Analytics, and Custom Reports.
Inbenta Knowledge Management, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Inbenta-knowledge-management leverages NLP for efficient customer support. It integrates email, social, and chat requests, reducing incoming support calls by up to 50%.
Comprehensive Insights on Inbenta Knowledge Management Use Cases
What solutions does Inbenta Knowledge Management provide for Knowledge Management?
What solutions does Inbenta Knowledge Management provide for Content Management?
What benefits does Inbenta Knowledge Management offer for Customer Case Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Inbenta Knowledge Management solved their Knowledge Management needs. Cuspera uses 154 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Peers used Inbenta Knowledge Management for knowledge management and social media management
Inbenta Knowledge Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (16) |
Software Failure Risk Guidance
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Top Failure Risks for Inbenta Knowledge Management
Inbenta News
Inbenta Named 2025 Market Leader in Enterprise Search Software by FeaturedCustomers
Inbenta has been recognized as a 2025 Market Leader in enterprise search software by FeaturedCustomers. This award highlights Inbentas strength in AI-powered search solutions for enterprises and its impact across sectors like banking, healthcare, and e-commerce.
Conversational AI veteran Christopher Hieb joins Inbenta
Inbenta has appointed Christopher Hieb as Strategic Advisor. Hieb brings deep expertise in Conversational AI, customer interaction management, and analytics. His background in software technology investment banking will support Inbentas global growth and product strategy in AI-powered customer and employee experience solutions.
Former TransUnion CEO Bobby Mehta joins Inbenta as Strategic Advisor
Inbenta has appointed former TransUnion CEO Bobby Mehta as Strategic Advisor. Mehta brings extensive leadership experience in technology and data-driven businesses to support Inbenta's growth and innovation in AI-powered customer experience solutions.
Former TransUnion CEO Bobby Mehta joins Inbenta as Strategic Advisor
Inbenta has appointed former TransUnion CEO Bobby Mehta as Strategic Advisor. Mehta brings extensive executive experience to support Inbentas growth in AI-powered customer experience solutions. His leadership is expected to strengthen Inbentas position in enterprise AI, benefiting sectors such as banking, e-commerce, and telecommunications.
Inbenta Profile
HQ Location
1065 E. Hillsdale Blvd. Suite 425 Foster City, CA, 94404
Employees
101-250
Social
Financials
SERIES B
