Trillian Overview

Trillian is a decentralized and federated instant messaging platform for private and group communication. It enables file sharing and activity monitoring within a company.

Use Cases

Customers recommend Collaboration, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Trillian.

Other use cases:

  • Advertisement
  • Engagement Management
  • Groups Management
  • Conference Call Management
  • Contact List Management
  • Workflow Management
  • Monitoring Social Media
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Trillian.

Trillian Use-Cases and Business Priorities: Customer Satisfaction Data

Trillian works with different mediums / channels such as Chat. Social Media. Phone Calls etc.

Trillian's features include Alerts: Popups & Notifications, Personalization, and Capture Screen. and Trillian support capabilities include Phone Support, Chat Support, Email Support, etc. also Trillian analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I was able to use my landline to send text messages...." Peer review by Michel L., Owner, Construction

Popular Business Setting

for Trillian

Top Industries

  • Computer Software
  • Information Technology and Services
  • Accounting

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Trillian is popular in Computer Software, Information Technology And Services, and Accounting and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Trillian Use Cases

What makes Trillian ideal for Collaboration?

What makes Trillian ideal for Communication Management?

What solutions does Trillian provide for Helpdesk Management?

How can Trillian optimize your Engagement Management Workflow?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Trillian solved their business needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

lightning

Peers used Trillian for collaboration and communication management

Trillian Competitors

Trillian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)
Analytics

2.10/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)
Analytics

2.10/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Trillian

Overall Risk Meter

Low Medium High

Top Failure Risks for Trillian

Trillian Profile

Company Name

Trillian

Company Website

https://trillian.im/

HQ Location