Medallia Text Analytics: Product updates, Customer stories, and Insights | 2026 Cuspera

Medallia helped ADP get a single view of customer feedback across 9 business units. ADP used data-driven insights and text analytics to understand customer needs in 20 languages. Over 60,000 employee...s serve more than 1 million customers worldwide. The program led to better customer retention and process improvements. Leadership support and analytics drove measurable results in customer experience management.
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Medallia helped Holiday Inn Club Vacations reopen 29 resorts after COVID-19 closures. The company used Medallia solutions to gather fast, actionable guest feedback. This led to a 16-point increase in... NPS and a 41% rise in customer satisfaction. Medallia user engagement also grew by 21%. Guest input guided safe, confident reopening steps during uncertain times.
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Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.
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Medallia helped Zurich Insurance boost customer loyalty and retention in the insurance sector. Promoters now spend 27% more on premiums and are 5 times less likely to leave within a year. Zurich saw ...a 20-point NPS increase after improving the renewal process. Medallia's unified platform, real-time feedback, and text analytics empowered Zurich to act quickly and close the loop with unhappy customers. The solution enabled tailored insights and compliance across global markets.
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