OpenText Explore Overview
OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.
OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data
OpenText Explore works with different mediums / channels such as Phone Calls. Chat. Social Media etc.
OpenText Explore's features include Recording, and Feedback Surveys. and OpenText Explore support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Explore analytics capabilities include Analytics, and Custom Reports.
OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for OpenText Explore
Top Industries
- Education
- Financial Services
- Legal Services
Popular in
OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by
Comprehensive Insights on OpenText Explore Use Cases
What benefits does OpenText Explore offer for Engagement Management?
How does OpenText Explore address your Helpdesk Management Challenges?
How does OpenText Explore facilitate Customer Feedback Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.
Peers used OpenText Explore for engagement management and social media analytics
OpenText Explore Competitors
OpenText Explore Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (22) |
Software Failure Risk Guidance
?for OpenText Explore
Top Failure Risks for OpenText Explore
OpenText Corporation News
KuppingerCole recognizes OpenText as a Leader in data security
KuppingerCole recognizes OpenText as a leader in data security for its data-centric approach, highlighting the growing challenge of managing data sprawl and vulnerability to breaches.
First Nations IT company Yirigaa implements OpenText to build community capability
Yirigaa, a First Nations IT company, partners with OpenText to enhance opportunities for Indigenous communities through AI and data management, aiming to build community capability and create career pathways for Indigenous tech professionals.
Titanium X innovations for OpenText Business Network Cloud
OpenText introduces Titanium X innovations for its Business Network Cloud, enhancing supply chain management with AI-powered insights and improved transaction processes.
OpenText Corporation Feeds
OpenText Appoints Kaseya's Mike DePalma As New VP Of Business Development: Exclusive - CRN
OpenText has appointed Mike DePalma as the new vice president of business development to enhance the company's channel strategy and market share. DePalma brings extensive experience from Datto and Kaseya, focusing on strengthening relationships with MSPs and leveraging partnerships like the one with Microsoft.
OpenText Appoints Chadwick Westlake Chief Financial Officer To Reinforce Top Priorities
OpenText has appointed Chadwick Westlake as the new Chief Financial Officer to strengthen its key priorities.
OpenText Up 8% After Hours as it Reported Lower Fiscal Q2 Results on a Divestiture
OpenText shares rose 8% after hours despite reporting lower fiscal Q2 results due to a divestiture.
OpenText Corporation Profile
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
Social
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