NICE Satmetrix Overview
Nice-Satmetrix, Feedback Management Surveys unlock actionable insights to improve customer satisfaction. Agent engagement is increased, boosting loyalty through call center surveys.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using NICE Satmetrix.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using NICE Satmetrix.
NICE Satmetrix Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Satmetrix works with different mediums / channels such as Promotions, Website, Offline, etc.
NICE Satmetrix's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc.
Reviews
"...Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey...." Peer review by Simon Whight, Senior Salesforce CRM Analyst, Citation Professional Solutions
NICE Satmetrix, FellaFeeds, Velti, Paytronix, Voucherify, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Satmetrix
Top Industries
- Computer Software
- Information Technology and Services
- Banking
Popular in
- Mid Market
- Enterprise
- Large Enterprise
NICE Satmetrix is popular in Computer Software, Information Technology And Services, and Banking and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on NICE Satmetrix Use Cases
How efficiently Does NICE Satmetrix manage your Customer Feedback Management?
What solutions does NICE Satmetrix provide for Engagement Management?
How efficiently Does NICE Satmetrix manage your Customer Case Management?
How does NICE Satmetrix address your Customise Loyalty Program Challenges?
Why is NICE Satmetrix the best choice for Competitive Intelligence?
37+ more Business Use Cases
45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
---|---|---|
Wholesale
|
Wholesale |
Case Study at EssendantRead More |
|
NA |
Case Study BobstRead More |
|
NA |
Case Study StokkeRead More |
Video
NICE Satmetrix Holistic VOC Solution
Frequently Asked Questions(FAQ)
for NICE Satmetrix
What is NICE Satmetrix?
NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.
The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.
The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.
What is NICE Satmetrix used for?
What are the top features of NICE Satmetrix?
Who uses NICE Satmetrix?
What are NICE Satmetrix alternatives?
Where is NICE Satmetrix located?
NICE Satmetrix Competitors
NICE Satmetrix Features
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- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (4) |
Analytics | Read Reviews (141) |
Custom Reports | Read Reviews (195) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (4) |
Analytics | Read Reviews (141) |
Custom Reports | Read Reviews (195) |
Software Failure Risk Guidance
?for NICE Satmetrix
Overall Risk Meter
Top Failure Risks for NICE Satmetrix
Nice News
NICE and AT & T Expand Strategic Collaboration to Provide Integrated Solutions for Emergency Communications Centers
NICE and AT&T collaborate to provide integrated solutions for emergency communications centers.
NICE NTR - X Compliance Recording and Assurance Secures Transactable Solution Status in Microsoft Azure Marketplace
nice.com's NTR-X Compliance Recording and Assurance now available in Microsoft's Azure Marketplace.
NICE : Launches 1CX , An All In One UCaaS for $5 Per User Per Month
NICE launches 1CX, an all-in-one UCaaS for $5 per user per month.
Nice Profile
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO