Service Level Management Overview
Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.
Use Cases
Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.
Business Priorities
Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.
Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data
Comprehensive Insights on Service Level Management Use Cases
What makes Service Level Management ideal for Workflow Management?
Why is Service Level Management the best choice for Measuring Customer Satisfaction?
How can Service Level Management enhance your Knowledge Management process?
How can Service Level Management enhance your Collaboration process?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
CASE STUDY Carscom
CASE STUDY Swiss Re
CASE STUDY Cars.Com
CASE STUDY Swiss Re
CASE STUDY Cars.Com
CASE STUDY Cars.Com
Peers used Service Level Management for workflow management and social media analytics
Service Level Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Service Level Management
Top Failure Risks for Service Level Management
ServiceNow, Inc News
Calitii awarded contract to implement ServiceNow IT service management at BridgeBio
BridgeBio, a biopharmaceutical company, has selected Calitii to implement the ServiceNow IT service management (ITSM) platform across its operations. This deployment aims to enhance BridgeBios operational efficiency and productivity by leveraging ServiceNows ITSM and AI-driven capabilities.
Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences Zambian News Network
Zoom and ServiceNow have announced a strategic integration to enhance customer and employee experiences. The collaboration enables seamless workflows by connecting Zooms communication tools with ServiceNows digital workflow platform, streamlining support and collaboration for businesses across industries.
ServiceNow and NVIDIA Fuel a New Class of Intelligent AI Agents Across the Enterprise - Logistics Viewpoints
ServiceNow has integrated NVIDIA NeMo microservices into its Workflow Data Fabric, enabling a new class of intelligent AI agents for enterprise use. This collaboration leverages the Apriel Nemotron 15B reasoning model to deliver faster, lower-latency AI with reduced inference costs. The integration aims to improve data processing, model accuracy, and personalized user experiences across business workflows.
GIDR.ai Launches Service Agentic AI Voice Platform in Partnership with ServiceNow
GIDR.ai has launched its Service Agentic AI Voice Platform through a partnership with ServiceNow. This collaboration aims to integrate advanced AI voice capabilities with ServiceNows workflow automation platform, enhancing enterprise service management and customer support solutions.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
