OpenText Explore Overview

OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Campaign Analytics
  • Coaching
  • Call Scoring
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.

Other priorities:

  • Enter New Markets Internationally Or Locally
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OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.

OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.

OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Explore

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by

Comprehensive Insights on OpenText Explore Use Cases

How can OpenText Explore optimize your Engagement Management Workflow?

How can OpenText Explore optimize your Helpdesk Management Workflow?

How does OpenText Explore facilitate Customer Feedback Management?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

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Peers used OpenText Explore for engagement management and social media analytics

OpenText Explore Competitors

OpenText Explore Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for OpenText Explore

Top Failure Risks for OpenText Explore

OpenText Corporation News

Product

OpenTexts MyAviator brings secure AI to everyday work

OpenText has launched MyAviator, a secure AI assistant designed to enhance how knowledge workers interact with information. Part of the OpenText Aviator suite, MyAviator integrates AI into secure information management, enabling faster and more efficient workflows across various sectors, including legal and finance. This launch underscores OpenText's commitment to AI-driven innovation, offering enterprise-grade security and compliance.

Executive

OpenText's CFO Transition: Leadership Change Tests Financial Fortitude Amid Strong ...

OpenText's CFO Chadwick Westlake departs to lead EQB, prompting a leadership transition as Cosmin Balota steps in as interim CFO. The company projects Q4 FY2025 revenue of $1.31 billion, a 4% increase year-over-year. The market remains cautious, with a 4.2% stock dip reflecting concerns about Balota's strategic vision and the delay in appointing a permanent CFO.

Customer

BASF Environmental Catalyst and Metal Solutions Chooses OpenText to Support ... - MarketScreener

BASF Environmental Catalyst and Metal Solutions has chosen OpenText's B2B Integration Enterprise solution to modernize its supply chain operations. This cloud-based platform will enhance efficiency, security, and data quality while reducing costs. OpenText's solution supports streamlined order-to-cash processes, offering agility and scalability for BASF's global supply chain needs.

Executive

OpenText Appoints Kristen Ludgate to Board of Directors

OpenText appointed Kristen Ludgate to its board of directors on June 26, 2025. Ludgate, former Chief People Officer at HP Inc., brings expertise in global workforce strategy, leadership development, and talent management. Her addition supports OpenTexts ongoing board refreshment and focus on human capital strategy.

OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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