Sharpencx Contact Center Overview

Sharpencx-contact-center is revolutionizing omni-channel, agent experience, and customer service in contact centers. The platform prioritizes agents, enhancing overall efficiency and satisfaction.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sharpencx Contact Center.

Other use cases:

  • Contacts History
  • Call Recording
  • Coaching
  • Creating Contact List
  • Training & Onboarding
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Sharpencx Contact Center.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Sharpencx Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Sharpencx Contact Center works with different mediums / channels such as E-Mail, and Phone Calls,

Sharpencx Contact Center's features include Feedback Surveys, and Recording.

Comprehensive Insights on Sharpencx Contact Center Use Cases

What makes Sharpencx Contact Center ideal for Customer Feedback Management?

What benefits does Sharpencx Contact Center offer for Engagement Management?

How does Sharpencx Contact Center facilitate Workflow Management?

6+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well Sharpencx Contact Center solved their business needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Sharpencx Contact Center case study

AGIA
Insurance
Insurance
CASE STUDY AGIA

AGIA uses Sharpen to improve average handle times (AHT), reduce costs, and serve members faster.

Read More
lightning

Peers used Sharpencx Contact Center for customer feedback management and engagement management

Sharpencx Contact Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Analytics

3.84/5 ★

Read Reviews (7)
Custom Reports

3.80/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Analytics

3.84/5 ★

Read Reviews (7)
Custom Reports

3.80/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Sharpencx Contact Center

Top Failure Risks for Sharpencx Contact Center

Sharpen News

Sharpen Revolutionizes Contact Center Operations with Usable AIâ„¢ Platform

Sharpen revolutionizes contact center operations with its Usable AIâ„¢ platform, enhancing customer experience and operational efficiency. Visit sharpencx.com for more details.

27/06/2024 - source

Sharpen Feeds

AI in the Contact Center: Start with your Agent Experience

The post AI in the Contact Center: Start with your Agent Experience appeared first on Sharpen.

23/04/2024 - source

Mission Possible: Creating Contact Centers People Love

The post Mission Possible: Creating Contact Centers People Love appeared first on Sharpen.

08/01/2024 - source

Sharpen Profile

Company Name

Sharpen

Company Website

https://sharpencx.com/

Year Founded

2011

HQ Location

211 N. Pennsylvania Street, 4th Floor, Indianapolis, IN 46204

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE