Service Level Management Overview
Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.
Use Cases
Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.
Business Priorities
Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.
Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data
Comprehensive Insights on Service Level Management Use Cases
What solutions does Service Level Management provide for Workflow Management?
What solutions does Service Level Management provide for Measuring Customer Satisfaction?
What solutions does Service Level Management provide for Knowledge Management?
How can Service Level Management optimize your Collaboration Workflow?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used Service Level Management for workflow management and social media analytics
Service Level Management Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Service Level Management
Top Failure Risks for Service Level Management
ServiceNow News
ServiceNow expands footprint in APAC , doubles down on AI
ServiceNow expands its APAC footprint, focuses on AI advancements. Learn more at servicenow.com.
ServiceNow Acquires Raytion to Enhance GenAI - powered Search and Knowledge Management Capabilities on the Now Platform
ServiceNow acquires Raytion to boost GenAI-powered search and knowledge management on servicenow.com.
ServiceNow to Make Strategic Growth Investment in Leading Telecommunications Services Partner Prodapt
ServiceNow to invest in telecommunications services partner Prodapt.
ServiceNow Profile
Company Name
ServiceNow
Company Website
https://www.servicenow.com/HQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
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