Inbenta Knowledge Management Overview
Inbenta-knowledge-management leverages NLP for efficient customer support. It integrates email, social, and chat requests, reducing incoming support calls by up to 50%.
Use Cases
Customers recommend Knowledge Management, Social Media Management, Content Management, as the business use cases that they have been most satisfied with while using Inbenta Knowledge Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Inbenta Knowledge Management.
Inbenta Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data
Inbenta Knowledge Management works with different mediums / channels such as Website. E-Mail. Social Media etc.
Inbenta Knowledge Management's features include Personalization, Ticketing, and Bot. and Inbenta Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Inbenta Knowledge Management analytics capabilities include Analytics, and Custom Reports.
Comprehensive Insights on Inbenta Knowledge Management Use Cases
What solutions does Inbenta Knowledge Management provide for Knowledge Management?
What makes Inbenta Knowledge Management ideal for Content Management?
Why is Inbenta Knowledge Management the best choice for Customer Case Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Inbenta Knowledge Management solved their business needs. Cuspera uses 154 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used Inbenta Knowledge Management for knowledge management and social media management
Inbenta Knowledge Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (16) |
Software Failure Risk Guidance
?for Inbenta Knowledge Management
Top Failure Risks for Inbenta Knowledge Management
Inbenta News
Inbenta reconnu comme un acteur majeur dans l'IDC MarketScape : Knowledge Worldwide Discovery Software for External-Facing Use Cases 2024 Vendor Assessment (valuation des fournisseurs de logiciels de dcouverte pour les cas d'utilisation orients vers l'extrieur)
Inbenta is recognized as a major player in the IDC MarketScape for knowledge discovery software, highlighting its AI-powered platform that enhances customer experience across various industries. Success stories include significant customer service improvements for companies like OPPLUS and GOL Airlines.
Inbenta partners with ebankIT to improve digital user experience - The Paypers
Inbenta has partnered with ebankIT to enhance the digital user experience.
Inbenta and ebankIT Join Forces to Enhance Digital Banking Experiences With AI-driven Customer Engagement - Fintech Finance
Inbenta and ebankIT collaborate to improve digital banking with AI-driven customer engagement solutions.
Inbenta Feeds
Inbenta names seasoned SaaS executive Jeff Cate as CFO to help guide aggressive expansion plans in North America - PR Web
Inbenta appoints Jeff Cate as CFO to support its growth plans in North America.
Tout ce qu'il faut savoir sur la gestion des connaissances
Inbenta.com enhances customer experience with its Conversational AI platform, applicable across industries like banking and healthcare, and wins Best Customer Engagement Programme at PAY360 Awards.
Inbenta Launches new Agent Chat for Enhanced Customer Support
Inbenta launches new Agent Chat feature to improve customer support through enhanced Conversational AI technology.
Inbenta Profile
HQ Location
1065 E. Hillsdale Blvd. Suite 425 Foster City, CA, 94404
Employees
101-250
Social
Financials
SERIES B
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