OpenText Customer Experience Management (CXM) for Communications Overview

OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.

Use Cases

Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText Customer Experience Management (CXM) for Communications.

Other use cases:

  • Social Media Analytics
  • Helpdesk Management
  • Content Management
  • Collaboration
  • Contact List Management
  • Communication Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText Customer Experience Management (CXM) for Communications.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
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OpenText Customer Experience Management (CXM) for Communications Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Customer Experience Management (CXM) for Communications works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.

OpenText Customer Experience Management (CXM) for Communications's features include Recording, and Personalization. and OpenText Customer Experience Management (CXM) for Communications support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText Customer Experience Management (CXM) for Communications analytics capabilities include Custom Reports, and Analytics.

Popular Business Setting

for OpenText Customer Experience Management (CXM) for Communications

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Customer Experience Management (CXM) for Communications is popular in Education, Financial Services, and Legal Services and is widely used by

OpenText Customer Experience Management (CXM) for Communications Customer wins, Customer success stories, Case studies

What solutions does OpenText Customer Experience Management (CXM) for Communications provide for Engagement Management?

11 buyers and buying teams have used Cuspera to assess how well OpenText Customer Experience Management (CXM) for Communications solved their business needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

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Peers used OpenText Customer Experience Management (CXM) for Communications for call recording and engagement management

OpenText Customer Experience Management (CXM) for Communications Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Custom Reports

4.46/5 ★

Read Reviews (22)
Analytics

4.06/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Custom Reports

4.46/5 ★

Read Reviews (22)
Analytics

4.06/5 ★

Read Reviews (17)

Software Failure Risk Guidance

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for OpenText Customer Experience Management (CXM) for Communications

Top Failure Risks for OpenText Customer Experience Management (CXM) for Communications

OpenText Corporation News

M&A

OpenText (OTEX) Delivers Cloud Growth While Shedding Non-Core Assets

OpenText reported a 0.6% decline in quarterly revenue to $1.33 billion, surpassing analyst expectations. The company is focusing on its core business, with cloud revenue growing 3.4% year-over-year. OpenText divested its eDOCS and Vertica businesses for a total of $313 million to streamline operations. The divestitures align with its strategy to enhance cloud and content management growth.

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Financial

OpenText Earnings Call: Cloud Pivot Gains Traction - TipRanks.com

OpenText's Q2 earnings call highlighted its strategic shift towards cloud and AI offerings, with cloud revenue reaching $478 million, up 3.4% year over year. The company reported strong enterprise cloud bookings and a focus on content and AI platforms. Despite a decline in GAAP earnings, OpenText emphasized its long-term growth strategy, supported by divestitures and a $300 million share buyback program. The company aims for modest revenue growth of 1%-2% in fiscal 2026.

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Financial

OpenText posts Q2 results, advances cloud-focused strategy - The Globe and Mail

OpenText reported its Q2 fiscal 2026 results with flat total revenue at $1.33 billion, but a 3.4% rise in cloud revenue to $478 million. The company is advancing its cloud-focused strategy under new CEO Ayman Antoun, with plans to divest non-core assets like eDOCS and Vertica to enhance its AI and cloud offerings.

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Financial

OpenText beats expectations thanks to strong cloud growth in Q2 - BetaKit

OpenText exceeded analyst expectations in its Q2 earnings report, driven by a 3.4% growth in its cloud business and an 18% increase in content management enterprise cloud bookings. Despite a slight revenue dip, the company reported $1.33 billion USD in revenue, surpassing the expected $1.29 billion USD. Interim CEO James McGourlay highlighted the company's strategic focus on cloud and AI, aiming for continued growth in these areas.

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OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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