Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.
Reviews
"HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact." - Andrew Long
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Comprehensive Insights on Pega CRM Applications Use Cases
What solutions does Pega CRM Applications provide for Engagement Management?
What Are the key features of Pega CRM Applications for Workflow Management?
What makes Pega CRM Applications ideal for Customer Case Management?
What benefits does Pega CRM Applications offer for Communication Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew Long Head of Global Transaction Banking HSBC |
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Telecommunications
|
Telecommunications |
Case Study SprintRead More |
Insurance
|
Insurance |
Case Study CNORead More |
|
Telecommunications
|
Telecommunications |
Case Study SprintRead More |
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pegasystems Inc. News
Pega Selected to Deliver Digital Platform for UK's Armed Forces Recruiting Service
Pega will deliver a digital platform for the UK's Armed Forces Recruiting Service, enhancing recruitment for the Royal Navy, British Army, and RAF with workflow automation and GenAI-powered decisioning.
Pega Named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center for 12th Consecutive Time
Pega has been named a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center for the 12th consecutive time.
Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time
Pega Named a Leader in Gartner Magic Quadranttm for the CRM Customer Engagement Center for 12th Consecutive Time
Pegasystems Inc. Feeds
Pega appoints Rohit Ghai to its Board of Directors
Pega has appointed Rohit Ghai to its Board of Directors. Ghai, with over 20 years of experience in digital transformation and cybersecurity, is currently CEO of RSA and has held leadership roles at Dell/EMC.
Ravesh Lala Joins Pega to Drive Clients Modernization of Legacy Applications - Business Wire
Ravesh Lala joins Pega to help clients update their old applications.
Pega to Announce Financial Results for the Third Quarter of 2024 and Host Conference Call and Webcast - StockTitan
Pega will announce its 2024 third-quarter financial results and host a conference call and webcast.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
Get a personalised risk report for Pega CRM Applications
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Pega CRM Applications may get in touch with you regarding your request.
Request Custom Quote
Pegasystems Inc. will get in touch with you regarding your request.