Service Level Management Overview

Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.

Use Cases

Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.

Other use cases:

  • Knowledge Management
  • Collaboration
  • Contract Management
  • Training & Onboarding
  • Event Management
  • Customise Loyalty Program
  • Order Management
See all use cases See less use cases

Business Priorities

Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.

Other priorities:

  • Improve Visibility
See all business priorities See less business priorities

Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data

Service Level Management Customer wins, Customer success stories, Case studies

What solutions does Service Level Management provide for Workflow Management?

What solutions does Service Level Management provide for Measuring Customer Satisfaction?

Why is Service Level Management the best choice for Knowledge Management?

What Are the key features of Service Level Management for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used Service Level Management for workflow management and social media analytics

Service Level Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Service Level Management

Top Failure Risks for Service Level Management

ServiceNow, Inc News

Product

ServiceNow details AI-driven workflow platform and risks | NOW SEC ...

ServiceNow's annual report outlines its AI-driven platform strategy, emphasizing digital workflow solutions across IT and business functions. The report highlights integrated AI agents, a unified data fabric, and workflow orchestration. ServiceNow serves approximately 8,700 customers and holds over 2,000 patents. The company focuses on growth in public-sector markets and invests in AI and R&D while addressing risks like competition and cybersecurity.

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Partnership

ServiceNow and Anthropic partner to help customers build AI-powered applications, accelerate time to value, and apply trusted AI to critical industries - Investing News Network

ServiceNow and Anthropic have partnered to integrate Anthropic's Claude models into ServiceNow's AI Platform, enhancing application development and critical business processes. This collaboration aims to accelerate product adoption and reduce implementation time by 50%. The partnership also focuses on industry-specific solutions in healthcare and life sciences, leveraging AI to improve workflows and reduce costs.

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Financial

ServiceNow Q4 subscription revenue up 21%, $5B buyback | NOW Stock News

ServiceNow reported a 21% increase in Q4 2025 subscription revenue, reaching $3.466 billion. The company authorized an additional $5 billion for share repurchases, with plans for a $2 billion accelerated buyback. ServiceNow's remaining performance obligations grew by 25% year-over-year, and it closed the acquisition of Moveworks, enhancing its AI capabilities.

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Partnership

ServiceNow and OpenAI collaborate to deepen and accelerate enterprise ...

ServiceNow and OpenAI have entered a multi-year strategic collaboration to integrate OpenAI's frontier models into ServiceNow's AI Platform. This partnership aims to enhance AI-powered automation and workflows for enterprise customers, offering capabilities like real-time speech-to-speech interactions and advanced IT automation. The collaboration will enable ServiceNow to deliver more intuitive AI experiences and faster value for customers across various industries.

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ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

Social

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Financials

IPO