Inbenta Knowledge Management Overview

Inbenta's Enterprise AI Platform is engineered to automatically address customer inquiries, significantly lowering operational expenses. It boasts an impressive average ROI of 1,200%, highlighting its cost-effectiveness. The platform integrates AI to facilitate impactful business decisions and enhance customer engagement across multiple channels. Its unified architecture supports a seamless AI journey, tailored to meet specific business needs. Inbenta's technology is backed by a history of delivering tangible business value, making it a reliable choice for enterprises seeking to leverage AI for strategic advantage.

Use Cases

Customers recommend Knowledge Management, Social Media Management, Content Management, as the business use cases that they have been most satisfied with while using Inbenta Knowledge Management.

Other use cases:

  • Customer Case Management
  • Tracking & Monitoring Communications
  • Workflow Management
  • Helpdesk Management
  • Contract Management
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Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Inbenta Knowledge Management.

Other priorities:

  • Improve Digital And Social Presence
  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve ROI
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Inbenta Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data

Inbenta Knowledge Management works with different mediums / channels such as Website. E-Mail. Social Media etc.

Inbenta Knowledge Management's features include Personalization, Ticketing, and Bot. and Inbenta Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Inbenta Knowledge Management analytics capabilities include Analytics, and Custom Reports.

Inbenta-knowledge-management leverages NLP for efficient customer support. It integrates email, social, and chat requests, reducing incoming support calls by up to 50%.

Comprehensive Insights on Inbenta Knowledge Management Use Cases

Why is Inbenta Knowledge Management the best choice for Knowledge Management?

What makes Inbenta Knowledge Management ideal for Content Management?

How can Inbenta Knowledge Management enhance your Customer Case Management process?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Inbenta Knowledge Management solved their business needs. Cuspera uses 154 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Banking

CASE STUDY Nationwide Building Society

Inbenta’s Learn platform helped Nationwide Building Society handle high member inquiry volumes during ISA season. The bank wanted to reduce non-value contact requests and boost digital adoption. Inbe...nta’s solution provided personalized, step-by-step advice through an ISA renewal simulator and mobile app. Nationwide saw a 133% growth in digital adoption, a 45% increase in mobile app adoption, and a 75% reduction in non-value contact requests. This improved both member and employee experiences.

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Financial Services

CASE STUDY OPPLUS

Inbenta AI platform helped OPPLUS improve customer service. OPPLUS faced high call volumes and long wait times. They used Inbenta's Chat, Knowledge, and Assist products to automate support. The new s...elf-service model reduced calls to the commercial office network from 71% to 11% in 12 months. This was an 84% drop in escalations. OPPLUS improved efficiency and customer experience.

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Banking

CASE STUDY M&T Bank

Inbenta’s Learn platform helped M&T Bank improve digital adoption and employee training. The bank needed to equip 5,000 retail employees to support new digital tools. Inbenta provided micro-learning,... gamification, and interactive demos. This led to $2.03 million in cost savings, 64,000 customers using a new digital feature, and 146,000 minutes saved in call and service time. Employees enjoyed and repeated the training, boosting customer service and digital engagement.

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Utilities

CASE STUDY Neoenergia

Inbenta's AI chatbot helped Neoenergia automate over 15 million customer queries. Neoenergia needed to digitize customer service and handle a surge in requests. The company wanted to match or exceed ...the quality of in-person service. Inbenta's natural language chatbot on WhatsApp let Neoenergia answer complex questions fast. Now, 1.5 million customers use the chatbot each month. Neoenergia improved digital self-service and scaled support for 37 million people.

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CASE STUDY GOL Airlines

Inbenta Chat helped GOL Airlines handle over 10 million customer queries each year. GOL needed to reduce call center wait times and improve customer satisfaction. The airline faced high website traff...ic, with 2.5 million travelers asking questions monthly. Inbenta's chatbot automated answers to common questions, letting agents focus on complex issues. This improved customer experience and reduced pressure on the contact center.

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lightning

Peers used Inbenta Knowledge Management for knowledge management and social media management

Inbenta Knowledge Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (16)
Analytics

4.11/5 ★

Read Reviews (15)
Custom Reports

4.11/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (16)
Analytics

4.11/5 ★

Read Reviews (15)
Custom Reports

4.11/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for Inbenta Knowledge Management

Top Failure Risks for Inbenta Knowledge Management

Inbenta Holdings Inc. News

Awards

Inbenta Named 2025 Market Leader in Enterprise Search Software by FeaturedCustomers

Inbenta has been recognized as a 2025 Market Leader in enterprise search software by FeaturedCustomers. This award highlights Inbentas strength in AI-powered search solutions for enterprises and its impact across sectors like banking, healthcare, and e-commerce.

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Executive

Conversational AI veteran Christopher Hieb joins Inbenta

Inbenta has appointed Christopher Hieb as Strategic Advisor. Hieb brings deep expertise in Conversational AI, customer interaction management, and analytics. His background in software technology investment banking will support Inbentas global growth and product strategy in AI-powered customer and employee experience solutions.

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Executive

Former TransUnion CEO Bobby Mehta joins Inbenta as Strategic Advisor

Inbenta has appointed former TransUnion CEO Bobby Mehta as Strategic Advisor. Mehta brings extensive leadership experience in technology and data-driven businesses to support Inbenta's growth and innovation in AI-powered customer experience solutions.

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Executive

Former TransUnion CEO Bobby Mehta joins Inbenta as Strategic Advisor

Inbenta has appointed former TransUnion CEO Bobby Mehta as Strategic Advisor. Mehta brings extensive executive experience to support Inbentas growth in AI-powered customer experience solutions. His leadership is expected to strengthen Inbentas position in enterprise AI, benefiting sectors such as banking, e-commerce, and telecommunications.

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Inbenta Holdings Inc. Profile

Company Name

Inbenta Holdings Inc.

Company Website

https://www.inbenta.com/

Year Founded

2005

HQ Location

1065 E. Hillsdale Blvd. Suite 425 Foster City, CA, 94404

Employees

101-250

Social

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Financials

SERIES B