Lyssna Overview

Lyssna redefines user research with its platform, offering tools that streamline the process of understanding audiences. Key features include unmoderated testing capabilities, which allow teams to conduct research at scale without the need for direct oversight, and advanced survey tools that provide deeper insights into user behavior. Lyssna also simplifies participant recruitment, enabling companies to quickly find suitable candidates for their studies. This combination of features empowers teams to make informed decisions swiftly, aligning with audience needs and accelerating project timelines.

Use Cases

Customers recommend Engagement Management, Segmentation And Targeting, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Lyssna.

Other use cases:

  • Funnel Analysis
  • Market Research
  • Helpdesk Management
  • Customer Feedback Management
  • Advertisement
  • Proposal & Quote Management
  • Sales Review & Feedback
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Lyssna.

Other priorities:

  • Launch New Products
  • Improve Stakeholder Relations
  • Reduce Bounce
  • Acquire Customers
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Lyssna Use-Cases and Business Priorities: Customer Satisfaction Data

Lyssna works with different mediums / channels such as Website. Offline. On Premises etc.

Lyssna's features include Feedback Surveys, Recording, and Landing Page. and Lyssna support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Lyssna analytics capabilities include Custom Reports, and Analytics.

Reviews

"...This is a good platform for very simple open market pulse studies that don't require much in the way of targeting or advanced logic conditions...." Peer review by Caitlin K, Teacher, Consumer Electronics

UsabilityHub's research panel, Lyssna, provides access to 530,000+ active panelists for both moderated and unmoderated research. High-quality responses and extensive demographic targeting are offered with fast turnaround and budget-friendly options.

Popular Business Setting

for Lyssna

Top Industries

  • Information Technology and Services
  • Internet
  • Design

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

Lyssna is popular in Information Technology And Services, Internet, and Design and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on Lyssna Use Cases

How efficiently Does Lyssna manage your Engagement Management?

What solutions does Lyssna provide for Segmentation And Targeting?

How does Lyssna facilitate Sending & Publishing Communications?

How does Lyssna facilitate Funnel Analysis?

17+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Lyssna solved their business needs. Cuspera uses 310 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Financial Services

CASE STUDY Vestd

Lyssna helped Vestd, a UK-based sharetech platform, improve user research and product outcomes. Vestd needed an affordable, easy-to-use tool for customer surveys and prototype testing. Lyssna’s simpl...e interface and Recordings feature gave Vestd deeper insights into user behavior. The team quickly gathered feedback and shaped a new design for their annual notification process. As a result, Vestd saw a 31% increase in customers using the platform for annual notifications in 2024 compared to 2023.

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Consumer Electronics

CASE STUDY FORM

Lyssna helped FORM collect targeted customer feedback for their smart goggles. FORM used Lyssna to run fast, easy tests and gather insights from their community. This led to 89% longer engagement tim...es, 3.4 times more sessions per user, and a 27% higher engagement rate. 80% of campaign page visitors interacted with the experience. Email click-through rates reached up to 4%, and sales conversions improved.

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Computer Software

CASE STUDY LocknCharge

Lyssna helped LocknCharge improve product navigation and user experience. The team used Lyssna for quick surveys, design testing, and prototype validation. They switched from in-person to remote test...ing to overcome time zone challenges. Using Lyssna, they achieved a 30% increase in success rate for product navigation. The tool made user research faster and easier for their small team.

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Medical Devices

CASE STUDY HeliosX

Lyssna helped HeliosX improve usability testing and design decisions for its medical ecommerce brands. HeliosX had no structured user research process before using Lyssna. The team used Lyssna for ra...pid prototype testing, card sorting, and message clarity checks. They quickly gathered user feedback, sometimes in just 20 minutes. Insights from Lyssna led to clearer user interfaces and better product positioning. The platform also helped HeliosX adapt to regulatory changes and launch new brands in the USA.

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Non-Profit Organization Management

CASE STUDY charity: water

Lyssna helps charity: water test creative assets fast. The marketing team uses Lyssna’s preference testing to pick the best ads before spending money. They get feedback from new audiences, not just s...uperfans. This makes their campaigns stronger and saves money. The team feels more confident and moves faster with data-driven decisions.

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Events Services

CASE STUDY Goosechase

Lyssna helps Goosechase speed up product discovery and design validation. Goosechase uses Lyssna for fast, unmoderated prototype testing with real users. The team gets quick, high-quality feedback to... guide design choices and spot usability issues early. Lyssna’s easy setup and strong customer support fit Goosechase’s need for rapid, iterative research. Goosechase now makes better product decisions and shortens research cycles using Lyssna.

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lightning

Peers used Lyssna for engagement management and segmentation and targeting

Lyssna Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (124)
Analytics

4.47/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (124)
Analytics

4.47/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Lyssna

Overall Risk Meter

Low Medium High

Top Failure Risks for Lyssna

Lyssna Group AB Profile

Company Name

Lyssna Group AB

Company Website

https://www.lyssna.com/

HQ Location

Level 1, 242 Victoria Street, Melbourne, Victoria 3056, AU

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE