OSF Community PLANNER Overview

OSF Digital transforms ecommerce transactions into engaging customer experiences that drive revenue and build brands. Integration with other business applications is also facilitated.

Use Cases

Customers recommend Advertisement, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using OSF Community PLANNER.

Other use cases:

  • Content Sharing
  • Measuring Customer Satisfaction
  • Rating And Review Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using OSF Community PLANNER.

Other priorities:

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OSF Community PLANNER Use-Cases and Business Priorities: Customer Satisfaction Data

OSF Community PLANNER works with different mediums / channels such as Social Media. Website. Facebook etc.

Comprehensive Insights on OSF Community PLANNER Use Cases

How efficiently Does OSF Community PLANNER manage your Engagement Management?

How efficiently Does OSF Community PLANNER manage your Collaboration?

Case Studies

Hospitality

CASE STUDY Norths Collective

OSF Digital helped Norths Collective improve member experiences using Salesforce and data integration. Norths Collective wanted to better understand members and boost engagement. OSF Digital cleaned ...up and connected their software systems. This led to a 45% increase in online event ticket sales, 20% growth in memberships, and 28% higher renewal rates. Norths Collective now has better data and makes smarter decisions.

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Consumer Goods

CASE STUDY Stockday

Salesforce B2B Commerce Lightning helped Stockday upgrade their ecommerce platform. OSF Digital replatformed Stockday, delivering an 80-90% customized shopping experience. They integrated Salesforce ...clouds, Mulesoft, SAP, Azure DW, and Google Analytics. Stockday improved operational efficiency, customer engagement, and platform performance. The company saw increased sales, business growth, and ROI, with easier ordering and seamless navigation for customers.

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Hospitality

CASE STUDY Quintessentially

Salesforce Experience Cloud helped Quintessentially improve luxury membership experiences. The company faced challenges with traditional communication, making it hard for members to track requests an...d access benefits. OSF Digital built a new online portal and mobile app, giving members better access and communication. The solution improved data integrity, member engagement, and communication processes. Quintessentially can now deliver personalized experiences and exceed member expectations.

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Information Technology and Services

CASE STUDY STEMMER IMAGING

OSF Digital used Salesforce multi-cloud to modernize STEMMER IMAGING’s ecommerce. STEMMER IMAGING needed a new website with better ecommerce, product browsing, and self-service. OSF Digital audited t...heir systems and built a new platform. The new site tripled website usage and reached a 38% request for quote conversion rate. Customers now log in, search products, and request quotes easily. The marketing team benefits from improved translation and webpage visibility.

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Consumer Goods

CASE STUDY Wells

Salesforce Commerce Cloud helped Wells, Portugal's top wellness brand, build a new online store. Wells wanted to move from being just a category on another site to having its own ecommerce platform. ...OSF Digital replaced Wells’ old system with a flexible Salesforce Commerce Cloud solution. The new site improved user experience and unified the brand online. Wells saw higher NPS scores and record online monthly sales after launch.

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Retail

CASE STUDY The Warehouse Group (TWG)

Salesforce Service Cloud and Field Service Management helped The Warehouse Group (TWG) improve booking and scheduling for technicians. TWG needed better resource visibility and easier booking across ...channels. OSF deployed a customer-centric booking solution in a multi-cloud setup. Staff now have full information in one place and can nurture more leads. The solution reduced manual work, improved customer satisfaction, and increased sales opportunities.

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OSF Community PLANNER Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (18)
Analytics

3.83/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (18)
Analytics

3.83/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for OSF Community PLANNER

Top Failure Risks for OSF Community PLANNER

OSF Commerce News

Executive

OSF Digital Appoints Simon Mulcahy as Executive Advisor

OSF Digital has appointed Simon Mulcahy as executive advisor. Mulcahy, a former Salesforce executive, brings expertise in digital transformation and cloud solutions. His role will focus on guiding OSF Digitals growth strategy and enhancing its service offerings for enterprise clients.

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Executive

David Northington Named CEO of OSF Digital

David Northington has been appointed as the CEO of OSF Digital.

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Partnership

OSF Digital Reappointed to Salesforce Revenue Cloud Advisory ...

OSF Digital has been reappointed to the Salesforce Revenue Cloud Advisory Board, highlighting its expertise and ongoing collaboration with Salesforce.

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Partnership

Harvey Nichols teams up with OSF Digital to boost customer engagement with centralised platform - Retail Technology Innovation Hub

Harvey Nichols partners with OSF Digital to enhance customer engagement using a centralized platform.

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OSF Commerce Profile

Company Name

OSF Commerce

Company Website

https://osf.digital/

HQ Location

5600, boulevard des Galeries Bur 530 Québec, Québec G2K 2H6

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