Search Your Reports For Vendors

Searching...

Your Reports For Vendors

Home Demand Generation Customer Loyalty Management NICE Satmetrix

NICE Satmetrix: Use-Cases, Insights and Reviews | 2024 Cuspera

4.33 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1574)

Customer Experience software that delivers insights, drives action, and guides you to best practices

App Partner

NICE Satmetrix Overview

Nice-Satmetrix, Feedback Management Surveys unlock actionable insights to improve customer satisfaction. Agent engagement is increased, boosting loyalty through call center surveys.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using NICE Satmetrix.

Other use cases:

Customise Loyalty Program
Competitive Intelligence
Helpdesk Management
Rating And Review Management
Social Media Analytics
Workflow Management
Training & Onboarding

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using NICE Satmetrix.

Other priorities:

Acquire Customers
Increase Sales & Revenue
Improve Efficiency
Improve Consistency
Improve Internal Communications
Establish Thought Leadership
Improve Brand Engagement
Grow Market Share
Manage Risk
Enter New Markets Internationally Or Locally
Launch New Products
Shorten Ramp Up Time
Improve Digital And Social Presence
Increase Customer Life Time Value
Improve ROI

See all business priorities See less business priorities

NICE Satmetrix Use-Cases and Business Priorities: Customer Satisfaction Data

NICE Satmetrix works with different mediums / channels such as Promotions. Website. Offline etc.

NICE Satmetrix's features include Feedback Surveys, Dashboard, Alerts: Popups & Notifications, etc. and NICE Satmetrix support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also NICE Satmetrix analytics capabilities include Analytics, and Custom Reports.

Reviews

"...They do perform decent benchmark studies allowing us to compare against other industry peers...." Peer review by Manager in Marketing

NICE Satmetrix, FellaFeeds, Velti, Paytronix, Voucherify, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for NICE Satmetrix

Top Industries

Computer Software
Information Technology and Services
Banking

Popular in

Mid Market
Enterprise
Large Enterprise

NICE Satmetrix is popular in Computer Software, Information Technology And Services, and Banking and is widely used by Mid Market, Enterprise, and Large Enterprise.

Comprehensive Insights on NICE Satmetrix Use Cases

How does NICE Satmetrix address your Customer Feedback Management Challenges?

NICE Satmetrix is a popular enterprise feedback management provider that facilitates gathering and analyzing customer feedback. It seamlessly integrates Net Promoter Score (NPS) with customer journey mapping, providing real-time data and actionable insights for driving customer satisfaction. The platform is user-friendly and well-suited for organizations of all sizes, though implementation and data parsing may pose challenges for some.

"...The fact that the platform seamlessly combines NPS with the customer journey and an engaging UI...." Peer review by Administrator

What benefits does NICE Satmetrix offer for Engagement Management?

The system leverages net promoter scoring (NPS) surveying to collect customer feedback and provides automated alerts when issues arise, enabling timely interventions. Additionally, it offers text analytics to extract customer sentiment, facilitating targeted follow-up actions. However, the platform may incur significant costs for customization.

"...Without NICE we would not be as successful, because while we have the feedback and the VoC to make operational changes, the scorecards and the additional insights and analytics give us the deeper organizational engagement - from the CEO level down - needed to make important strategic improvements...." Peer review by Svetla Scheiber, Senior Sales and Customer Experience Manager, A1 Telekom Austria Group

Why is NICE Satmetrix the best choice for Customer Case Management?

Why is NICE Satmetrix the best choice for Customise Loyalty Program?

How does NICE Satmetrix address your Competitive Intelligence Challenges?

37+ more Business Use Cases

45 buyers and buying teams have used Cuspera to assess how well NICE Satmetrix solved their Customer Loyalty Management needs. Cuspera uses 1574 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Citation	NA	Case Study Citation Professional Services Firm Increases Response Rates by 110% Among Other Dramatic Improvements Read More
Exchange Bank	NA	Case Study Exchange Bank Responsiveness to Customers and Community Drives Growth for Exchange Bank Read More
Bobst	NA	Case Study Bobst Improving Industrial Operations, Management and Mindset with Voice of the Customer Read More

Video

NICE Satmetrix Holistic VOC Solution

Video Thumbnail

Frequently Asked Questions(FAQ)

for NICE Satmetrix

What is NICE Satmetrix?

NICE Satmetrix is a Customer Experience software built for enabling exceptional customer experience, driving customer satisfaction and loyalty, and enhancing business performance. It can be used by businesses of all sizes including large enterprises.

The software includes collection and integration of customer data, automated analytics and action management for deriving insights and monitoring of status. It also includes tools for driving employee engagement such as data collection and configurable templates for dashboards and reports and managing workflows.

The software uses AI and machine learning for enabling dynamic analytics providing deep insights into customer experience to arrive at root causes and trending topics. The templates are configurable with drag and drop facility and easy to use admin tools.

What is NICE Satmetrix used for?

NICE Satmetrix is a Customer Loyalty Management Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Customer Feedback Management, Engagement Management and Customer Case Management .

What are the top features of NICE Satmetrix?

Feedback surveys, Dashboard and Alerts: popups & Notifications are some of the top features of NICE Satmetrix.

Who uses NICE Satmetrix?

NICE Satmetrix is used by Computer Software, Information Technology And Services and Banking among other industries.

What are NICE Satmetrix alternatives?

FellaFeeds, Velti, Paytronix and Voucherify are popular alternatives for NICE Satmetrix.

Where is NICE Satmetrix located?

NICE Satmetrix is headquartered at 221 River St, Hoboken, New Jersey 07030, US.

lightning

Peers used NICE Satmetrix for customer feedback management and engagement management

NICE Satmetrix Competitors

More NICE Satmetrix Alternatives...

NICE Satmetrix Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.13/5 ★ Read Reviews (4)
Analytics	4.74/5 ★ Read Reviews (141)
Custom Reports	4.70/5 ★ Read Reviews (195)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.13/5 ★ Read Reviews (4)
Analytics	4.74/5 ★ Read Reviews (141)
Custom Reports	4.70/5 ★ Read Reviews (195)

Software Failure Risk Guidance

?

for NICE Satmetrix

Overall Risk Meter

Low Medium High

Top Failure Risks for NICE Satmetrix

NICE Ltd. News

Calcasieu Parish District Attorneys Office Selects NICE Justice to Safeguard and Streamline Digital Evidence Management - Business Wire

The Calcasieu Parish District Attorneys Office has chosen NICE Justice to improve the management of digital evidence.

11/12/2024 - source

Fulton Bank Revolutionizes Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot - Business Wire

Fulton Bank Revolutionizes Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot - Business Wire

10/12/2024 - source

Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower - Business Wire

Prosper enhances customer experience using NICE CXone Mpower technology.

08/12/2024 - source

NICE Ltd. Feeds

NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Yahoo Finance

NICE reported an 80% increase in digital interactions for retailers during Black Friday and Cyber Monday.

03/12/2024 - source

NICE Reports 80% YOY Increase in Digital Interactions for Retailers Over Black Friday and Cyber Monday Shopping Weekend - Business Wire

NICE reported an 80% year-over-year increase in digital interactions for retailers during Black Friday and Cyber Monday.

03/12/2024 - source

NICE Reports 24% Year-Over-Year Cloud Revenue Growth, Exceeding High End of Guidance for Both Total Revenue and EPS - Business Wire

NICE announced a 24% increase in cloud revenue, surpassing revenue and EPS forecasts.

13/11/2024 - source

NICE Ltd. Profile

Company Name

NICE Ltd.

Company Website

https://www.nice.com/

HQ Location

221 River St, Hoboken, New Jersey 07030, US

Employees

5001-10000

Social

Financials

IPO