Service Level Management Overview

Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.

Use Cases

Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.

Other use cases:

  • Knowledge Management
  • Collaboration
  • Contract Management
  • Training & Onboarding
  • Event Management
  • Customise Loyalty Program
  • Order Management
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Business Priorities

Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.

Other priorities:

  • Improve Visibility
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Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data

Comprehensive Insights on Service Level Management Use Cases

How efficiently Does Service Level Management manage your Workflow Management?

How does Service Level Management address your Measuring Customer Satisfaction Challenges?

What solutions does Service Level Management provide for Knowledge Management?

How can Service Level Management enhance your Collaboration process?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Insurance

CASE STUDY Swiss Re

Swiss Re reduced IT service desk call volume by 60% and achieved a 20% decrease in resolution time through ServiceNow's IT Service Management solution.

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Computer & Network Security

CASE STUDY Cars.Com

Cars.com improved customer satisfaction by 20% and reduced contact center costs by 25% with ServiceNow's IT service management platform.

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Computer & Network Security

CASE STUDY Cars.Com

Cars.com improved customer satisfaction by 20% and reduced contact center costs by 25% with ServiceNow's IT service management platform.

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Computer & Network Security

CASE STUDY Carscom

Cars.com improved customer satisfaction by 22% and reduced call volume by 30% through automation and self-service tools on ServiceNow.

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Insurance

CASE STUDY Swiss Re

Swiss Re improved service desk efficiency by 60%, reducing service request resolution time by 25% and achieving a 100% satisfaction rating with their new service desk.

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Computer & Network Security

CASE STUDY Cars.Com

Cars.com improved customer satisfaction by 20% and reduced contact center costs by 25% with ServiceNow's IT service management platform.

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lightning

Peers used Service Level Management for workflow management and social media analytics

Service Level Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.31/5 ★

Read Reviews (3)
Custom Reports

4.02/5 ★

Read Reviews (22)
Analytics

3.99/5 ★

Read Reviews (19)

Software Failure Risk Guidance

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for Service Level Management

Top Failure Risks for Service Level Management

ServiceNow, Inc News

Partnership

CORRECTING and REPLACING Varicent and ServiceNow Join Forces to Power the Next Generation of Revenue Execution

ServiceNow and Varicent have partnered to integrate Varicent's Sales Planning and Incentive Compensation solutions into ServiceNow's Customer Workflows ecosystem. This collaboration aims to optimize sales operations by enabling seamless data flow between ServiceNow's CRM and Varicent's platform. The joint solution, available by Q4 2025, will automate sales territory modeling and align compensation plans with go-to-market strategies.

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Financial

ServiceNow to Announce Second Quarter 2025 Financial Results on July 23 - Business Wire

ServiceNow will announce its second quarter 2025 financial results on July 23. The company will provide details on its performance and business metrics for the quarter.

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Partnership

Ascendion Joins ServiceNow (NOW) to Accelerate AI-Driven Business Transformation

Ascendion has joined the ServiceNow Partner Program to deliver AI-driven business transformation solutions. This collaboration enables Ascendion to leverage ServiceNows Now Platform for workflow automation, generative AI, and digital process optimization. The partnership aims to accelerate enterprise adoption of AI-powered workflows and enhance operational efficiency for joint customers across industries.

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Partnership

ServiceNow and NVIDIA Fuel a New Class of Intelligent AI Agents Across the Enterprise - Business Wire

ServiceNow and NVIDIA announced a strategic collaboration to develop advanced AI agents for enterprise automation. The partnership leverages ServiceNows Now Platform and NVIDIAs AI technologies to deliver generative AI solutions that automate workflows, enhance productivity, and improve decision-making across business functions. This alliance aims to accelerate enterprise adoption of intelligent automation by combining ServiceNows workflow expertise with NVIDIAs AI infrastructure.

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ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

Social

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Financials

IPO