InvGate Assets Overview

InvGate offers no-code Service and Asset Management solutions that allow businesses to adapt quickly without the usual hassle of extensive implementations or hefty consulting fees. Users find the platform particularly beneficial for streamlining IT operations. A standout feature is its ability to automate key asset management processes, reportedly saving IT teams over 1,000 hours annually. Additionally, InvGate's service management tools have proven effective in transforming organizations into agile entities, significantly reducing time spent on operational management tasks by 80%. This dual capability makes it a go-to for organizations looking to centralize support across multiple teams, enabling a cohesive and efficient IT environment.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, License Management, as the business use cases that they have been most satisfied with while using InvGate Assets.

Other use cases:

  • Knowledge Management
  • Social Media Analytics
  • Collaboration
  • Rating And Review Management
  • Measuring Customer Satisfaction
  • Engagement Management
  • Contract Management
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Business Priorities

Scale Best Practices and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using InvGate Assets.

Other priorities:

  • Improve ROI
  • Manage Risk
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InvGate Assets Use-Cases and Business Priorities: Customer Satisfaction Data

InvGate Assets works with different mediums / channels such as Video.

InvGate Assets's features include Ticketing, Gamification, Dashboard, etc. and InvGate Assets support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InvGate Assets analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We developed a short video and within minutes our end users were submitting help desk tickets...." Peer review by Jeffrey U., Network & Systems Administrator

InvGate Assets provides IT asset management, enabling the identification of underused assets and license harvesting. Insights into IT investments are offered for optimization purposes.

Popular Business Setting

for InvGate Assets

Top Industries

  • Insurance
  • Retail
  • Medical Practice

Popular in

  • Enterprise
  • Mid Market
  • Small Business

InvGate Assets is popular in Insurance, Retail, and Medical Practice and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on InvGate Assets Use Cases

How can InvGate Assets enhance your Helpdesk Management process?

What makes InvGate Assets ideal for Workflow Management?

How efficiently Does InvGate Assets manage your License Management?

How can InvGate Assets enhance your Knowledge Management process?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well InvGate Assets solved their business needs. Cuspera uses 447 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Hospitality

CASE STUDY Arcos Dorados

InvGate Service Management and InvGate Assets helped Arcos Dorados, the largest McDonald’s franchisee, centralize five help desks into one platform. The company automated tasks and enabled self-servi...ce, giving users more control and reducing vendor dependency. Arcos Dorados gained full ownership of its data and improved workflow efficiency. As a result, they saw a 20% reduction in service requests.

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Food & Beverages

CASE STUDY Mastellone

InvGate Service Management and Asset Management helped Mastellone fix its IT support problems. Before, users had to call or email for help, and the IT team entered tickets by hand. With InvGate, Mast...ellone set up a self-service portal and smart workflows. Now, 70% of users create tickets themselves. The IT team saves 500 work hours each year and handles 500-600 tickets per month more easily. Reporting tools give new insights and help the team make better decisions.

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Manufacturing

CASE STUDY Mirgor

InvGate Asset Management helped Mirgor, a leading Argentinian tech and manufacturing company, replace manual IT asset tracking with an automated system. Mirgor's team saved 2,500 hours of manual work... each year by switching from spreadsheets to InvGate. The migration reduced operational tasks by 80% and enabled 85% of assets to report data directly to the cloud. Mirgor now manages over 3,500 assets and uses automated contract alerts. Integration with Jira Service Management and Intune further streamlined their IT processes.

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Retail

CASE STUDY Auto Mercado

InvGate Service Management and InvGate Asset Management helped Auto Mercado, a leading supermarket chain in Costa Rica, improve its retail operations. The company migrated its service desk to the clo...ud and added IT asset management. This allowed Auto Mercado to centralize IT, maintenance, and customer service processes on one platform. The change increased flexibility and operational efficiency. Over 15 help desks and 40 agents now use the system, supporting the company's digital transformation.

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Banking

CASE STUDY Peoples Bank

InvGate Service Management helped Peoples Bank fix its support system. The bank had problems with slow service, poor tracking, and low user adoption. InvGate unified 24 departments into one platform.... Portal use jumped from 20% to 95% in six months. Managers got better reporting tools. HR and payroll teams had better data privacy. Peoples Bank improved user satisfaction and made support easier for everyone.

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Information Technology and Services

CASE STUDY InvGate (internal IT team)

InvGate Asset Management helps InvGate's own IT team manage assets and improve IT operations. The team uses smart labels, QR codes, and automation to track all devices. Real-time monitoring and netwo...rk discovery give full visibility of hardware and connected devices. The platform links assets to contracts and users, making lifecycle management easy. Built-in CMDB maps relationships and tracks changes, helping solve problems faster.

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lightning

Peers used InvGate Assets for helpdesk management and workflow management

InvGate Assets Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (7)
Custom Reports

4.22/5 ★

Read Reviews (45)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (7)
Custom Reports

4.22/5 ★

Read Reviews (45)

Software Failure Risk Guidance

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for InvGate Assets

Overall Risk Meter

Low Medium High

Top Failure Risks for InvGate Assets

InvGate News

Partnership

Curated Automation Partners With InvGate to Expand Its Capabilities ...

Curated Automation partners with InvGate to enhance its technology and deployment capabilities.

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InvGate Profile

Company Name

InvGate

Company Website

https://www.invgate.com/

HQ Location

Núñez, Ciudad autónoma de Buenos Aires

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