know’N’act: Use-Cases, Insights and Reviews | 2025 Cuspera

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know’N’act Overview

know'N'act leverages real-time data to identify which shoppers are most likely to engage with mobile offers, enhancing targeted marketing strategies. This capability allows businesses to tailor promotions effectively, maximizing engagement and conversion rates. By focusing on consumer behavior insights, know'N'act offers a competitive edge in customer interaction and personalized marketing.

Use Cases

Customers recommend Social Media Analytics, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using know’N’act.

Other use cases:

Customer Feedback Management
International Marketing
Redemption Management
Promotion Management
Discount Management
Offer Management
Customise Loyalty Program

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using know’N’act.

Other priorities:

Increase Sales & Revenue

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know’N’act Use-Cases and Business Priorities: Customer Satisfaction Data

know’N’act works with different mediums / channels such as Offline. and On Premises.

know’N’act's features include Dashboard, and Alerts: Popups & Notifications. and know’N’act support capabilities include 24/7 Support, Chat Support, Email Support, etc. also know’N’act analytics capabilities include Analytics, and Custom Reports.

Knownact operates through independent modules, seamlessly integrated. A unified customer experience is skillfully delivered by Know’N’act.

Comprehensive Insights on know’N’act Use Cases

How can know’N’act enhance your Engagement Management process?

Why is know’N’act the best choice for Campaign Management?

How efficiently Does know’N’act manage your Customer Feedback Management?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well know’N’act solved their business needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Restaurants

CASE STUDY MOD Pizza

know'N'act helped MOD Pizza improve customer feedback management. MOD Pizza wanted a flexible and scalable system to track store issues and alert managers fast. They used know'N'act to group stores, ...escalate alerts, and send feedback to the CEO. The platform replaced an old SMS system. Customer response rates increased a lot. MOD Pizza can now address customer concerns before they leave the store.

Entertainment

CASE STUDY Seattle Art Museum

know’N’act helped the Seattle Art Museum collect real-time guest feedback at their Diwali Ball event. The system let staff respond instantly to guest issues and improve satisfaction. SAM also used kn...ow’N’act to run a sweepstakes that boosted engagement. The automated platform made it easy to manage feedback and drive better guest experiences. Staff received instant alerts and could act quickly to solve problems.

Non-Profit Organization Management

CASE STUDY TiE Seattle

know’N’act helped TiE Seattle improve their startup networking events. Before, they picked winners by measuring applause, which was not accurate. With know’N’act, they used real-time voting on smartp...hones. This made results instant and fair. Both hosts and startups liked the new system better.

Education

CASE STUDY University of Washington (UW) Bothell

know’N’act helps the University of Washington Bothell gather real-time student feedback in classes. Professors use the system to improve teaching and address student needs quickly. 98% of students sa...y the tool is easy to use and want it in other classes. The software provides instant alerts and detailed reports. Faculty find the interface simple and support excellent.

Information Technology and Services

CASE STUDY Microsoft OSD

know’N’act gave Microsoft OSD a way to get instant feedback during presentations. Speakers saw real-time audience reactions. This made audiences more engaged and increased response rates. Microsoft O...SD now uses know’N’act for all similar feedback efforts. The system set a new standard for audience engagement at Microsoft.

Non-Profit Organization Management

CASE STUDY TiE (The Indus Entrepreneurs)

know’N’act helped TiE improve their monthly startup event voting. Before, winners were chosen by audience clapping, which was not accurate. With know’N’act, TiE used real-time smartphone voting. This... made results immediate and fair. The new system made events better for everyone.

Peers used know’N’act for social media analytics and engagement management

know’N’act Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.50/5 ★ Read Reviews (16)
Custom Reports	4.30/5 ★ Read Reviews (17)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.50/5 ★ Read Reviews (16)
Custom Reports	4.30/5 ★ Read Reviews (17)

Software Failure Risk Guidance

for know’N’act

Top Failure Risks for know’N’act

KnownAct, Inc. Profile

Company Name

KnownAct, Inc.

Company Website

http://www.knownact.com

HQ Location

14711 NE 29th Place, Suite 105, Bellevue, WA 98005, US

Employees

1-10

Social

Financials

SEED