Pega CRM Applications Overview
Pega CRM applications provide enterprises with a unified platform featuring end-to-end automation and real-time AI. This ensures flexibility for current and future needs.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Pega CRM Applications.
Business Priorities
Enhance Customer Relationships and Increase Customer Life Time Value are the most popular business priorities that customers and associates have achieved using Pega CRM Applications.
Pega CRM Applications Use-Cases and Business Priorities: Customer Satisfaction Data
Pega CRM Applications's features include Personalization. and Pega CRM Applications support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Pega CRM Applications analytics capabilities include Analytics, and Custom Reports.
Reviews
"HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact." - Andrew Long
Popular Business Setting
for Pega CRM Applications
Top Industries
- Insurance
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Enterprise
Pega CRM Applications is popular in Insurance, Telecommunications, and Transportation/Trucking/Railroad and is widely used by Enterprise,
Comprehensive Insights on Pega CRM Applications Use Cases
How does Pega CRM Applications address your Engagement Management Challenges?
How efficiently Does Pega CRM Applications manage your Workflow Management?
What benefits does Pega CRM Applications offer for Customer Case Management?
How does Pega CRM Applications facilitate Communication Management?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Pega CRM Applications solved their business needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
|
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew Long Head of Global Transaction Banking HSBC |
HSBC's GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact. Testimonial By Andrew Long |
|
Jo Allen Business Lead – Next Generation Decisioning British Gas |
When you make it more real-time, you make it more relevant. Customers expect us to know what they're thinking right now. Testimonial By Jo Allen |
|
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
Case Studies
Case Study CNO
Case Study Sprint
CASE STUDY Lloyd's Banking Group
Case Study Cisco
CASE STUDY AFRL
Case Study Air Europa
Peers used Pega CRM Applications for engagement management and workflow management
Pega CRM Applications Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for Pega CRM Applications
Top Failure Risks for Pega CRM Applications
Pegasystems Inc. News
New Pegasystems Hire to Drive Partner Program Transformation
Pegasystems has appointed Daniel Kasun as the head of its global partner ecosystem. Kasun will focus on transforming Pega's partner strategy to enhance alliances with global systems integrators and hyperscalers. His role aims to accelerate the adoption of Pega GenAI and Blueprint, expand partner-influenced revenue, and support application modernization. Kasun brings experience from AWS and Microsoft to drive Pega's strategic partnerships and market reach.
Pega to Announce Financial Results for the Second Quarter of 2025 and Host Conference Call and Webcast
Pegasystems Inc. will announce its financial results for the second quarter of 2025 on July 22, 2025, after market close. A conference call and webcast are scheduled for July 23, 2025, at 8:00 a.m. EDT, allowing public and investor participation.
Pega Achieves FedRAMP High Status
Pega has secured FedRAMP High Authority to Operate status for its generative AI solutions on Pega Cloud for Government. This certification enables U.S. federal agencies to deploy Pega's latest AI-powered workflow and decisioning tools, such as Pega Coach, while meeting the highest federal security and compliance standards.
Pega Named a Leader in AI Decisioning Platforms by Independent Research Firm - Yahoo Finance
Forrester Research named Pega a Leader in its Q2 2025 Forrester Wave for AI Decisioning Platforms. Pega achieved the highest strategy score, excelling in vision, innovation, roadmap, partner ecosystem, adoption, and support services. Forrester highlighted Pega GenAI Blueprint for enabling users to build AI-powered decision workflows and agents using natural language.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
