Uplight Overview

Uplight is the market-leading platform for customer engagement, enrollment, and load flexibility for energy providers. It optimizes energy management and enhances customer experience.

Use Cases

Customers recommend Engagement Management, Measuring Customer Satisfaction, Identify Target Customers, as the business use cases that they have been most satisfied with while using Uplight.

Other use cases:

  • Rating And Review Management
  • Measuring Net Promoter Score
  • Campaign Management
  • Helpdesk Management
  • Segmentation And Targeting
  • Forecasting
  • Competitive Intelligence
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Uplight.

Other priorities:

  • Establish Thought Leadership
  • Launch New Products
  • Increase Sales & Revenue
  • Improve Stakeholder Relations
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
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Uplight Use-Cases and Business Priorities: Customer Satisfaction Data

Uplight works with different mediums / channels such as Promotions.

Uplight's features include Personalization. and Uplight support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Uplight analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The customer engagement is better...." Peer review by PSEG Long Island, Program Manager, PSEG Long Island

Peer review evidence (same sources as the product rating summary)

"...Dedicated solely to serving our utility partners, Uplight brings together the industry s most effective residential and business solutions for customer engagement, DSM, personalization and energy management in one unified system...." Unify Residential & Commercial Customer Energy Experience
"...increase in CSAT related to bill understanding among non-residential customers at Electric Ireland...." Solutions
"...Using all available customer data, Uplight helps utilities target customers with personalized proactive offers or embedded messaging in other channels, such as home energy reports or a MyAccount portal. ..." Marketplace

Uplight Customer wins, Customer success stories, Case studies

How can Uplight enhance your Engagement Management process?

What solutions does Uplight provide for Measuring Customer Satisfaction?

What solutions does Uplight provide for Identify Target Customers?

What benefits does Uplight offer for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Uplight solved their business needs. Cuspera uses 520 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Frequently Asked Questions(FAQ)

for Uplight

What is Uplight used for?

Uplight is mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Measuring Customer Satisfaction and Identify Target Customers .

Where is Uplight located?

Uplight is headquartered at Boulder, CO 80301, US.
lightning

Peers used Uplight for engagement management and measuring customer satisfaction

Uplight Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.65/5 ★

Read Reviews (72)
Analytics

4.31/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

4.65/5 ★

Read Reviews (72)
Analytics

4.31/5 ★

Read Reviews (36)

Software Failure Risk Guidance

?

for Uplight

Overall Risk Meter

Low Medium High

Top Failure Risks for Uplight

Uplight, Inc. News

Awards

Uplights Predictive Capacity Dispatch is Recognized as an E+E Leader Top Product!

Uplight's Predictive Capacity Dispatch (PCD) solution has been honored as a Top Product in the Software and Cloud category at the 2026 E+E Leader Awards. PCD enhances thermostat demand response programs by transforming them into reliable capacity resources through AI-driven forecasting and dispatch optimization. The solution has achieved significant results, including a 148% reduction in performance variation and $1.4 million in monthly capacity value during a pilot with a Western municipal utility.

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M&A

Octopus Energy Takes Majority Stake in Uplight to Accelerate Cust

Octopus Energy Group has acquired a majority stake in Uplight, a clean energy technology company, to enhance grid reliability and affordability through customer-driven solutions. The strategic investment supports Uplight's Demand Stack strategy, focusing on demand-side flexibility and customer-centric grid operations. Schneider Electric remains a significant minority partner. The collaboration aims to improve energy affordability and grid flexibility, leveraging Uplight's platform and Octopus Energy's expertise.

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M&A

Octopus Energy Acquires Majority Stake in Uplight to Modernize U.S ...

Octopus Energy Group is acquiring a majority stake in Uplight, a provider of customer engagement and flexibility management solutions, with Schneider Electric retaining a minority stake. This acquisition aims to modernize U.S. grid flexibility, leveraging Uplight's solutions to enhance grid operations amidst rising electricity demand. The deal awaits regulatory approval and is expected to close later this year.

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Executive

Uplight Announces Leadership Transition Following Strategic Investment ...

Uplight announced a leadership transition following strategic investments from Octopus Energy Group and Schneider Electric. CEO Luis DAcosta will step down, with Hannah Bascom appointed as General Manager. A member of Octopus Energy's team will become CEO after the investment closes. Estelle Monod is appointed Executive Chair. These changes aim to drive Uplight's growth and innovation in grid reliability.

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Uplight, Inc. Profile

Company Name

Uplight, Inc.

Company Website

https://uplight.com/

HQ Location

Boulder, CO 80301, US

Employees

201-500

Social

Linkedin

Financials

PRIVATE