OpenText CEM Overview

OpenText Communications portfolio assists organizations in creating, managing, and delivering personalized customer experiences. Customer interactions are optimized across all touch points.

Use Cases

Customers recommend Call Recording, Engagement Management, Call Analytics, as the business use cases that they have been most satisfied with while using OpenText CEM.

Other use cases:

  • Social Media Analytics
  • Helpdesk Management
  • Content Management
  • Collaboration
  • Contact List Management
  • Communication Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using OpenText CEM.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
See all business priorities See less business priorities

OpenText CEM Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText CEM works with different mediums / channels such as Phone Calls. E-Mail. Social Media etc.

OpenText CEM's features include Recording, and Personalization. and OpenText CEM support capabilities include 24/7 Support, AI Powered, Email Support, etc. also OpenText CEM analytics capabilities include Custom Reports, and Analytics.

Popular Business Setting

for OpenText CEM

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText CEM is popular in Education, Financial Services, and Legal Services and is widely used by

Comprehensive Insights on OpenText CEM Use Cases

How does OpenText CEM facilitate Engagement Management?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well OpenText CEM solved their business needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used OpenText CEM for call recording and engagement management

OpenText CEM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Custom Reports

4.46/5 ★

Read Reviews (22)
Analytics

4.06/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.16/5 ★

Read Reviews (2)
Custom Reports

4.46/5 ★

Read Reviews (22)
Analytics

4.06/5 ★

Read Reviews (17)

Software Failure Risk Guidance

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for OpenText CEM

Top Failure Risks for OpenText CEM

OpenText Corporation News

KuppingerCole recognizes OpenText as a Leader in data security

KuppingerCole recognizes OpenText as a leader in data security for its data-centric approach, highlighting the growing challenge of managing data sprawl and vulnerability to breaches.

09/04/2025 - source

First Nations IT company Yirigaa implements OpenText to build community capability

Yirigaa, a First Nations IT company, partners with OpenText to enhance opportunities for Indigenous communities through AI and data management, aiming to build community capability and create career pathways for Indigenous tech professionals.

06/04/2025 - source

Titanium X innovations for OpenText Business Network Cloud

OpenText introduces Titanium X innovations for its Business Network Cloud, enhancing supply chain management with AI-powered insights and improved transaction processes.

31/03/2025 - source

OpenText Corporation Feeds

OpenText Appoints Kaseya's Mike DePalma As New VP Of Business Development: Exclusive - CRN

OpenText has appointed Mike DePalma as the new vice president of business development to enhance the company's channel strategy and market share. DePalma brings extensive experience from Datto and Kaseya, focusing on strengthening relationships with MSPs and leveraging partnerships like the one with Microsoft.

03/03/2025 - source

OpenText Appoints Chadwick Westlake Chief Financial Officer To Reinforce Top Priorities

OpenText has appointed Chadwick Westlake as the new Chief Financial Officer to strengthen its key priorities.

25/02/2025 - source

OpenText Up 8% After Hours as it Reported Lower Fiscal Q2 Results on a Divestiture

OpenText shares rose 8% after hours despite reporting lower fiscal Q2 results due to a divestiture.

05/02/2025 - source

OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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