QueueMetrics Overview
QueueMetrics sets modern standards in performance measurement, statistics, and reporting for call centers. It is based on Asterisk PBX technology.
Use Cases
Customers recommend Helpdesk Management, Sales Call Management, Communication Management, as the business use cases that they have been most satisfied with while using QueueMetrics.
Business Priorities
Launch New Products and Acquire Customers are the most popular business priorities that customers and associates have achieved using QueueMetrics.
QueueMetrics Use-Cases and Business Priorities: Customer Satisfaction Data
QueueMetrics works with different mediums / channels such as Phone Calls, and Website,
QueueMetrics's features include Recording, Live Monitoring, Predictive Dialer, etc.
Reviews
"...QueueMetrics is a highly scalable monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits like agent productivity monitoring, target measurement, conversion rates tracking, realtime campaign statistics analysis, agent page, wallboards and an easy to use interface...." Peer review
QueueMetrics, CallTools, Freshdesk Contact Center, XCALLY, Call Tracker, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for QueueMetrics
Top Industries
- Telecommunications
- Information Technology and Services
- Construction
Popular in
- Enterprise
- Mid Market
- Small Business
QueueMetrics is popular in Telecommunications, Information Technology And Services, and Construction and is widely used by Enterprise, Mid Market, and Small Business.
Comprehensive Insights on QueueMetrics Use Cases
What makes QueueMetrics ideal for Helpdesk Management?
What makes QueueMetrics ideal for Sales Call Management?
What benefits does QueueMetrics offer for Communication Management?
Why is QueueMetrics the best choice for Campaign Monitoring?
21+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well QueueMetrics solved their Contact Center Software needs. Cuspera uses 1027 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
Introducing QueueMetrics 24.05 - Outbound: outbound: outbound!
Frequently Asked Questions(FAQ)
for QueueMetrics
What is QueueMetrics used for?
What are the top features of QueueMetrics?
Who uses QueueMetrics?
What are QueueMetrics alternatives?
Where is QueueMetrics located?
Peers used QueueMetrics for helpdesk management and sales call management
QueueMetrics Competitors
QueueMetrics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (164) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (164) |
Software Failure Risk Guidance
?for QueueMetrics
Overall Risk Meter
Top Failure Risks for QueueMetrics
Loway Profile
Company Name
Loway
Company Website
https://www.queuemetrics.comHQ Location
via Laveggio 3, Stabio, 6855, CH
Employees
NA
Social
Financials
NA
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