OpenText Service Management (SMAX) Overview

This is a summary of the comprehensive capabilities and benefits of OpenText Service Management (SMAX) based on over 41 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if OpenText Service Management (SMAX) is right for your needs? Our Cuspera AI engine can evaluate how OpenText Service Management (SMAX) fits your specific business needs, industry, and context. Get your personalized assessment report today.

OpenText Service Management (SMAX) supports business activities such as:

  • Helpdesk Management
  • Lead Routing
  • Lead Analytics
  • Engaging And Following Up
  • Collaboration

OpenText Service Management (SMAX) can help you with many business goals, such as Scale Best Practices, and Improve Efficiency.

OpenText Service Management (SMAX) Reviews

11 buyers and buying teams have used Cuspera to assess how well OpenText Service Management (SMAX) solved their business needs. Cuspera uses 41 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Scale Best Practices and Improve Efficiency are the most popular business priorities peers achieved using OpenText Service Management (SMAX).

Use Cases

Peers recommend Helpdesk Management , Lead Routing , Lead Analytics , as the business use cases that they have been most satisfied while using OpenText Service Management (SMAX).

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

3.71/5 ★

Read Reviews (3)

"...Unburden service desk agents Unburden service desk agents Help service desk agents reduce repetitive tasks and be more efficient...." IT Service Management (ITSM) Software Tools & Solutions
Lead Routing

3.99/5 ★

Read Reviews (2)

"...Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support...." IT Service Management (ITSM) Software Tools & Solutions
Lead Analytics

3.70/5 ★

Read Reviews (1)

"...Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management. ..." IT Service Management (ITSM) Software Tools & Solutions
PEER EXPERIENCES
Helpdesk Management

3.71/5 ★

Read Reviews (3)

"...Unburden service desk agents Unburden service desk agents Help service desk agents reduce repetitive tasks and be more efficient...." IT Service Management (ITSM) Software Tools & Solutions
Lead Routing

3.99/5 ★

Read Reviews (2)

"...Live support, smart ticket auto-categorization and routing lead to faster time to resolution and scalable support...." IT Service Management (ITSM) Software Tools & Solutions
Lead Analytics

3.70/5 ★

Read Reviews (1)

"...Proactively identify opportunities for automation, remove incident recurrences and execute changes quicker with analytics and intelligent knowledge management. ..." IT Service Management (ITSM) Software Tools & Solutions

Based on peer insights

Cuspera recommends OpenText Service Management (SMAX) for

Use Cases Helpdesk Management , Lead Routing , Lead Analytics
Business Priorities Scale Best Practices, Improve Efficiency

IT and Other Capabilities

for OpenText Service Management (SMAX)

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.01/5 ★

Read Reviews (9)
Chat Support

3.63/5 ★

Read Reviews (3)
Email Support

3.08/5 ★

Read Reviews (1)
Phone Support

3.08/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.01/5 ★

Read Reviews (9)
Chat Support

3.63/5 ★

Read Reviews (3)
Email Support

3.08/5 ★

Read Reviews (1)
Phone Support

3.08/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.04/5 ★

Read Reviews (7)
Analytics

3.63/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.04/5 ★

Read Reviews (7)
Analytics

3.63/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for OpenText Service Management (SMAX)

Top Failure Risks for OpenText Service Management (SMAX)

Vendor Profile Details

Company Name

OpenText Corporation

Company Website

https://www.opentext.com/

HQ Location

275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA

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