Salesforce LiveMessage Overview

Salesforce-LiveMessage, combined with an omnichannel customer engagement platform, reduces service costs and increases customer satisfaction. Live chat software enhances customer support efficiency.

Use Cases

Customers recommend Advertisement, Engaging And Following Up, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Salesforce LiveMessage.

Other use cases:

  • Contact List Management
  • Tracking & Monitoring Communications
  • Market Research
  • Helpdesk Management
  • Measuring Customer Satisfaction
  • Conversion Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Salesforce LiveMessage.

Other priorities:

  • Acquire Customers
  • Improve ROI
See all business priorities See less business priorities

Salesforce LiveMessage Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce LiveMessage works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce LiveMessage's features include Personalization. and Salesforce LiveMessage support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Salesforce LiveMessage analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I'm able to scroll through and send a message across to others...." Peer review by Aryan G, Key Account Representative, Marketing and Advertising

Popular Business Setting

for Salesforce LiveMessage

Top Industries

  • Consumer Goods
  • Marketing and Advertising
  • Hospital & Health Care

Popular in

  • Mid Market
  • Large Enterprise
  • Enterprise

Salesforce LiveMessage is popular in Consumer Goods, Marketing And Advertising, and Hospital & Health Care and is widely used by Mid Market, Large Enterprise, and Enterprise.

Comprehensive Insights on Salesforce LiveMessage Use Cases

What makes Salesforce LiveMessage ideal for Sending & Publishing Communications?

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce LiveMessage case study

Air India
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Air India

Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.

Read More
Salesforce LiveMessage case study

SkipTheDishes
NA
CASE STUDY SkipTheDishes

SkipTheDishes helps more restaurants thrive with Salesforce

Read More
Salesforce LiveMessage case study

BACA Systems
NA
CASE STUDY BACA Systems

Learn how the company will unlock all of its data with Data Cloud and boost sales efficiency with Einstein 1 Sales.

Read More

Salesforce LiveMessage Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.17/5 ★

Read Reviews (1)
Custom Reports

1.24/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Salesforce LiveMessage

Top Failure Risks for Salesforce LiveMessage

Salesforce, Inc. News

Method Communications Selected by Salesforce as U.S. Agency of Record to Drive Digital ...

Method Communications has been chosen by Salesforce as its U.S. Agency of Record to enhance digital strategies.

27/03/2025 - source

Tundra Managed Solutions Partners with Salesforce to Revolutionize Digital Transformation ...

Tundra Managed Solutions partners with Salesforce to enhance digital transformation, focusing on cybersecurity and AI/ML solutions.

26/03/2025 - source

Salesforce Named To World's Most Ethical Companies List For 16Th Year - menafn

Salesforce has been named to the World's Most Ethical Companies list for the 16th consecutive year.

23/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO