Salesforce Snap-Ins Overview

Salesforce-snap-ins enhance customer engagement by integrating live chat with omnichannel platforms. Service costs are reduced, and customer satisfaction is increased.

Use Cases

Customers recommend Customer Case Management, Advertisement, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Snap-Ins.

Other use cases:

  • Contacts History
  • Communication Management
  • Knowledge Management
  • Sales Call Management
  • Helpdesk Management
  • Trade Show Marketing
  • Workflow Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Snap-Ins.

Other priorities:

See all business priorities See less business priorities

Salesforce Snap-Ins Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Snap-Ins works with different mediums / channels such as Chat. Website. Offline etc.

Salesforce Snap-Ins's features include Dashboard, and Personalization. and Salesforce Snap-Ins support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Snap-Ins analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It is an excellent tool for adding another layer or touch point in managing cases and prospects...." Peer review by Evan S, Enterprise Account Executive, Internet

Popular Business Setting

for Salesforce Snap-Ins

Top Industries

  • Internet
  • Information Technology and Services
  • Insurance

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Salesforce Snap-Ins is popular in Internet, Information Technology And Services, and Insurance and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Salesforce Snap-Ins Use Cases

How does Salesforce Snap-Ins address your Customer Case Management Challenges?

How does Salesforce Snap-Ins facilitate Engagement Management?

How does Salesforce Snap-Ins facilitate Communication Management?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Snap-Ins solved their business needs. Cuspera uses 142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Snap-Ins case study

Devolutions
NA
CASE STUDY Devolutions

Devolutions helps more SMBs boost security with Salesforce.

Read More
Salesforce Snap-Ins case study

Canada Drives
NA
CASE STUDY Canada Drives

Canada Drives accelerates success with Salesforce

Read More
Salesforce Snap-Ins case study

AAA Carolinas
NA
CASE STUDY AAA Carolinas

AAA Carolinas is driven to provide the best member experience with Salesforce Architects

Read More
lightning

Peers used Salesforce Snap-Ins for customer case management and advertisement

Salesforce Snap-Ins Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.30/5 ★

Read Reviews (7)
Analytics

3.53/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.30/5 ★

Read Reviews (7)
Analytics

3.53/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Salesforce Snap-Ins

Top Failure Risks for Salesforce Snap-Ins

Salesforce, Inc. News

Salesforce Brings Agentic AI To The Field Service Sector To Tackle Scheduling, Reporting ...

Salesforce introduces Agentic AI to improve scheduling, reporting, and troubleshooting in the field service sector.

09/04/2025 - source

CaixaBank S A : and Salesforce collaborate to personalise customer experience in banking ...

CaixaBank and Salesforce are collaborating to enhance personalized customer experiences in banking.

06/04/2025 - source

Salesforce Agentforce 2dx: Redefining AI Agent Development for the Enterprise - IDC

Salesforce introduces Agentforce 2dx, a new AI agent development platform aimed at enhancing enterprise capabilities.

31/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO