Satisfi Platform: Use-Cases, Insights and Reviews | 2024 Cuspera

The 2022 MLB World Series Champions, the Houston Astros, partnered with Satisfi Labs to modernize their box office and address pre- and post-purchase needs. The Astros enhanced their Satisfi AI Chat with ticket commerce functionality, allowing fans to buy single-game tickets directly through the ch...at. The team heavily promoted this ticket-savvy AI Chat during the 2022 season – and by streamlining the ticketing process, the Astros improved customer satisfaction and reallocated employees to other areas of the stadium, saving 11,000+ hours of work.

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The Minnesota Vikings improved fan satisfaction by 1 point using Satisfi Labs and Apple Business Chat, enhancing game day experiences and direct team communication since 2017.

We launched a partnership in June 2018 with Riverbanks Zoo and Garden, a USA Today “10 Best Readers’ Choice” Zoo and one of the largest mid-sized zoos in the United States. As one of South Carolina’s leading attraction destinations, Riverbanks Zoo and Garden saw a record high attendance in 2018 and... 2019. With this exciting growth in attendance, the Zoo team faced a challenge to keep up with the additional staffing and administrative costs that accompanied their impressive increase in visitors. Riverbanks Zoo used our conversational AI technology to implement a multi-channel virtual assistant on Riverbanks’ website and Facebook Messenger. The goal was to assist with answering visitors frequently asked questions quickly and accurately. The virtual assistant, powered by AI, made an immediate impact on Riverbanks’ increasing administrative needs. It not only decreased call volume but also...

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