Sinch BSS platform Overview

Sinch-bss-platform offers diverse products for expanding service offerings and monetizing assets. Customer relationships are fostered through innovative solutions provided by Sinch for Telco.

Use Cases

Customers recommend Products & Pricelist Management, Engaging And Following Up, Channel Management, as the business use cases that they have been most satisfied with while using Sinch BSS platform.

Other use cases:

  • Touchpoint Management
  • Billing And Invoice Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Build Brand Awareness and Launch New Products are the most popular business priorities that customers and associates have achieved using Sinch BSS platform.

Other priorities:

See all business priorities See less business priorities

Sinch BSS platform Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch BSS platform works with different mediums / channels such as User Generated Content. Blogs. Mobile etc.

Comprehensive Insights on Sinch BSS platform Use Cases

What solutions does Sinch BSS platform provide for Products & Pricelist Management?

Case Studies

Consumer Goods

CASE STUDY EasyPark Group

Sinch helps EasyPark Group send important messages to users in over 20 countries. EasyPark Group needed to improve message delivery and security for their digital parking apps. They switched to Sinch... to handle SMS and RCS messaging at scale. Sinch provided a 97% delivery rate and sent 40% of messages via RCS in Germany. Millions of messages now reach users, making parking easier and safer.

Read more →
Automotive

CASE STUDY AAA

AAA wanted to improve member interactions through mobile messaging. They found that members were texting their 800-HELP number, but it wasn't set up for SMS. AAA worked with Sinch to enable 2-way SMS... with automatic responses. This change helped more customers and saved AAA $30,000. They also achieved an 8% conversion rate from SMS to roadside assistance.

Read more →
Retail

CASE STUDY Picard

Picard, a frozen food retailer, wanted to boost sales during the holiday season. They used Sinch's chatbot builder and Conversation API to create a personalized RCS experience. This led to a 42% incr...ease in customer engagement and a 10% increase in redirections. The click-through rate was three times higher. Picard's CRM manager, Alix Berthon, highlighted the benefits of RCS for secure and branded messaging.

Read more →
Financial Services

CASE STUDY FirstBank

FirstBank wanted to keep customers engaged and informed. They used Sinch's SMS messaging to send personalized notifications. Over 60% of customers opted-in to receive messages. FirstBank sends 3.5 mi...llion alerts each month. They have worked with Sinch for over 13 years.

Read more →
Automotive

CASE STUDY AAA

Sinch SMS and toll-free numbers helped AAA improve member experience. AAA members wanted to use mobile messaging for roadside help. Many texts to AAA's 800-HELP number were lost because it did not su...pport SMS. Sinch enabled 2-way SMS with automatic replies. AAA now helps more customers and saves money. They saw an 8% conversion rate from SMS to roadside assistance and saved $30,000.

Read more →

CASE STUDY Moet Ik Naar De Dokter (MINDD)

Sinch's Chatlayer Voice API helped MINDD build an AI-enabled voice chatbot for patient triage. MINDD wanted to route urgent medical calls to human agents faster. They used Sinch’s AI chatbot builder ...and voice technology to sort calls by urgency. This led to more calls being answered and a safer patient experience. The solution reduced wait times and improved call handling for Dutch medical practices.

Read more →

Sinch BSS platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)

Software Failure Risk Guidance

?

for Sinch BSS platform

Top Failure Risks for Sinch BSS platform

Sinch AB News

Executive

Sinch appoints Angus Mansfield to lead APAC channel sales growth - ChannelLife Australia

Sinch has named Angus Mansfield as vice president of channel sales for Asia-Pacific. Mansfield will drive Sinchs channel sales and partnership strategy in the region, managing relationships with carriers, resellers, system integrators, and other partners. His experience includes leadership roles at monday.com and XCentral. This move supports Sinchs focus on expanding customer communications solutions in APAC.

Read more →
Awards

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch has been named a Tier 1 vendor for RCS messaging in the 2024 ROCCO Market Impact Report. The ranking is based on feedback from 92 mobile operators across 64 countries, evaluating vendors on reliability, technical innovation, customer support, and service quality. This recognition highlights Sinchs leadership in enabling advanced RCS messaging solutions for global mobile operators.

Read more →
Awards

Sinch Recognized as a Leading RCS Vendor in ROCCO's 2024 Market Impact Report

Sinch has been recognized as a leading Rich Communication Services (RCS) vendor in ROCCO's 2024 Market Impact Report. This recognition highlights Sinch's strong position in the global RCS messaging ecosystem, reflecting its innovation and influence in business messaging solutions.

Read more →
Partnership

Sinch, Authvia Launch Payment-Enabled Messaging for North America

Sinch and Authvia have partnered to launch payment-enabled messaging services in North America. The integration leverages Authvias TXT2PAY technology, allowing businesses to request and process payments directly within SMS, WhatsApp, and RCS conversations. This collaboration streamlines conversational commerce, enhances customer engagement, and ensures compliance with PCI Level 1 and SOC 2 security standards.

Read more →

Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

IPO