OpenText CEM Overview
OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.
Use Cases
Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.
OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText CEM works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.
OpenText CEM's features include Recording, and Personalization. and OpenText CEM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText CEM analytics capabilities include Custom Reports, and Analytics.
Popular Business Setting
for OpenText CEM
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText CEM Use Cases
How can OpenText CEM enhance your Engagement Management process?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their business needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used OpenText CEM for call recording and engagement management
OpenText CEM Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for OpenText CEM
Top Failure Risks for OpenText CEM
OpenText Corporation News
Newswire & Press Release / OpenText Named a Leader in Content Platforms by ... - NewswireToday
OpenText has been recognized as a Leader in The Forrester Wave: Content Platforms, Q1 2025, highlighting its strong position in the industry.
OpenText named a Leader in the Omdia Universe: Content Services Platforms - OpenText
OpenText is recognized as a leader in the Omdia Universe for Content Services Platforms.
Top 5 reasons MSPs choose OpenText MDR - IT Security News
MSPs choose OpenText MDR for its ability to help small and medium businesses protect against cyber threats, with growing demand for managed detection and response services.
OpenText Corporation Feeds
OpenText Up 8% After Hours as it Reported Lower Fiscal Q2 Results on a Divestiture
OpenText shares rose 8% after hours despite reporting lower fiscal Q2 results due to a divestiture.
OpenText Reports Second Quarter Fiscal Year 2025 Financial Results - PR Newswire
OpenText reports its financial results for the second quarter of fiscal year 2025.
OpenText Appoints Fletcher Previn to Board of Directors - Stock Titan
Fletcher Previn, Cisco CIO, joins OpenText's board to enhance tech leadership.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
Social
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