Service Level Management Overview
Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.
Use Cases
Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.
Business Priorities
Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.
Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data
Comprehensive Insights on Service Level Management Use Cases
What makes Service Level Management ideal for Workflow Management?
What benefits does Service Level Management offer for Measuring Customer Satisfaction?
How does Service Level Management facilitate Knowledge Management?
How can Service Level Management enhance your Collaboration process?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Information Technology and Services
|
Information Technology and Services |
CASE STUDY FujitsuRead More |
|
Computer & Network Security
|
Computer & Network Security |
CASE STUDY Cars.ComRead More |
|
Government Administration
|
Government Administration |
CASE STUDY Digital Transformation AgencyRead More |
Peers used Service Level Management for workflow management and social media analytics
Service Level Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Service Level Management
Top Failure Risks for Service Level Management
ServiceNow, Inc News
ServiceNow expands partnership with AWS to provide new capabilities to accelerate AI transformation - KMWorld Magazine
ServiceNow is expanding its partnership with AWS to offer new capabilities that will help accelerate AI transformation.
ServiceNow Named a Leader in Task-Centric Automation Software by Independent Research Firm - Business Wire
ServiceNow has been recognized as a leader in task-centric automation software by an independent research firm.
ServiceNow and AWS Expand Strategic Collaboration With New Capabilities to Accelerate AI Transformation - Business Wire
ServiceNow and AWS are working together to offer new AI capabilities to help businesses transform faster.
ServiceNow, Inc Feeds
ServiceNow Accelerates Agentic AI Roadmap With Acquisition of AI Native Conversation Data Analysis Platform Cuein
ServiceNow is acquiring Cuein to enhance its AI capabilities in analyzing customer interactions, improving AI agents' effectiveness in providing actionable insights for business transformation.
ServiceNow Names Enterprise Software Industry Veteran Amit Zavery as President, CPO, and COO to Lead Product and Engineering - Business Wire
ServiceNow appointed Amit Zavery as President, CPO, and COO to lead their product and engineering teams.
ServiceNow to Announce Third Quarter 2024 Financial Results on October 23 - Business Wire
ServiceNow will announce its financial results for the third quarter of 2024 on October 23.
ServiceNow, Inc Profile
Company Name
ServiceNow, Inc
Company Website
//servicenow.comHQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
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