Kundo Forum Overview

Kundo's forum offers 24/7 customer service by gathering frequently asked questions in one place. Customer inquiries are efficiently managed and addressed.

Use Cases

Customers recommend Engaging And Following Up, Sending & Publishing Communications, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Kundo Forum.

Other use cases:

  • Customer Case Management
  • Collaboration
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Kundo Forum Use-Cases and Business Priorities: Customer Satisfaction Data

Kundo Forum works with different mediums / channels such as User Generated Content. and Blogs.

Comprehensive Insights on Kundo Forum Use Cases

What Are the key features of Kundo Forum for Engaging And Following Up?

Case Studies

Automotive

CASE STUDY Toyota Material Handling

Kundo helped Toyota Material Handling move from Outlook to a modern case management system. Before Kundo, lost emails and lack of statistics caused problems and unhappy customers. Kundo made it easy ...to organize and track both customer and internal requests. With CSAT, Toyota saw that 87% of service cases had satisfied customers, and 71% were very satisfied. The knowledge base made it simple for staff to find answers. Both employee and customer satisfaction improved after using Kundo.

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Government Administration

CASE STUDY Teknik- och fritidsförvaltningen Säffle – Åmål

Kundo's help center and chat assistant helped Teknik- och fritidsförvaltningen Säffle – Åmål improve citizen service. The department faced a rise in inquiries due to new projects and needed better co...mmunication. They launched a searchable FAQ and chat, letting citizens get answers anytime. Over 16,000 help center views in 12 months show strong engagement. The team used marketing and multiple channels to drive adoption. They plan to add AI-powered mail handling for faster, multilingual support.

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Kundo Forum Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.05/5 ★

Read Reviews (10)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.05/5 ★

Read Reviews (10)

Software Failure Risk Guidance

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for Kundo Forum

Top Failure Risks for Kundo Forum

Kundo Profile

Company Name

Kundo

Company Website

https://www.kundo.se/

HQ Location

Rosenlundsgatan 13 Stockholm, Stockholm 11853, SE

Employees

11-50

Social

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Financials

PRIVATE