XEBO.ai: Use-Cases, Insights and Reviews | 2025 Cuspera

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AI Powered Experience Management Solution

XEBO.ai Overview

XEBO.ai delivers AI-powered solutions for enhancing customer and employee experiences through advanced experience management. Businesses gain actionable insights from feedback, leveraging the platform's capabilities in survey creation and data analysis. XEBO.ai supports over 1 billion data points, ensuring comprehensive feedback collection and analysis. The platform's integration with local data servers and on-premise setups addresses data security concerns, while 24/7 support enhances user satisfaction. XEBO.ai's user-friendly interface simplifies survey design and deployment, enabling companies to gather and analyze feedback efficiently. This tool is particularly beneficial for sectors like telecom, transportation, and banking, where understanding customer and employee experiences is critical.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using XEBO.ai.

Other use cases:

Market Research

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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using XEBO.ai.

Other priorities:

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XEBO.ai Use-Cases and Business Priorities: Customer Satisfaction Data

XEBO.ai works with different mediums / channels such as E-Mail. Text SMS. Website etc.

XEBO.ai's features include Feedback Surveys. and XEBO.ai support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also XEBO.ai analytics capabilities include Analytics, and Custom Reports.

Survey2Connect and XEBO.ai offer AI-powered experience management solutions. They provide top-tier customer experience, employee experience, and digital research services.

Comprehensive Insights on XEBO.ai Use Cases

How can XEBO.ai optimize your Engagement Management Workflow?

Case Studies

Insurance

CASE STUDY Bupa Arabia

Bupa Arabia used XEBO.ai's Enterprise Feedback Management system to improve customer experience. They replaced old phone and paper surveys with automated, personalized feedback within 24 hours. The n...ew system let them reach dissatisfied customers in 48 hours and track customer experience across many channels. In 2019, they reached 1 million customers and collected over 250,000 surveys. Bupa Arabia saw an 18% increase in Net Promoter Score from 2017 to 2019 and improved internal operations with open-ended feedback.

Banking

CASE STUDY Gulf African Bank (GAB)

XEBO.ai helped Gulf African Bank (GAB) improve customer feedback collection and engagement. GAB replaced manual processes with XEBO.ai’s real-time digital solution. This change made issue resolution ...faster and improved customer satisfaction. GAB now gets deeper insights into service quality. Automation and data-driven decisions help GAB deliver better banking experiences.

Government Administration

CASE STUDY Zakat, Tax and Customs Authority (ZATCA)

Survey2Connect helped ZATCA set up a centralized Voice of Customer platform. ZATCA integrated all feedback channels, including web, SMS, social media, and in-person, into one system. The solution ena...bled real-time dashboards, omnichannel feedback, and closed loop ticketing. ZATCA reduced turnaround time to reach dissatisfied customers by 25%. They expect to send up to 2 million surveys by the end of 2020 and have already collected about 100,000 responses. Operational costs dropped significantly.

Entertainment

CASE STUDY MDLBEAST

XEBO.ai helped MDLBEAST improve their event experiences. XEBO.ai ran brand health trackers in many regions. They measured both rational and emotional brand factors. XEBO.ai gave MDLBEAST benchmarks a...gainst competitors. They also did post-event CX surveys for big events like Soundstorm and XP Music Conference. This gave MDLBEAST insights into attendee satisfaction and brand health.

Banking

CASE STUDY SAB (Saudi Awwal Bank)

XEBO.ai helped SAB (Saudi Awwal Bank) improve customer experience. SAB used XEBO.ai's AI-powered platform to analyze customer feedback. The bank personalized service interactions using the platform. ...This led to higher satisfaction at every customer touchpoint. The case shows how XEBO.ai supports banks in creating seamless, customer-focused journeys.

CASE STUDY KKT MENA

XEBO.ai helped KKT MENA, a leading orthopedic spine center, use feedback data to improve patient care. KKT MENA focused on analyzing performance and finding areas to grow. They made it easier to solv...e issues and improved communication. The center used data to drive targeted improvements. This set a new standard for patient-centered care.

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FEATURE	RATINGS AND REVIEWS
AI Powered	3.75/5 ★ Read Reviews (4)
Analytics	3.97/5 ★ Read Reviews (10)
Custom Reports	3.56/5 ★ Read Reviews (6)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.75/5 ★ Read Reviews (4)
Analytics	3.97/5 ★ Read Reviews (10)
Custom Reports	3.56/5 ★ Read Reviews (6)

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XEBO.ai Profile

Company Name

XEBO.ai

Company Website

https://www.xebo.ai/

HQ Location

Gurgaon, Delhi NCR

Employees

Social