OpenText Explore Overview

OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Explore.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Campaign Analytics
  • Coaching
  • Call Scoring
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Explore.

Other priorities:

  • Enter New Markets Internationally Or Locally
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OpenText Explore Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Explore works with different mediums / channels such as Phone Calls, Chat, Social Media, etc.

OpenText Explore's features include Recording, and Feedback Surveys.

OpenText Explore, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Explore

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Explore is popular in Education, Financial Services, and Legal Services and is widely used by

Comprehensive Insights on OpenText Explore Use Cases

Why is OpenText Explore the best choice for Engagement Management?

What makes OpenText Explore ideal for Helpdesk Management?

What makes OpenText Explore ideal for Customer Feedback Management?

5+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well OpenText Explore solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

lightning

Peers used OpenText Explore for engagement management and social media analytics

OpenText Explore Competitors

OpenText Explore Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for OpenText Explore

Top Failure Risks for OpenText Explore

Opentext News

OpenText IT Management Platform achieves FedRAMP authorization

OpenText IT Management Platform achieves FedRAMP authorization, enhancing government IT service management with AI and automation.

11/09/2024 - source

OpenText IT Management Platform Achieves FedRAMP ® Authorization

OpenText IT Management Platform has achieved FedRAMP authorization, ensuring compliance with federal security standards.

10/09/2024 - source

OpenText Named a Leader in IDC MarketScape: Worldwide Intelligent Content Services 2024

Arrow Electronics and Citrix have signed a strategic distribution agreement for North America and EMEA.

09/09/2024 - source

Opentext Profile

Company Name

Opentext

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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