Inbenta Knowledge Management: Use-Cases, Insights and Reviews | 2025 Cuspera

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Unify knowledge to serve agents and users

AI Powered

Inbenta Knowledge Management Overview

Inbenta's Enterprise AI Platform is engineered to automatically address customer inquiries, significantly lowering operational expenses. It boasts an impressive average ROI of 1,200%, highlighting its cost-effectiveness. The platform integrates AI to facilitate impactful business decisions and enhance customer engagement across multiple channels. Its unified architecture supports a seamless AI journey, tailored to meet specific business needs. Inbenta's technology is backed by a history of delivering tangible business value, making it a reliable choice for enterprises seeking to leverage AI for strategic advantage.

Use Cases

Customers recommend Knowledge Management, Social Media Management, Content Management, as the business use cases that they have been most satisfied with while using Inbenta Knowledge Management.

Other use cases:

Customer Case Management
Tracking & Monitoring Communications
Workflow Management
Helpdesk Management
Contract Management

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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Inbenta Knowledge Management.

Other priorities:

Improve Digital And Social Presence
Acquire Customers
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Build Brand Awareness
Improve ROI

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Inbenta Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data

Inbenta Knowledge Management works with different mediums / channels such as Website. E-Mail. Social Media etc.

Inbenta Knowledge Management's features include Personalization, Ticketing, and Bot. and Inbenta Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Inbenta Knowledge Management analytics capabilities include Analytics, and Custom Reports.

Inbenta-knowledge-management leverages NLP for efficient customer support. It integrates email, social, and chat requests, reducing incoming support calls by up to 50%.

Comprehensive Insights on Inbenta Knowledge Management Use Cases

How can Inbenta Knowledge Management enhance your Knowledge Management process?

Why is Inbenta Knowledge Management the best choice for Content Management?

What makes Inbenta Knowledge Management ideal for Customer Case Management?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Inbenta Knowledge Management solved their business needs. Cuspera uses 154 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

CASE STUDY Travel Club

Inbenta's AI-powered voicebot helped Travel Club modernize its customer support. The new system replaced an outdated IVR, letting customers use natural language and get fast answers. In the first yea...r, the voicebot managed 83,000 calls. It achieved a 50.4% self-service rate and cut call costs by 39%. Travel Club improved customer experience and reduced the need for human agents.

CASE STUDY GOL Airlines

Inbenta Chat helped GOL Airlines handle over 10 million customer queries each year. GOL needed to reduce call center wait times and improve customer satisfaction. The airline faced high website traff...ic, with 2.5 million travelers asking questions monthly. Inbenta's chatbot automated answers to common questions, letting agents focus on complex issues. This improved customer experience and reduced pressure on the contact center.

Utilities

CASE STUDY Neoenergia

Inbenta's AI chatbot helped Neoenergia automate over 15 million customer queries. Neoenergia needed to digitize customer service and handle a surge in requests. The company wanted to match or exceed ...the quality of in-person service. Inbenta's natural language chatbot on WhatsApp let Neoenergia answer complex questions fast. Now, 1.5 million customers use the chatbot each month. Neoenergia improved digital self-service and scaled support for 37 million people.

Financial Services

CASE STUDY OPPLUS

Inbenta AI platform helped OPPLUS improve customer service. OPPLUS faced high call volumes and long wait times. They used Inbenta's Chat, Knowledge, and Assist products to automate support. The new s...elf-service model reduced calls to the commercial office network from 71% to 11% in 12 months. This was an 84% drop in escalations. OPPLUS improved efficiency and customer experience.

Banking

CASE STUDY M&T Bank

Inbenta’s Learn platform helped M&T Bank improve digital adoption and employee training. The bank needed to equip 5,000 retail employees to support new digital tools. Inbenta provided micro-learning,... gamification, and interactive demos. This led to $2.03 million in cost savings, 64,000 customers using a new digital feature, and 146,000 minutes saved in call and service time. Employees enjoyed and repeated the training, boosting customer service and digital engagement.

Banking

CASE STUDY Nationwide Building Society

Inbenta’s Learn platform helped Nationwide Building Society handle high member inquiry volumes during ISA season. The bank wanted to reduce non-value contact requests and boost digital adoption. Inbe...nta’s solution provided personalized, step-by-step advice through an ISA renewal simulator and mobile app. Nationwide saw a 133% growth in digital adoption, a 45% increase in mobile app adoption, and a 75% reduction in non-value contact requests. This improved both member and employee experiences.

Peers used Inbenta Knowledge Management for knowledge management and social media management

Inbenta Knowledge Management Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	3.84/5 ★ Read Reviews (16)
Analytics	4.11/5 ★ Read Reviews (15)
Custom Reports	4.11/5 ★ Read Reviews (16)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.84/5 ★ Read Reviews (16)
Analytics	4.11/5 ★ Read Reviews (15)
Custom Reports	4.11/5 ★ Read Reviews (16)

Software Failure Risk Guidance

for Inbenta Knowledge Management

Top Failure Risks for Inbenta Knowledge Management

Inbenta Holdings Inc. News

Awards 13/08/2025

Inbenta CTO Merlin Bise Named Finalist for Tech Titans Award - Inbenta

Inbenta's CTO, Merlin Bise, has been named a finalist for the Tech Titans Emerging Company CIO/CTO Award. This recognition highlights his leadership in developing innovative AI technologies that enhance customer engagement. The award celebrates technology leaders in North Texas who have driven significant advancements. Bise's contributions have consistently propelled Inbenta's innovation strategy.

Customer 30/07/2025

Inbenta Achieves Remarkable Growth in First Half of 2025

Inbenta reported a 50% increase in new customer acquisitions and a 21% revenue rise from existing clients in the first half of 2025. The company expanded its European market presence and saw a 54% growth in enterprise integrations of its AI-powered solutions. Inbenta also improved profitability and plans a major platform update later this year.

Awards 27/05/2025

Inbenta Named 2025 Market Leader in Enterprise Search Software by FeaturedCustomers

Inbenta has been recognized as a 2025 Market Leader in enterprise search software by FeaturedCustomers. This award highlights Inbentas strength in AI-powered search solutions for enterprises and its impact across sectors like banking, healthcare, and e-commerce.

Executive 21/05/2025

Conversational AI veteran Christopher Hieb joins Inbenta

Inbenta has appointed Christopher Hieb as Strategic Advisor. Hieb brings deep expertise in Conversational AI, customer interaction management, and analytics. His background in software technology investment banking will support Inbentas global growth and product strategy in AI-powered customer and employee experience solutions.

Inbenta Holdings Inc. Profile

Company Name

Inbenta Holdings Inc.

Company Website

https://www.inbenta.com/

Year Founded

2005

HQ Location

1065 E. Hillsdale Blvd. Suite 425 Foster City, CA, 94404

Employees

101-250

Social

Financials

SERIES B