OpenText Service Management (SMAX) Overview
This is a summary of the comprehensive capabilities and benefits of OpenText Service Management (SMAX) based on over 41 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
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OpenText Service Management (SMAX) supports business activities such as:
- Helpdesk Management
- Lead Routing
- Lead Analytics
- Engaging And Following Up
- Collaboration
OpenText Service Management (SMAX) can help you with many business goals, such as Scale Best Practices, and Improve Efficiency.
OpenText Service Management (SMAX) Reviews
11 buyers and buying teams have used Cuspera to assess how well OpenText Service Management (SMAX) solved their business needs. Cuspera uses 41 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities peers achieved using OpenText Service Management (SMAX).
Use Cases
Peers recommend Helpdesk Management , Lead Routing , Lead Analytics , as the business use cases that they have been most satisfied while using OpenText Service Management (SMAX).
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management |
3.71/5 ★ |
"...Unburden service desk agents Unburden service desk agents Help service desk agents reduce repetitive tasks and be more efficient...." IT Service Management (ITSM) Software Tools & Solutions |
Lead Routing |
3.99/5 ★ |
"...Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support...." IT Service Management (ITSM) Software Tools & Solutions |
Lead Analytics |
3.70/5 ★ |
"...Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management. ..." IT Service Management (ITSM) Software Tools & Solutions |
PEER EXPERIENCES | |
---|---|
Helpdesk Management |
3.71/5 ★ |
"...Unburden service desk agents Unburden service desk agents Help service desk agents reduce repetitive tasks and be more efficient...." IT Service Management (ITSM) Software Tools & Solutions |
|
Lead Routing |
3.99/5 ★ |
"...Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support...." IT Service Management (ITSM) Software Tools & Solutions |
|
Lead Analytics |
3.70/5 ★ |
"...Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management. ..." IT Service Management (ITSM) Software Tools & Solutions |
IT and Other Capabilities
for OpenText Service Management (SMAX)
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
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CAPABILITIES (DATA) | RATINGS AND REVIEWS |
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CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
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24/7 Support | Read Reviews (9) |
Chat Support | Read Reviews (3) |
Email Support | Read Reviews (1) |
Phone Support | Read Reviews (1) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (9) |
Chat Support | Read Reviews (3) |
Email Support | Read Reviews (1) |
Phone Support | Read Reviews (1) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (7) |
Analytics | Read Reviews (2) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (3) |
Custom Reports | Read Reviews (7) |
Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for OpenText Service Management (SMAX)
Top Failure Risks for OpenText Service Management (SMAX)
Vendor Profile Details
Company Name
OpenText Corporation
Company Website
https://www.opentext.com/HQ Location
275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA
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