Kool Desk360 Overview

Here’s the scoop on Kool Desk360! We've gathered over 19 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Kool Desk360 is right for your needs? Our Cuspera AI engine can evaluate how Kool Desk360 fits your specific business needs, industry, and context. Get your personalized assessment report today.

Kool Desk360 supports business activities such as:

  • Helpdesk Management
  • Contract Management
  • Collaboration

It can help manage these activities if you use E-Mail for these needs. As a solution, Kool Desk360's capabilities include Ticketing.

Kool Desk360 Reviews

11 buyers and buying teams have used Cuspera to assess how well Kool Desk360 solved their business needs. Cuspera uses 19 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Use Cases

Peers recommend Helpdesk Management , Contract Management , Collaboration , as the business use cases that they have been most satisfied while using Kool Desk360.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with E-Mail

3.71/5 ★

Read Reviews (3)

"...Every request sent to your support email becomes a ticket in your helpdesk. ..." Kool Desk360 BTS
Contract Management

3.50/5 ★

Read Reviews (1)

"...Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support...." Kool Desk360 BTS
Collaboration

3.23/5 ★

Read Reviews (1)

"...Kool Desk24 s shared inbox enables your team to collaborate and resolve issues without getting in each other s way...." Kool Desk360 BTS
PEER EXPERIENCES
Helpdesk Management with E-Mail

3.71/5 ★

Read Reviews (3)

"...Every request sent to your support email becomes a ticket in your helpdesk. ..." Kool Desk360 BTS
Contract Management

3.50/5 ★

Read Reviews (1)

"...Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support...." Kool Desk360 BTS
Collaboration

3.23/5 ★

Read Reviews (1)

"...Kool Desk24 s shared inbox enables your team to collaborate and resolve issues without getting in each other s way...." Kool Desk360 BTS

Based on peer insights

Cuspera recommends Kool Desk360 for

Use Cases Helpdesk Management , Contract Management , Collaboration
Medium E-Mail
Features Ticketing

Peer and Expert Opinion on Features

for Kool Desk360

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

3.72/5 ★

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Ticketing

3.72/5 ★

Read Reviews (9)

IT and Other Capabilities

for Kool Desk360

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.93/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

2.93/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.66/5 ★

Read Reviews (2)
Email Support

3.08/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.66/5 ★

Read Reviews (2)
Email Support

3.08/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.93/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.93/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Kool Desk360

Top Failure Risks for Kool Desk360

Vendor Profile Details

Company Name

BTS Software (UK) Ltd

Company Website

http://btssoft.net/

HQ Location

11 George Street West Luton LU15AH England UK

Employees

11-50

Financials

PRIVATE