Trillian Overview

Trillian makes instant messaging a breeze for businesses and healthcare professionals. It's not just about sending messages; it's about doing so securely and in compliance with HIPAA standards. Whether you're sharing files or coordinating with your team, Trillian ensures your communication is safe and efficient. Perfect for industries where privacy is paramount, Trillian supports seamless interaction without compromising on security.

Use Cases

Customers recommend Collaboration, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Trillian.

Other use cases:

  • Advertisement
  • Engagement Management
  • Groups Management
  • Conference Call Management
  • Contact List Management
  • Workflow Management
  • Monitoring Social Media
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Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Trillian.

Other priorities:

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Trillian Use-Cases and Business Priorities: Customer Satisfaction Data

Trillian works with different mediums / channels such as Chat. Social Media. Phone Calls etc.

Trillian's features include Alerts: Popups & Notifications, Personalization, and Capture Screen. and Trillian support capabilities include Phone Support, Chat Support, Email Support, etc. also Trillian analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We frequently have to collaborate on projects that include file transfers, and so far Trillian has done very well there...." Peer review by Rebekah W, QA Tester, Computer Software

Trillian is a decentralized and federated instant messaging platform for private and group communication. It enables file sharing and activity monitoring within a company.

Popular Business Setting

for Trillian

Top Industries

  • Computer Software
  • Information Technology and Services
  • Accounting

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Trillian is popular in Computer Software, Information Technology And Services, and Accounting and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Trillian Use Cases

What benefits does Trillian offer for Collaboration?

How can Trillian optimize your Communication Management Workflow?

How can Trillian enhance your Helpdesk Management process?

How can Trillian optimize your Engagement Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Trillian solved their business needs. Cuspera uses 320 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

CASE STUDY ProtoCall Services, Inc.

ProtoCall Services, Inc. needed a new messaging tool after Google Talk was shut down. They wanted a secure and reliable way for their call centers to stay in touch. They chose Trillian's cloud soluti...on for instant messaging. Staff use group chats to help callers quickly and share updates. Trillian also helps employees relax and connect with each other. The tool makes it easy to see who is available to take calls.

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Information Technology and Services

CASE STUDY SOR Technology

SOR Technology needed a better way for their teams to communicate. Their old XMPP server was hard to use and did not work well for mobile employees. They switched to Trillian Server for on-premises m...essaging. Trillian made it easy for everyone to chat on desktop, mobile, and web. The company now uses group chats, a chatbot, and has better control over chat history. Employees found Trillian much easier to use and it helped the company work better together.

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Consumer Goods

CASE STUDY New Pig

New Pig wanted to improve their customer support and internal communication. They had problems with long hold times and poor team communication. They chose Trillian's cloud-based instant messaging se...rvice. Trillian helped them remove hold times and improve customer interactions. Employees now share information quickly and stay connected. The company saw a big improvement in customer experience.

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Hospital & Health Care

CASE STUDY Dartmouth-Hitchcock

Dartmouth-Hitchcock needed a secure messaging solution that met HIPAA rules. They tried other options but found them too costly or lacking in security. They chose Trillian Server for on-premises, sec...ure messaging. Employees can now message each other easily, even in call centers. The system supports group chats, chatbots, and works with their internal tools. Costs are predictable and the solution meets strict healthcare needs.

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lightning

Peers used Trillian for collaboration and communication management

Trillian Competitors

Trillian Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)
Analytics

2.10/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.52/5 ★

Read Reviews (7)
Analytics

2.10/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Trillian

Overall Risk Meter

Low Medium High

Top Failure Risks for Trillian

Cerulean Studios Profile

Company Name

Cerulean Studios

Company Website

https://trillian.im/

HQ Location