MiVoice MX-ONE Overview

MiVoice MX-ONE reduces IT costs with a single-point-of-entry management suite. It also features a streamlined licensing and pricing structure to benefit customers.

This is a summary of the comprehensive capabilities and benefits of MiVoice MX-ONE based on over 44 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if MiVoice MX-ONE is right for your needs? Our Cuspera AI engine can evaluate how MiVoice MX-ONE fits your specific business needs, industry, and context. Get your personalized assessment report today.

MiVoice MX-ONE supports business activities such as:

  • Collaboration

MiVoice MX-ONE can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use Video Phone Calls and E-Mail for these needs.

Reviews

"...The MiVoice MX-ONE multimedia communications server is the foundation for enabling complete integration of true multimedia, Unified Communications & Collaboration..." Peer review

MiVoice MX-ONE Reviews

11 buyers and buying teams have used Cuspera to assess how well MiVoice MX-ONE solved their business needs. Cuspera uses 44 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using MiVoice MX-ONE.

Use Cases

Peers recommend Collaboration , as the business use cases that they have been most satisfied while using MiVoice MX-ONE.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collaboration with Video

4.22/5 ★

Read Reviews (4)

"...The MiVoice MX-ONE multimedia communications server is the foundation for enabling complete integration of true multimedia, Unified Communications & Collaboration..."
PEER EXPERIENCES
Collaboration with Video

4.22/5 ★

Read Reviews (4)

"...The MiVoice MX-ONE multimedia communications server is the foundation for enabling complete integration of true multimedia, Unified Communications & Collaboration..." Peer review

Customer Stories

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

Read more →

City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Read more →

Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Read more →

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

Read more →

City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Read more →

Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Read more →

Based on peer insights

Cuspera recommends MiVoice MX-ONE for

Use Cases Collaboration
Medium Video, Phone Calls, E-Mail
Business Priority Acquire Customers

IT and Other Capabilities

for MiVoice MX-ONE

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.52/5 ★

Read Reviews (4)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.52/5 ★

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.18/5 ★

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.18/5 ★

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.82/5 ★

Read Reviews (4)
Analytics

3.05/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.82/5 ★

Read Reviews (4)
Analytics

3.05/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for MiVoice MX-ONE

Top Failure Risks for MiVoice MX-ONE

Vendor Profile Details

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Financials

M&A