Yelp Guest Manager: Use-Cases, Insights and Reviews | 2026 Cuspera

Ken-Mar Rescue helps rescue, rehab, and rehome small dogs in the LA area. They wanted to build trust and get more leads. They used Yelp to get more referrals and to show they are a reliable group. Ye...lp gave them tools to see how many people visit their page and website. This helped them know where to focus their work. Using Yelp saved them time and helped them find more homes for dogs.
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Shabuya is a Japanese hot pot restaurant with locations in California and Hawaii. They faced rising competition and wanted to improve their market position. They used Yelp Guest Manager to make their... service better and increase efficiency. After using Yelp Guest Manager, they doubled their ROI and saw a 22% increase in sales in the first month. 65% of their guests now use Yelp’s online waitlist and Kiosk. Integration with Google helped boost their visibility and guest covers by 70%.
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Taste of Texas is a busy steakhouse in Houston. They used to manage reservations with pen and paper. This limited how many guests they could serve. After switching to Yelp Guest Manager, they saw a 4...0% increase in guest count. Now, 70-80% of their reservations come through Yelp. The system is easy to use and saves staff time. More guests return because they can join the waitlist from home.
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Rock N Block Turf N Hardscapes wanted to stand out in a crowded landscaping market. They used Yelp Ads and the Upgrade Package to reach more customers. With Yelp, they saw a 92% increase in leads com...pared to organic traffic. They received over 2,800 quote requests each year from Yelp users. The business now secures $2 million in annual revenue from Yelp customers. Their customer conversion rate is 30%.
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Fuse Service wanted more high-quality leads and a strong reputation. They used Yelp Ads to reach more people and get better leads. Yelp brought them about 70% of their customers and $20M in yearly re...venue. They get over 13,000 quote requests each year from Yelp Ads. Their close rate for Yelp leads is 75%. Yelp helped them grow to over 190 staff and become a top service provider in their area.
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5 Star HVAC Contractors struggled to grow as a small business. The owner, Jose Vargas, worked long hours and had little time for marketing. He started using Yelp Ads to get more leads. This helped hi...m hire more staff and open a second location. With Yelp, the business saw 30% year-over-year growth, a 444% increase in monthly leads, $645 in revenue per call, and a 45% conversion rate.
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