Salesforce Snap-Ins Overview

Salesforce-snap-ins enhance customer engagement by integrating live chat with omnichannel platforms. Service costs are reduced, and customer satisfaction is increased.

Use Cases

Customers recommend Customer Case Management, Advertisement, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Snap-Ins.

Other use cases:

  • Contacts History
  • Communication Management
  • Knowledge Management
  • Sales Call Management
  • Helpdesk Management
  • Trade Show Marketing
  • Workflow Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Snap-Ins.

Other priorities:

See all business priorities See less business priorities

Salesforce Snap-Ins Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Snap-Ins works with different mediums / channels such as Chat. Website. Offline etc.

Salesforce Snap-Ins's features include Dashboard, and Personalization. and Salesforce Snap-Ins support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Snap-Ins analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Customer service , case management solution, live agent chat...." Peer review by Administrator

Popular Business Setting

for Salesforce Snap-Ins

Top Industries

  • Internet
  • Information Technology and Services
  • Insurance

Popular in

  • Mid Market
  • Large Enterprise
  • Small Business

Salesforce Snap-Ins is popular in Internet, Information Technology And Services, and Insurance and is widely used by Mid Market, Large Enterprise, and Small Business.

Comprehensive Insights on Salesforce Snap-Ins Use Cases

What makes Salesforce Snap-Ins ideal for Customer Case Management?

What Are the key features of Salesforce Snap-Ins for Engagement Management?

What benefits does Salesforce Snap-Ins offer for Communication Management?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Snap-Ins solved their business needs. Cuspera uses 142 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Banking

CASE STUDY Kotak Mahindra Bank

Salesforce helped Kotak Mahindra Bank unify sales and service data. The bank automated loan approvals and improved cross-selling. Customers now get seamless omni-channel experiences. Kotak consolidat...ed 12 systems into one platform. Service requests are handled faster and more easily. The bank can now open digital accounts and process loans with less friction.

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Manufacturing

CASE STUDY Godrej & Boyce

Salesforce helped Godrej & Boyce unify customer data across 14 business units. The company replaced fragmented CRM systems with one platform. Sales reps now respond to leads in less than two hours. O...pportunity-to-order conversions increased by 10%. First response time for service requests improved by almost 8%. Godrej & Boyce delivers faster, more connected customer experiences with Salesforce.

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Consumer Goods

CASE STUDY Jaipur Rugs

Salesforce helped Jaipur Rugs improve sales and service. The company used Sales Cloud, Service Cloud, Marketing Cloud, and Tableau. Lead-to-order management is now faster and more organized. Lead con...versions increased by 30%. Customer satisfaction improved by 40%. Employees answer queries faster and ship products quicker. Marketing automation helps Jaipur Rugs connect with customers in new ways.

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Information Technology and Services

CASE STUDY VFS Global

VFS Global used Salesforce Sales Cloud, Service Cloud, MuleSoft, and Salesforce Platform to unify customer data and streamline workflows. The company wanted to fix fragmented data and improve service... for visa applications. With Salesforce, agents now have a 360-degree customer view and can resolve cases faster. About 4,570 users serve customers in 158 countries. VFS Global can now monitor SLAs daily and keep customer data secure. The solution improved speed, transparency, and compliance for global visa services.

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Education

CASE STUDY REVA University

Salesforce Education Cloud helped REVA University digitize and automate the student lifecycle. The university unified student data, making it easy for students, parents, and teachers to access inform...ation. Admissions time dropped by 50% and onboarding effort fell by 30-40%. The student portal now supports over 16,000 students and 1,500 teachers. REVA University improved efficiency and created a seamless digital experience for all stakeholders.

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Wholesale

CASE STUDY Pidilite

Salesforce helped Pidilite automate sales and service processes. Teams now respond to customers much faster. First response time improved by 90%. First call resolution rates rose from 75% to 93%. The... Dr. Fixit app, built on Heroku, has over 50,000 downloads and helps contractors work better. Contractor engagement tripled with a custom field marketing app. Pidilite uses Salesforce to give customers and contractors better experiences.

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lightning

Peers used Salesforce Snap-Ins for customer case management and advertisement

Salesforce Snap-Ins Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.30/5 ★

Read Reviews (7)
Analytics

3.53/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.30/5 ★

Read Reviews (7)
Analytics

3.53/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Salesforce Snap-Ins

Top Failure Risks for Salesforce Snap-Ins

Salesforce, Inc. News

Executive

ShiftUp Assembles Tech Powerhouse with 3 Key Hires from Salesforce - MarTech Cube

ShiftUp has strengthened its leadership by hiring three former Salesforce executives: Ben Myles as CTO, Jonathan Rico as Head of Engineering and Product, and Mark Holton as Lead Sr. Software Architect. These hires bring extensive experience from Salesforce's Einstein AI platform, enhancing ShiftUp's capabilities in intelligent automation for go-to-market workflows.

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Product

Salesforce surpasses 1 million AI agent-customer conversations, says finance chief

Salesforce's AI platform, Agentforce, has surpassed 1 million autonomous agent-customer conversations, resolving 85% of customer queries. Launched in October, Agentforce provides 24/7 AI-powered support, enhancing customer service efficiency. Robin Washington, Salesforce's president and COFO, highlights the transformative potential of AI in business operations and leadership.

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Partnership

Activate Your Entire Salesforce CRM Data in Databricks: The Power of Zero Copy Data Sharing

Salesforce and Databricks have formed a transformative partnership, introducing Zero Copy Data Sharing to integrate Salesforce CRM data with Databricks Lakehouse. This integration eliminates traditional ETL processes, enabling seamless data fluidity and real-time insights. The collaboration enhances data governance and supports advanced AI/ML modeling, significantly improving customer insights across various industries.

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Product

Weather Any Storm: Build Organizational Resilience with Salesforce Financial Services Cloud

Salesforce Financial Services Cloud (FSC) enhances organizational resilience by unifying client data, connecting teams, and providing actionable insights. It supports core business lines like banking and wealth management, offering scalability and integration with tools like Agentforce, Data Cloud, and Marketing Cloud. These integrations transform FSC into a dynamic system of intelligence, enabling firms to adapt and deliver real business value.

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Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO