Sharpencx Contact Center: Use-Cases, Insights and Reviews | 2025 Cuspera

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Sharpen: The Agent-First Contact Center Platform

Sharpencx Contact Center Overview

Sharpen's AI-powered cloud contact center software enhances customer interaction by merging self-service capabilities with agent experiences. It simplifies communication processes, allowing customer service teams to efficiently manage inquiries. The platform's AI tools empower agents to provide personalized support, improving customer satisfaction. Sharpen is utilized by various organizations, including Centricity and ProtectAll, showcasing its adaptability across industries. This software supports seamless transitions between automated responses and human interaction, ensuring a cohesive customer journey.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sharpencx Contact Center.

Other use cases:

Contacts History
Call Recording
Coaching
Creating Contact List
Training & Onboarding
Helpdesk Management

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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Sharpencx Contact Center.

Other priorities:

Acquire Customers

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Sharpencx Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data

Sharpencx Contact Center works with different mediums / channels such as E-Mail. and Phone Calls.

Sharpencx Contact Center's features include Feedback Surveys, and Recording. and Sharpencx Contact Center support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Sharpencx Contact Center analytics capabilities include Analytics, and Custom Reports.

Sharpencx-contact-center is revolutionizing omni-channel, agent experience, and customer service in contact centers. The platform prioritizes agents, enhancing overall efficiency and satisfaction.

Comprehensive Insights on Sharpencx Contact Center Use Cases

What benefits does Sharpencx Contact Center offer for Customer Feedback Management?

What makes Sharpencx Contact Center ideal for Engagement Management?

How does Sharpencx Contact Center facilitate Workflow Management?

6+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well Sharpencx Contact Center solved their business needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Manufacturing

CASE STUDY Radio Systems

Radio Systems, a global consumer goods company, partnered with Sharpen in 2020 to replace their legacy Aspect system with a cloud-based contact center solution. They needed to consolidate vendors and... improve reporting. Within 60 days of implementing Sharpen, they saw a 45-second improvement in handle times, a 14% increase in service levels, and a 9.4% boost in agent efficiency. The switch also saved them $342,000 in costs, including $117,500 in toll-free per-minute costs and $225,000 in hardware and licensing fees.

Insurance

CASE STUDY Centricity

Centricity improved customer satisfaction by 15% and reduced callbacks by 16% using Sharpen's platform. They replaced their old phone system with Sharpen's omnichannel support. Centricity's contact c...enter saw a 12% decrease in hold times. They focused on metrics like Active Contact Resolution to enhance agent performance.

Consumer Services

CASE STUDY ProtectAll

ProtectAll is a large warranty provider for furniture, appliances, and electronics. They used Sharpen's contact center software to improve customer service. With Sharpen, ProtectAll reduced their cal...l abandonment rate by 75%. They also improved their average speed of answer to 30 seconds or less. ProtectAll uses features like chat, SMS, and email to connect with customers.

Hospital & Health Care

CASE STUDY OLE Health

OLE Health improved agent performance with Sharpen's contact center software. They gained custom metrics and reports. The cloud platform allowed easy remote work. OLE Health replaced ShoreTel with Sh...arpen. They have 50+ agents and 260 business licenses.

Consumer Goods

CASE STUDY Radio Systems Corporation

Radio Systems Corporation saved $342K by using Sharpen to consolidate call center technology. They improved service levels by 13.6% and agent efficiency by 9.4%. The company moved to a cloud-based sy...stem, integrating with Salesforce, and saw a 22% increase in sales. They also reduced absenteeism to 0% on Saturdays.

Insurance

CASE STUDY Your Health Idaho

Your Health Idaho used Sharpen to improve their contact center. They added SMS capabilities for real-time responses. Sharpen's support was quick, resolving issues in 5-10 minutes. YHI built 15-20 das...hboards for daily use. The implementation was smooth and transparent.

Peers used Sharpencx Contact Center for customer feedback management and engagement management

Sharpencx Contact Center Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	3.84/5 ★ Read Reviews (7)
Custom Reports	3.80/5 ★ Read Reviews (5)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	3.84/5 ★ Read Reviews (7)
Custom Reports	3.80/5 ★ Read Reviews (5)

Software Failure Risk Guidance

for Sharpencx Contact Center

Top Failure Risks for Sharpencx Contact Center

Sharpen Technologies, Inc News

Product 22/01/2025

Reducing Agent Turnover with AI and Self-Service Integration

Integrating AI and self-service solutions can help reduce call center agent turnover by creating a supportive environment and improving efficiency. This approach addresses high hiring costs and inconsistent service due to employee churn.

27/06/2024

Sharpen Revolutionizes Contact Center Operations with Usable AI™ Platform

Sharpen revolutionizes contact center operations with its Usable AI™ platform, enhancing customer experience and operational efficiency. Visit sharpencx.com for more details.

23/04/2024

AI in the Contact Center: Start with your Agent Experience

The post AI in the Contact Center: Start with your Agent Experience appeared first on Sharpen.

08/01/2024

Mission Possible: Creating Contact Centers People Love

The post Mission Possible: Creating Contact Centers People Love appeared first on Sharpen.

Sharpen Technologies, Inc Profile

Company Name

Sharpen Technologies, Inc

Company Website

https://sharpencx.com/

Year Founded

2011

HQ Location

211 N. Pennsylvania Street, 4th Floor, Indianapolis, IN 46204

Employees

51-100

Social

Financials

PRIVATE