Xsellco eDesk Overview

xSellco-edesk unifies customer support emails and tickets with relevant order data in a user-friendly mailbox. Setup is quick and takes only minutes.

This is a summary of the comprehensive capabilities and benefits of Xsellco eDesk based on over 61 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Xsellco eDesk is right for your needs? Our Cuspera AI engine can evaluate how Xsellco eDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.

Xsellco eDesk supports business activities such as:

  • Helpdesk Management
  • Engagement Management
  • Contract Management
  • Digital Signature
  • Products & Pricelist Management

Xsellco eDesk can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use Website and Social Media for these needs. As a solution, Xsellco eDesk's capabilities include Ticketing.

Xsellco eDesk was founded in 2012.

Xsellco eDesk Reviews

11 buyers and buying teams have used Cuspera to assess how well Xsellco eDesk solved their business needs. Cuspera uses 61 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using Xsellco eDesk.

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Contract Management , as the business use cases that they have been most satisfied while using Xsellco eDesk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

3.84/5 ★

Read Reviews (3)

"...xSellco eDesk xSellco eDesk is another option for connecting up your channels into one customer support management system...." 34 Essential Ecommerce Tools to Accelerate Growth in 2019
Engagement Management with Website and Social Media

3.87/5 ★

Read Reviews (2)

"...eDesk gathers customer interactions from your website, all your marketplaces and social channels into one place...." eCommerce Customer Service Software
Contract Management

3.42/5 ★

Read Reviews (1)

"...Keeping up with strict marketplace Service Level Agreements (SLA) is supremely important...." eCommerce Customer Service Software
PEER EXPERIENCES
Helpdesk Management

3.84/5 ★

Read Reviews (3)

"...xSellco eDesk xSellco eDesk is another option for connecting up your channels into one customer support management system...." 34 Essential Ecommerce Tools to Accelerate Growth in 2019
Engagement Management with Website and Social Media

3.87/5 ★

Read Reviews (2)

"...eDesk gathers customer interactions from your website, all your marketplaces and social channels into one place...." eCommerce Customer Service Software
Contract Management

3.42/5 ★

Read Reviews (1)

"...Keeping up with strict marketplace Service Level Agreements (SLA) is supremely important...." eCommerce Customer Service Software

Case Studies

COMPANY CASE STUDIES
Xsellco eDesk case study
CASE STUDY Bigjigs Toys

Bigjigs Toys used xSellco to manage their growing online business. They faced challenges with poor product listings and inconsistent brand representation on marketplaces. xSellco helped them control and update product data, images, and listings across all channels. This improved brand accuracy and ...allowed them to launch new products faster. Bigjigs Toys now sells 1800 products in 40 countries and maintains quality listings online.

Read More
Xsellco eDesk case study
CASE STUDY P&N Homewares

P&N Homewares used xSellco to grow their online furniture business. They started by selling ottomans and saw strong demand. Selling on Amazon and eBay helped them reach more customers in the UK and Europe. They expanded their warehouse from 5,000 to 26,000 square feet. Good customer service and com...petitive delivery prices helped them stand out. They plan to expand to the US and invest in their website for more growth.

Read More

Based on peer insights

Cuspera recommends Xsellco eDesk for

Use Cases Helpdesk Management , Engagement Management , Contract Management
Medium Website, Social Media
Features Ticketing
Business Priority Acquire Customers

Peer and Expert Opinion on Features

for Xsellco eDesk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

3.67/5 ★

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Ticketing

3.67/5 ★

Read Reviews (8)

IT and Other Capabilities

for Xsellco eDesk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.57/5 ★

Read Reviews (3)
Data Export

3.41/5 ★

Read Reviews (3)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.57/5 ★

Read Reviews (3)
Data Export

3.41/5 ★

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.84/5 ★

Read Reviews (14)
Email Support

3.40/5 ★

Read Reviews (3)
Chat Support

3.28/5 ★

Read Reviews (2)
Phone Support

3.28/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.84/5 ★

Read Reviews (14)
Email Support

3.40/5 ★

Read Reviews (3)
Chat Support

3.28/5 ★

Read Reviews (2)
Phone Support

3.28/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.84/5 ★

Read Reviews (6)
Analytics

3.71/5 ★

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.84/5 ★

Read Reviews (6)
Analytics

3.71/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Xsellco eDesk

Top Failure Risks for Xsellco eDesk

Vendor Profile Details

Company Name

eDesk

Company Website

https://www.xsellco.com/

Year Founded

2012

HQ Location

15-17 Percy Place, Dublin, Dublin D04 V250, ie

Employees

51-100

Social

Financials

PRIVATE