Skyvera: Reviews, Testimonials and Expert Opinions
(427)Maintains legacy, on-premise software, while reimagining its cloud-native future
Top 7 Skyvera Alternatives : 2025
Genesys Cloud
Genesys
Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.
Bright Pattern
Contact Center Software | Cloud-Based
Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI. It ensures consistency and quality on all interactions through built-in, AI-supported, ...
Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.
UJET
Take your customer support into the digital age
UJET is revolutionizing customer experience through its innovative cloud contact center platform. The platform offers advanced solutions for seamless customer interactions.
Verint Speech Analytics
Speech Analytics | Voice of the Customer (VoC) | Verint
Verint Speech Analytics is a Contact Center Software that enables to transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. It helps to lower costs and improve CX. ...
Verint Speech Analytics automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. It enhances contact center performance with insights to reduce agent handle time and repeat calls, discover customer insights regarding satisfaction, business issues, competitive intelligence and marketing campaigns, reduce churn, predicting at-risk customers, improve quality monitoring, and provide targeted coaching to agents by analyzing their relative performance.
NICE CXone
Complete CXi Platform for every journey
NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences. ...
NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.
Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.
CallJourney
AI Powered Conversation Analytics Solution
CallJourney is a Conversation Analytics Platform that helps to unlock every conversation and add the true voice of the customer into the enterprise data mix. It helps to improve customer service, drive compliance, and increase sales and marketing efforts. ...
CallJourney helps to harness the power of voice data and helps the organizations find answers to some of the biggest challenges by delivering insights that directly impact the customer experience, business performance, risk management, and compliance. It allows to translate every single conversation into clarity and understanding. It’s EVS API integrates with multiple applications and transfers the data smoothly and easily and streams the voice data output straight to the platform.
Its features include the highest accuracy, flexible plans, data pipeline, data redaction, secure and compliant, PCI data scrubbing, intuitive data visualization, and many more.
Metaphor Contact Center
Metaphor Contact Center - The Secure Omni-Channel Contact ..
Metaphor-contact-center solutions by USAN enhance CX maturity through innovative cloud-based services. Advanced technology and strategic insights drive customer experience excellence.
