Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization.
Reviews
"We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases." - Catherine Perrier
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Comprehensive Insights on Pega CRM Applications Use Cases
How does Pega CRM Applications address your Engagement Management Challenges?
How does Pega CRM Applications address your Workflow Management Challenges?
What Are the key features of Pega CRM Applications for Customer Case Management?
How can Pega CRM Applications enhance your Communication Management process?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan |
|
We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Catherine Perrier Senior Contract Specialist Sun Life Financial |
We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases. Testimonial By Catherine Perrier |
|
Angus Sullivan Group Executive, Retail Banking Services Commonwealth Bank of Australia |
Pega's customer engagement engine has been a huge step forward for us. It orchestrates across all of our channels. Testimonial By Angus Sullivan |
|
Josh Doty Sr. Director Systems Product Owner CNO |
We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week. Testimonial By Josh Doty |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study CNORead More |
|
Case Study SprintRead More |
|
Case Study Air EuropaRead More |
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pega News
Pega Extends Relationship with HMRC Through Customer Engagement Enterprise Agreement
Pega extends its relationship with HMRC through a Customer Engagement Enterprise Agreement.
Pega Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
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