Upstream Works Overview
Upstream Works offers omnichannel contact center solutions designed to enhance agent and customer experiences. Enterprise-ready and agent-first desktop tools are provided.
Use Cases
Customers recommend Engagement Management, Social Media Analytics, Contact List Management, as the business use cases that they have been most satisfied with while using Upstream Works.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Upstream Works.
Upstream Works Use-Cases and Business Priorities: Customer Satisfaction Data
Upstream Works works with different mediums / channels such as Omnichannel.
Upstream Works's features include Personalization. and Upstream Works support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Upstream Works analytics capabilities include Custom Reports, and Analytics.
Comprehensive Insights on Upstream Works Use Cases
How does Upstream Works address your Engagement Management Challenges?
What Are the key features of Upstream Works for Contact List Management?
Upstream Works Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for Upstream Works
Top Failure Risks for Upstream Works
Upstream Works Software Ltd. News
Bucher + Suter and Upstream Works Announce Partnership
Upstream Works and Bucher + Suter announce a new partnership to enhance customer experience solutions.
Bucher + Suter and Upstream Works Announce Partnership to Expand Omnichannel Options for Bucher + Suter Private Cloud Contact Center Customers - Via Ritzau
Bucher + Suter and Upstream Works have formed a partnership to enhance omnichannel options for Bucher + Suter's private cloud contact center customers.
Upstream Works Software Ltd. Feeds
AI & Omnichannel for Contact Center Success
Check out our blog for two compelling examples of how AI is revolutionizing omnichannel capabilities in enterprise contact centers.
The post AI & Omnichannel for Contact Center Success appeared first on Upstream Works.
Agents and AI: A Winning Combo in Contact Centers
Human agents receive the support to make their jobs more manageable, reducing contact center churn while improving customer engagements. In recent years, contact centers charged with managing customer experience (CX) have undergone a transformation. Specifically, customer service agents, with calm voices and readiness to assist, are getting a boost from artificial intelligence (AI). When done right, contact centers deploy AI to augment agent capabilities and automate and streamline workloads. However, as the world experiences an increase in natural disasters, insurance claims are on the rise at a time when agents are reaching a breaking point.
The post Agents and AI: A Winning Combo in Contact Centers appeared first on Upstream Works.
Upstream Works Software Ltd. Profile
Company Name
Upstream Works Software Ltd.
Company Website
https://www.upstreamworks.com/HQ Location
7777 Weston Rd, 1000, Woodbridge , Ontario L4L0G9, CA
Employees
11-50
Social
Financials
PRIVATE
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What Are the key features of Upstream Works for Social Media Analytics?