Whatfix Digital Adoption Platform (DAP)

Whatfix helped OMRON improve SAP Concur adoption with in-app tutorials and contextual user support. OMRON used Whatfix to guide employees through expense processes and create a help library. This reduced expense report rejections by 25% and cut improperly submitted reports and claim rejections by 7...%. Employees solved more issues on their own, freeing up IT resources. OMRON gained better process insights and improved ROI from SAP Concur.

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Whatfix helped Takealot onboard new sellers and boost advanced feature adoption with in-app guidance. Sellers used interactive tutorials to set up profiles and make their first sale. Whatfix enabled self-guided support, reducing help desk overload. Takealot saved $224,000, deflected 132,000 support... tickets, and cut onboarding time by 83%. Sellers learned advanced techniques and used new features more easily.

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Whatfix helped Syndigo (formerly Riversand) improve onboarding and user adoption for its Master Data Management (MDM) and Product Information Management (PIM) products. Riversand used Whatfix’s in-app guidance, Flows, and Self Help features to centralize training and support for diverse, global use...rs. Over 18,000 users were onboarded with Whatfix, achieving an 89% engagement rate on in-app communications. Riversand saw a 200% increase in customer webinar attendance from in-app Pop-Ups. The solution reduced time spent switching between resources and improved customer experience.

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