Service Level Management Overview
Service-level-management in ServiceNow® SLM documents and tracks service commitments between IT, providers, and customers. Comprehensive tracking ensures accountability and transparency.
Use Cases
Customers recommend Workflow Management, Social Media Analytics, Measuring Customer Satisfaction, as the business use cases that they have been most satisfied with while using Service Level Management.
Business Priorities
Manage Risk and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Service Level Management.
Service Level Management Use-Cases and Business Priorities: Customer Satisfaction Data
Comprehensive Insights on Service Level Management Use Cases
How does Service Level Management address your Workflow Management Challenges?
What makes Service Level Management ideal for Measuring Customer Satisfaction?
How can Service Level Management optimize your Knowledge Management Workflow?
What makes Service Level Management ideal for Collaboration?
9+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Service Level Management solved their business needs. Cuspera uses 191 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Insurance
|
Insurance |
CASE STUDY Swiss ReRead More |
|
Entertainment
|
Entertainment |
CASE STUDY Star EntertainmentRead More |
|
Government Administration
|
Government Administration |
CASE STUDY Digital Transformation AgencyRead More |
Peers used Service Level Management for workflow management and social media analytics
Service Level Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (22) |
| Analytics | Read Reviews (19) |
Software Failure Risk Guidance
?for Service Level Management
Top Failure Risks for Service Level Management
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ServiceNow Profile
Company Name
ServiceNow
Company Website
https://www.servicenow.com/HQ Location
2225 Lawson Lane, Santa Clara, CA 95054, US
Employees
5001-10000
Social
Financials
IPO
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