Lumina CAPS Overview

Lumina-CAPS simplifies journal publishing workflows for print, online, and digital channels. Efficient processes are created for publishers by the CAPS system.

Use Cases

Customers recommend Sending & Publishing Communications, Content Publishing, Workflow Management, as the business use cases that they have been most satisfied with while using Lumina CAPS.

Other use cases:

  • Collaboration
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence is the most popular business priority that customers and associates have achieved using Lumina CAPS.

Lumina CAPS Use-Cases and Business Priorities: Customer Satisfaction Data

Lumina CAPS works with different mediums / channels such as Print Media. and Magazine.

Comprehensive Insights on Lumina CAPS Use Cases

What benefits does Lumina CAPS offer for Sending & Publishing Communications?

What Are the key features of Lumina CAPS for Content Publishing?

Case Studies

Publishing

CASE STUDY A renowned global legal publisher

Lumina Datamatics used a dual-layer proofreading approach for a global legal publisher. The client struggled with inconsistent writing, syntax errors, and outdated legal references. Lumina Datamatics... applied advanced tools and legal expertise to ensure content was accurate and up-to-date. The solution delivered 95,000 pages of error-free legal publications each year. The client saw better content quality, faster turnaround, and lower costs.

Internet

CASE STUDY one of the world’s largest for-profit genealogy company

Lumina Datamatics used advanced analytics and predictive staffing to help a leading genealogy company improve customer service. The company faced high abandonment rates and low CSAT due to long wait ...times. By using data-driven support, real-time monitoring, and forecasting, they cut average speed of answer from 7 to 2 minutes in the US. Abandonment rates dropped from 18% to 3% in the US, and CSAT rose from 68% to 85%. Service levels improved from 55% to 92%, boosting customer retention and satisfaction.

Publishing

CASE STUDY A global publishing leader

XEditPro helped a global publishing leader cut journal publishing turnaround time by 62%. The client struggled with slow workflows, poor collaboration, and multilingual content barriers. Lumina Datam...atics used XEditPro to streamline content creation, improve comment management, and add audit trails. The platform enabled easy multilingual publishing and better image workflows. The result was faster publishing, improved collaboration, and higher content quality.

Lumina CAPS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.31/5

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.31/5

Read Reviews (3)

Software Failure Risk Guidance

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for Lumina CAPS

Top Failure Risks for Lumina CAPS

Lumina Datamatics Ltd News

Awards

Lumina Datamatics Honored with IMC RBNQ Certificate of Merit and Milestone Merits Recognitions for 2024 - GlobeNewswire

Lumina Datamatics received the IMC Ramkrishna Bajaj National Quality Awards for 2024, earning a Certificate of Merit in the Service category and Milestone Merits Recognition in both Leadership and Workforce categories. These honors highlight the companys excellence in technology-driven service delivery, organizational leadership, and innovative work culture.

MASTERING FREELANCE TALENT MANAGEMENT

Freelance services are the most common in today’s corporate work environment.

The post MASTERING FREELANCE TALENT MANAGEMENT appeared first on Lumina Datamatics.

ENHANCING EQUITY AND INCLUSION: DEI SENSITIVITY READ SERVICES

Are you giving equity and inclusion top priority in your content? Explore the transformative benefits of DEI Sensitivity Reads.

The post ENHANCING EQUITY AND INCLUSION: DEI SENSITIVITY READ SERVICES appeared first on Lumina Datamatics.

Lumina Datamatics Ltd Profile

Company Name

Lumina Datamatics Ltd

HQ Location

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