IncidentMonitor Overview
IncidentMonitorâ„¢ offers ITIL-compliant service desk software for both SaaS and on-premise solutions. Any organization can use it to support their service operations efficiently.
Use Cases
Customers recommend Workflow Management, Helpdesk Management, Knowledge Management, as the business use cases that they have been most satisfied with while using IncidentMonitor.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using IncidentMonitor.
IncidentMonitor Use-Cases and Business Priorities: Customer Satisfaction Data
IncidentMonitor works with different mediums / channels such as Chat. Offline. On Premises etc.
IncidentMonitor's features include Templates, Dashboard, Alerts: Popups & Notifications, etc. and IncidentMonitor support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also IncidentMonitor analytics capabilities include Custom Reports, and Analytics.
Reviews
"...10 years ago, I was asked to research & purchase a software tracking system for a new helpdesk I was implementing...." Peer review by Claire Marrison, Information Technology and Services
IncidentMonitor, ComAround Knowledge™, ServiceNow® Knowledge Management, BMC Helix ITSM, Asset Infinity, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for IncidentMonitor
Top Industries
- Information Technology and Services
- Computer Software
Popular in
- Large Enterprise
- Mid Market
- Small Business
IncidentMonitor is popular in Information Technology And Services, and Computer Software, and is widely used by Large Enterprise, Mid Market, and Small Business.
Comprehensive Insights on IncidentMonitor Use Cases
How does IncidentMonitor address your Workflow Management Challenges?
How does IncidentMonitor facilitate Helpdesk Management?
How can IncidentMonitor enhance your Knowledge Management process?
How can IncidentMonitor enhance your Sending & Publishing Communications process?
14+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well IncidentMonitor solved their Help Desk needs. Cuspera uses 363 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Information Technology and Services
|
Information Technology and Services |
CASE STUDY IncidentMonitorâ„¢Read More |
Peers used IncidentMonitor for workflow management and helpdesk management
IncidentMonitor Competitors
IncidentMonitor Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (7) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for IncidentMonitor
Overall Risk Meter
Top Failure Risks for IncidentMonitor
Monitor 24-7 Profile
Company Name
Monitor 24-7
Company Website
https://www.monitor24-7.com/HQ Location
Markham, Ontario
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