Inbenta Knowledge Management Overview
Inbenta's Enterprise AI Platform is engineered to automatically address customer inquiries, significantly lowering operational expenses. It boasts an impressive average ROI of 1,200%, highlighting its cost-effectiveness. The platform integrates AI to facilitate impactful business decisions and enhance customer engagement across multiple channels. Its unified architecture supports a seamless AI journey, tailored to meet specific business needs. Inbenta's technology is backed by a history of delivering tangible business value, making it a reliable choice for enterprises seeking to leverage AI for strategic advantage.
Use Cases
Customers recommend Knowledge Management, Social Media Management, Content Management, as the business use cases that they have been most satisfied with while using Inbenta Knowledge Management.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Inbenta Knowledge Management.
Inbenta Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data
Inbenta Knowledge Management works with different mediums / channels such as Website. E-Mail. Social Media etc.
Inbenta Knowledge Management's features include Personalization, Ticketing, and Bot. and Inbenta Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Inbenta Knowledge Management analytics capabilities include Analytics, and Custom Reports.
Inbenta-knowledge-management leverages NLP for efficient customer support. It integrates email, social, and chat requests, reducing incoming support calls by up to 50%.
Inbenta Knowledge Management Customer wins, Customer success stories, Case studies
How can Inbenta Knowledge Management optimize your Knowledge Management Workflow?
Why is Inbenta Knowledge Management the best choice for Content Management?
How does Inbenta Knowledge Management facilitate Customer Case Management?
11 buyers and buying teams have used Cuspera to assess how well Inbenta Knowledge Management solved their business needs. Cuspera uses 154 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used Inbenta Knowledge Management for knowledge management and social media management
Inbenta Knowledge Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (16) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (16) |
| Analytics | Read Reviews (15) |
| Custom Reports | Read Reviews (16) |
Software Failure Risk Guidance
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Top Failure Risks for Inbenta Knowledge Management
Inbenta Holdings Inc. News
Inbenta AI Wins 2025 TSIA STAR Award as Digital Customer Success Innovator of the Year
Inbenta received the 2025 TSIA STAR Award for Digital Customer Success Innovator of the Year. This award recognizes Inbenta's innovation in AI-powered customer experience applications and enterprise automation. The Technology & Services Industry Association (TSIA) highlighted Inbenta's role in driving digital transformation with scalable AI solutions. CEO Melissa Solis emphasized the strategic and scalable nature of their AI-driven systems.
Inbenta CTO Merlin Bise Wins Tech Titans Emerging Company CIO/CTO Award - Toronto Star
Inbenta's CTO, Merlin Bise, has been awarded the Tech Titans Emerging Company CIO/CTO Award for his exceptional leadership in technology innovation. Under his guidance, Inbenta is set to launch its new Encore platform, enhancing AI-powered customer experience solutions.
Inbenta CTO Merlin Bise Named Finalist for Tech Titans Award - Inbenta
Inbenta's CTO, Merlin Bise, has been named a finalist for the Tech Titans Emerging Company CIO/CTO Award. This recognition highlights his leadership in developing innovative AI technologies that enhance customer engagement. The award celebrates technology leaders in North Texas who have driven significant advancements. Bise's contributions have consistently propelled Inbenta's innovation strategy.
Inbenta Named 2025 Market Leader in Enterprise Search Software by FeaturedCustomers
Inbenta has been recognized as a 2025 Market Leader in enterprise search software by FeaturedCustomers. This award highlights Inbentas strength in AI-powered search solutions for enterprises and its impact across sectors like banking, healthcare, and e-commerce.
Inbenta Holdings Inc. Profile
HQ Location
1065 E. Hillsdale Blvd. Suite 425 Foster City, CA, 94404
Employees
101-250
Social
Financials
SERIES B
