OpenText Contact Center Analytics Overview

OpenText Explore is a Voice of the Customer solution for call centers. It analyzes multichannel customer interactions and behaviors to provide insights.

Use Cases

Customers recommend Engagement Management, Social Media Analytics, Call Recording, as the business use cases that they have been most satisfied with while using OpenText Contact Center Analytics.

Other use cases:

  • Helpdesk Management
  • Customer Feedback Management
  • Campaign Analytics
  • Coaching
  • Call Scoring
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OpenText Contact Center Analytics.

Other priorities:

  • Enter New Markets Internationally Or Locally
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OpenText Contact Center Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

OpenText Contact Center Analytics works with different mediums / channels such as Phone Calls. Chat. Social Media etc.

OpenText Contact Center Analytics's features include Recording, and Feedback Surveys. and OpenText Contact Center Analytics support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also OpenText Contact Center Analytics analytics capabilities include Analytics, and Custom Reports.

OpenText Contact Center Analytics, DialedIn by ChaseData, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OpenText Contact Center Analytics

Top Industries

  • Education
  • Financial Services
  • Legal Services

Popular in

OpenText Contact Center Analytics is popular in Education, Financial Services, and Legal Services and is widely used by

OpenText Contact Center Analytics Customer wins, Customer success stories, Case studies

How does OpenText Contact Center Analytics address your Engagement Management Challenges?

How does OpenText Contact Center Analytics address your Helpdesk Management Challenges?

How efficiently Does OpenText Contact Center Analytics manage your Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well OpenText Contact Center Analytics solved their Business Intelligence needs. Cuspera uses 107 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

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Peers used OpenText Contact Center Analytics for engagement management and social media analytics

OpenText Contact Center Analytics Competitors

OpenText Contact Center Analytics Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.52/5 ★

Read Reviews (2)
Analytics

4.48/5 ★

Read Reviews (33)
Custom Reports

4.37/5 ★

Read Reviews (22)

Software Failure Risk Guidance

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for OpenText Contact Center Analytics

Top Failure Risks for OpenText Contact Center Analytics

OpenText Corporation News

M&A

OpenText (OTEX) Delivers Cloud Growth While Shedding Non-Core Assets

OpenText reported a 0.6% decline in quarterly revenue to $1.33 billion, surpassing analyst expectations. The company is focusing on its core business, with cloud revenue growing 3.4% year-over-year. OpenText divested its eDOCS and Vertica businesses for a total of $313 million to streamline operations. The divestitures align with its strategy to enhance cloud and content management growth.

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Financial

OpenText Earnings Call: Cloud Pivot Gains Traction - TipRanks.com

OpenText's Q2 earnings call highlighted its strategic shift towards cloud and AI offerings, with cloud revenue reaching $478 million, up 3.4% year over year. The company reported strong enterprise cloud bookings and a focus on content and AI platforms. Despite a decline in GAAP earnings, OpenText emphasized its long-term growth strategy, supported by divestitures and a $300 million share buyback program. The company aims for modest revenue growth of 1%-2% in fiscal 2026.

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Financial

OpenText posts Q2 results, advances cloud-focused strategy - The Globe and Mail

OpenText reported its Q2 fiscal 2026 results with flat total revenue at $1.33 billion, but a 3.4% rise in cloud revenue to $478 million. The company is advancing its cloud-focused strategy under new CEO Ayman Antoun, with plans to divest non-core assets like eDOCS and Vertica to enhance its AI and cloud offerings.

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Financial

OpenText beats expectations thanks to strong cloud growth in Q2 - BetaKit

OpenText exceeded analyst expectations in its Q2 earnings report, driven by a 3.4% growth in its cloud business and an 18% increase in content management enterprise cloud bookings. Despite a slight revenue dip, the company reported $1.33 billion USD in revenue, surpassing the expected $1.29 billion USD. Interim CEO James McGourlay highlighted the company's strategic focus on cloud and AI, aiming for continued growth in these areas.

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OpenText Corporation Profile

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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