Salesforce Snap-Ins Overview
Salesforce-snap-ins enhance customer engagement by integrating live chat with omnichannel platforms. Service costs are reduced, and customer satisfaction is increased.
Use Cases
Customers recommend Customer Case Management, Advertisement, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Snap-Ins.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Snap-Ins.
Salesforce Snap-Ins Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Snap-Ins works with different mediums / channels such as Chat. Website. Offline etc.
Salesforce Snap-Ins's features include Dashboard, and Personalization. and Salesforce Snap-Ins support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Snap-Ins analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It is an excellent tool for adding another layer or touch point in managing cases and prospects...." Peer review by Evan S, Enterprise Account Executive, Internet
Popular Business Setting
for Salesforce Snap-Ins
Top Industries
- Internet
- Information Technology and Services
- Insurance
Popular in
- Mid Market
- Large Enterprise
- Small Business
Salesforce Snap-Ins is popular in Internet, Information Technology And Services, and Insurance and is widely used by Mid Market, Large Enterprise, and Small Business.
Comprehensive Insights on Salesforce Snap-Ins Use Cases
How efficiently Does Salesforce Snap-Ins manage your Customer Case Management?
How does Salesforce Snap-Ins facilitate Advertisement?
How does Salesforce Snap-Ins facilitate Engagement Management?
How can Salesforce Snap-Ins optimize your Communication Management Workflow?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Snap-Ins solved their business needs. Cuspera uses 142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY Godrej & Boyce
CASE STUDY Bike Bazaar
CASE STUDY BARC India
CASE STUDY Tata Consumer Products
CASE STUDY JSW Steel
CASE STUDY EXL
Peers used Salesforce Snap-Ins for customer case management and advertisement
Salesforce Snap-Ins Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (7) |
| Analytics | Read Reviews (2) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (7) |
| Analytics | Read Reviews (2) |
Salesforce Snap-Ins Integrations
Salesforce Snap-Ins integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Snap-Ins
Software Failure Risk Guidance
?for Salesforce Snap-Ins
Top Failure Risks for Salesforce Snap-Ins
Salesforce, Inc. News
Salesforce Launches Agentforce 3 with MCP to Tackle AI Agent Scalability in Enterprises
Salesforce launched Agentforce 3, an advanced AI agent platform designed for enterprise scalability. The release introduces the Agentforce Command Centre, providing real-time observability and control over AI agent workflows. Early adopters like Grupo Globo and Engine report significant business gains, including a 22% boost in subscriber retention and a 15% reduction in case handling time. Over 8,000 organizations have adopted Agentforce since October 2024.
Salesforce's (CRM) AI Push Gains Momentum With New Pricing Strategy - Insider Monkey
Salesforce has introduced a new pricing strategy for its AI-powered CRM suite, including Agentforce, aiming to accelerate adoption of its artificial intelligence capabilities across enterprise customers. This move is designed to drive broader usage of AI-driven automation and analytics within Salesforces platform, positioning the company for increased market share in the competitive CRM and enterprise software sector. The updated pricing reflects Salesforces commitment to making advanced AI features more accessible and cost-effective for businesses seeking digital transformation.[1](https://www.ainvest.com/news/salesforce-strategic-momentum-agentforce-role-driving-future-growth-2505/?utm_source=openai) [2](https://www.ainvest.com/news/salesforce-agentforce-pricing-revolution-strategic-masterstroke-dominance-ai-driven-crm-era-2505/?utm_source=openai) [3](https://www.reuters.com/technology/salesforce-jumps-latest-ai-tools-set-accelerate-demand-2024-12-04/?utm_source=openai)
As AI Agent Usage Surges, Companies Need a Complete Observability Solution
Salesforce has launched Agentforce Command Center, an observability platform for monitoring and managing AI agent activity. The solution offers tools such as Plan Tracer for troubleshooting and Testing Center for large-scale evaluation of agent responses. This addresses the need for robust governance and optimization as enterprises scale AI agent deployments.
PayPal expands Salesforce partnership over Agentforce - TipRanks.com
PayPal is expanding its partnership with Salesforce by integrating Agentforce, aiming to enhance customer service operations and streamline agent workflows. This collaboration leverages Salesforces CRM capabilities to improve PayPals support efficiency and deliver a more unified customer experience.
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