Whatfix Digital Adoption Platform (DAP)

Whatfix helped Smartbox Group improve its partner management portal. Partners had trouble logging in and using the portal, leading to high error rates and support tickets. Smartbox used Whatfix to ad...d in-app guidance and self-help support. This reduced login errors by 20% and cut partner support tickets by 15%. Over 30,000 weekly logins are now supported with in-app guidance. 75% of partners find what they need using the self-help search.
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Whatfix helped Renewable Energy Group, Inc. cut time-to-proficiency on Salesforce CRM and JD Edwards ERP by 50%. Employees now learn faster with in-app guidance and step-by-step instructions. Support... queries dropped by 83%, freeing up IT resources. Accounting errors decreased as training became standardized. New hires reach proficiency in three months instead of six. REG uses Whatfix analytics to track adoption and improve user experience.
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Whatfix helped Old Mutual boost advisor adoption of its internal advisor applications. Advisors used in-app guidance, pop-ups, and self-help to get answers fast. Old Mutual cut monthly IT support cal...ls by 33%. 88% of self-help searches gave advisors the help they needed. 73% of advisors engaged with Whatfix content. Advisors now work more efficiently and focus on customer needs. Training is now scalable and easier for new advisors.
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