OpenText CEM Overview

OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.

Use Cases

Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.

Other use cases:

  • Social Media Analytics
  • Helpdesk Management
  • Content Management
  • Collaboration
  • Contact List Management
  • Communication Management
  • Workflow Management
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
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OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText CEM works with different mediums / channels such as Phone Calls, E-Mail, Social Media, etc.

OpenText CEM's features include Recording, and Personalization.

Popular Business Setting

for OpenText CEM

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by

Comprehensive Insights on OpenText CEM Use Cases

How can OpenText CEM optimize your Engagement Management Workflow?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their business needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used OpenText CEM for call recording and engagement management

OpenText CEM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Custom Reports

4.46/5 ★

Read Reviews (22)
Analytics

4.06/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Custom Reports

4.46/5 ★

Read Reviews (22)
Analytics

4.06/5 ★

Read Reviews (17)

Software Failure Risk Guidance

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for OpenText CEM

Top Failure Risks for OpenText CEM

Opentext News

OpenText IT Management Platform achieves FedRAMP authorization

OpenText IT Management Platform achieves FedRAMP authorization, enhancing government IT service management with AI and automation.

11/09/2024 - source

OpenText IT Management Platform Achieves FedRAMP ® Authorization

OpenText IT Management Platform has achieved FedRAMP authorization, ensuring compliance with federal security standards.

10/09/2024 - source

OpenText Named a Leader in IDC MarketScape: Worldwide Intelligent Content Services 2024

Arrow Electronics and Citrix have signed a strategic distribution agreement for North America and EMEA.

09/09/2024 - source

Opentext Profile

Company Name

Opentext

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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