InvGate Assets Overview
InvGate offers no-code Service and Asset Management solutions that allow businesses to adapt quickly without the usual hassle of extensive implementations or hefty consulting fees. Users find the platform particularly beneficial for streamlining IT operations. A standout feature is its ability to automate key asset management processes, reportedly saving IT teams over 1,000 hours annually. Additionally, InvGate's service management tools have proven effective in transforming organizations into agile entities, significantly reducing time spent on operational management tasks by 80%. This dual capability makes it a go-to for organizations looking to centralize support across multiple teams, enabling a cohesive and efficient IT environment.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, License Management, as the business use cases that they have been most satisfied with while using InvGate Assets.
Business Priorities
Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using InvGate Assets.
InvGate Assets Use-Cases and Business Priorities: Customer Satisfaction Data
InvGate Assets works with different mediums / channels such as Video.
InvGate Assets's features include Ticketing, Gamification, Dashboard, etc. and InvGate Assets support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InvGate Assets analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We developed a short video and within minutes our end users were submitting help desk tickets...." Peer review by Jeffrey Uchtman
Peer review evidence (same sources as the product rating summary)
"...is a tool that is modeled to the extent of the help desk you want to create...." Peer review by Gerardo Fernandez Pacheco
"...you can add a simple workflow in seconds or a complex one in minutes...." Peer review by Martin D., CTO, Pharmaceuticals
"...The licensing feature allows you to efficiently manage all your license and reduce costs...." Peer review by Fernanda Anchorena, Independent Proffesional
InvGate Assets provides IT asset management, enabling the identification of underused assets and license harvesting. Insights into IT investments are offered for optimization purposes.
Popular Business Setting
for InvGate Assets
Top Industries
- Insurance
- Retail
- Medical Practice
Popular in
- Enterprise
- Mid Market
- Small Business
InvGate Assets is popular in Insurance, Retail, and Medical Practice and is widely used by Enterprise, Mid Market, and Small Business.
InvGate Assets Customer wins, Customer success stories, Case studies
How can InvGate Assets enhance your Helpdesk Management process?
How can InvGate Assets optimize your Workflow Management Workflow?
How does InvGate Assets address your License Management Challenges?
How does InvGate Assets facilitate Knowledge Management?
11 buyers and buying teams have used Cuspera to assess how well InvGate Assets solved their business needs. Cuspera uses 447 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used InvGate Assets for helpdesk management and workflow management
InvGate Assets Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (45) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (45) |
Software Failure Risk Guidance
?for InvGate Assets
Overall Risk Meter
Top Failure Risks for InvGate Assets
InvGate News
InvGate Launches AI Hub for Asset Management, Bringing Automated Lifecycle Intelligence and Proactive IT Visibility to All Tiers
InvGate has launched its AI Hub for Asset Management, featuring Atlas, Smart Recommendations, and Automatic CMDB Mapping. These tools automate asset lifecycle management, provide proactive inventory insights, and enhance infrastructure mapping. The update is available at no extra cost for cloud-based customers, with plans for future on-premises support.
InvGate Service Desk Review
InvGate Service Desk is a robust ITSM-level help desk solution offering customizable workflows, SLA rules, and AI-backed features. It integrates with InvGate's IT Asset and Change Management tools, making it ideal for large enterprises. The service is available in three pricing tiers, starting at $17 per user per month, with options for on-premises or cloud deployment.
InvGate Named No . 1 ITSM Solution in SoftwareReviews Data Quadrant , Earns Top Honors Across Implementation , Support , UX , and Product Strategy
InvGate has been named the No. 1 IT Service Management (ITSM) solution for midmarket organizations in the SoftwareReviews ITSM Midmarket Data Quadrant. The company achieved high scores in implementation, support, user experience, and product strategy. InvGate's solutions are praised for their ease of management, integration capabilities, and comprehensive service management features, making them ideal for midmarket organizations seeking governance and automation without complexity.
New gen AI tool helps ease IT workloads - BetaNews
InvGate has launched AI Hub, a suite of generative AI tools designed to streamline IT operations. These tools automate complex tasks, enhance support ticket handling, and facilitate knowledge base updates. The AI Hub includes a virtual agent for Microsoft Teams, aiding user support with contextual information. CEO Ariel Gesto emphasizes the focus on innovation and efficiency for IT teams.
InvGate Profile
Company Name
InvGate
Company Website
https://www.invgate.com/HQ Location
Núñez, Ciudad autónoma de Buenos Aires
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