Mitel OpenScape Voice Overview

Atos specializes in crafting digital solutions across artificial intelligence, hybrid cloud, infrastructure management, and decarbonization. The company focuses on transforming both everyday operations and mission-critical tasks. Atos' hybrid cloud services enable businesses to seamlessly integrate cloud and on-premises infrastructure, ensuring flexibility and scalability. Their emphasis on decarbonization reflects a commitment to sustainable practices, aligning with global environmental goals. With a strong focus on enhancing employee experience, Atos provides tools that improve workplace engagement and productivity. These capabilities position Atos as a strategic partner for organizations aiming to innovate and achieve a sustainable competitive advantage.

Use Cases

Customers recommend Collaboration, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Mitel OpenScape Voice.

Other use cases:

  • Workflow Management
  • Offer Management
  • Performance Management
  • Contact List Management
  • Conference Call Management
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Mitel OpenScape Voice.

Other priorities:

  • Improve ROI
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Mitel OpenScape Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Mitel OpenScape Voice works with different mediums / channels such as Mobile. and Phone Calls.

Reviews

"...OpenScape Cloud is a carrier grade voice and collaboration solution from the cloud...." Peer review

Atos-Unify-OpenScape merges traditional voice with the digital world, forming a digital workspace hub. It offers unparalleled flexibility and configurability for voice and collaboration solutions.

Popular Business Setting

for Mitel OpenScape Voice

Top Industries

  • Events Services

Popular in

  • Enterprise

Mitel OpenScape Voice is popular in Events Services, and is widely used by Enterprise,

Mitel OpenScape Voice Customer wins, Customer success stories, Case studies

How can Mitel OpenScape Voice optimize your Collaboration Workflow?

How can Mitel OpenScape Voice enhance your Engagement Management process?

11 buyers and buying teams have used Cuspera to assess how well Mitel OpenScape Voice solved their business needs. Cuspera uses 158 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

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City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

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Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

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lightning

Peers used Mitel OpenScape Voice for collaboration and engagement management

Mitel OpenScape Voice Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (12)
Analytics

3.16/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Mitel OpenScape Voice

Top Failure Risks for Mitel OpenScape Voice

Mitel Networks Corporation News

Partnership

Mitel remains laser-focused on hybrid comms

Mitel has enhanced its Global Partner Program to support its hybrid communications strategy. The revamped program offers a unified global structure, performance-based incentives, and marketing promotions for over 6,000 partners. It aims to boost partner profitability and customer retention, focusing on hybrid unified communications and collaboration deployments.

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Partnership

Mitel Announces Enhanced Global Partner Program to Drive Shared Success in the Hybrid Communications Era

Mitel has launched an enhanced Global Partner Program aimed at improving partner experiences and recognizing business momentum and expertise. This initiative supports over 6,000 partners worldwide as Mitel addresses the growing demand for integrated hybrid communications solutions.

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Company

Mitel Positioned for Continued Global UC Momentum in 2026

Mitel, a leader in business communications, is poised for growth in 2026 with a strengthened financial position and expanded hybrid communications offerings. The company has introduced new AI-driven solutions, collaborated with Zoom on a hybrid communications platform, and enhanced its supply chain by relocating IP phone production to Germany. These strategic moves aim to support enterprises in modernizing their communication environments and improving operational resilience.

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Product

Mitel CX 2.0 serves double duty in Mitels transformation

Mitel has launched Mitel CX 2.0, an upgraded customer experience platform featuring generative AI virtual agents to enhance contact center operations. This platform supports private cloud, hybrid, and on-premises deployments. The launch signifies Mitel's strategic shift post-Unify acquisition and restructuring, aiming to strengthen its market position against competitors like Cisco and Zoom.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Linkedin Twitter

Financials

M&A