Support.com Cloud Overview
Here’s the scoop on Support.com Cloud! We've gathered over 62 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Support.com Cloud, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Support.com Cloud is right for your needs? Our Cuspera AI engine can evaluate how Support.com Cloud fits your specific business needs, industry, and context. Get your personalized assessment report today.
Support.com Cloud supports business activities such as:
- Sales Call Management
- Sending & Publishing Communications
- Engagement Management
- Measuring Customer Satisfaction
- Lifetime Value Management
Support.com Cloud can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use Phone Calls Chat E-Mail etc. for these needs.
Support.com Cloud Computer Software Vertical is its biggest customer base.
Reviews
"...It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way...." Peer review by Noah R, Marketing Analyst
Support.com Cloud Reviews
11 buyers and buying teams have used Cuspera to assess how well Support.com Cloud solved their Help Desk needs. Cuspera uses 62 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers is the most popular business priority peers achieved using Support.com Cloud.
Use Cases
Peers recommend Sales Call Management , Sending & Publishing Communications , Engagement Management , as the business use cases that they have been most satisfied while using Support.com Cloud.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Sales Call Management with Phone Calls, Chat and E-Mail |
3.72/5 ★ |
"...Through Workbench agents can communicate with each other and with management via calls, chats or email...." Proprietary, secure cloud-based agent platform & management tools |
| Sending & Publishing Communications with E-Mail |
3.49/5 ★ |
"...Send us an email at: sales@support.com...." Proprietary, secure cloud-based agent platform & management tools |
| Engagement Management |
3.42/5 ★ |
"...It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way...." Peer review by Noah R, Marketing Analyst |
| PEER EXPERIENCES | |
|---|---|
| Sales Call Management with Phone Calls, Chat and E-Mail |
3.72/5 ★ |
"...Through Workbench agents can communicate with each other and with management via calls, chats or email...." Proprietary, secure cloud-based agent platform & management tools |
|
| Sending & Publishing Communications with E-Mail |
3.49/5 ★ |
"...Send us an email at: sales@support.com...." Proprietary, secure cloud-based agent platform & management tools |
|
| Engagement Management |
3.42/5 ★ |
"...It allows me to interact with my customers and help them find solutions to their problems in a very cost effective way...." Peer review by Noah R, Marketing Analyst |
|
Popular Business Setting
for Support.com Cloud
Top Industries
- Computer Software
Popular in
IT and Other Capabilities
for Support.com Cloud
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (1) |
Software Failure Risk Guidance
?for Support.com Cloud
Top Failure Risks for Support.com Cloud
Vendor Profile Details
Company Name
Support.com
Company Website
https://corporate.support.com/HQ Location
1200 Crossman Avenue, Sunnyvale, California 94089, US
Employees
251-500
Social
Financials
IPO
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