OpenText Explore Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.
OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.
OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Explore
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText Explore Use Cases
How can OpenText Explore enhance your Engagement Management process?
How does OpenText Explore address your Helpdesk Management Challenges?
What solutions does OpenText Explore provide for Customer Feedback Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Peers used OpenText Explore for engagement management and social media analytics
OpenText Explore Competitors
OpenText Explore Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Explore
Top Failure Risks for OpenText Explore
OpenText Corporation News
Top 5 reasons MSPs choose OpenText MDR - IT Security News
MSPs choose OpenText MDR for its ability to help small and medium businesses protect against cyber threats, with growing demand for managed detection and response services.
OpenText Partners with Secure Code Warrior to Deliver Comprehensive Application Security and Customized Developer Risk Management - PR Newswire
OpenText has partnered with Secure Code Warrior to enhance application security and offer customized developer risk management solutions.
New browser-based query editor for OpenText Core Analytics Database accelerates and simplifies querying your data - OpenText
OpenText has introduced a new browser-based query editor for its Core Analytics Database to make data querying faster and easier.
OpenText Corporation Feeds
OpenText Appoints Fletcher Previn to Board of Directors - Stock Titan
Fletcher Previn, Cisco CIO, joins OpenText's board to enhance tech leadership.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
Social
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