Zoho Discussions Overview

Zoho Desk is an online customer service help desk software designed to create happier customers and empowered agents. A 15-day free trial is offered.

This is a summary of the comprehensive capabilities and benefits of Zoho Discussions based on over 27 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Do you need to check if Zoho Discussions is right for your needs? Our Cuspera AI engine can evaluate how Zoho Discussions fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoho Discussions supports business activities such as:

  • Engagement Management
  • Customer Feedback Management

Zoho Discussions can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use User Generated Content Blogs and Support Groups for these needs.

Zoho Discussions was founded in 1996.

Reviews

"...Experience higher customer satisfaction with Zoho Discussions...." Peer review from Zoho Forms

Zoho Discussions Reviews

11 buyers and buying teams have used Cuspera to assess how well Zoho Discussions solved their business needs. Cuspera uses 27 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using Zoho Discussions.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Zoho Discussions.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

3.88/5 ★

Read Reviews (2)

"...With Zoho Discussions, customer and employee engagement becomes a snap...."
engaging and following up

3.42/5 ★

Read Reviews (1)

"...With Zoho Discussions, customer and employee engagement becomes a snap...."
Customer Feedback Management

3.80/5 ★

Read Reviews (2)

"...Experience higher customer satisfaction with Zoho Discussions...."
measuring customer satisfaction

3.42/5 ★

Read Reviews (1)

"...Experience higher customer satisfaction with Zoho Discussions...."
PEER EXPERIENCES
Engagement Management

3.88/5 ★

Read Reviews (2)

"...With Zoho Discussions, customer and employee engagement becomes a snap...." Peer review from Zoho Forms
engaging and following up

3.88/5 ★

Read Reviews (1)

Customer Feedback Management

3.80/5 ★

Read Reviews (2)

"...Experience higher customer satisfaction with Zoho Discussions...." Peer review from Zoho Forms
measuring customer satisfaction

3.80/5 ★

Read Reviews (1)

Case Studies

COMPANY CASE STUDIES
Zoho Discussions case study

Tech Mahindra
CASE STUDY Tech Mahindra

Zoho Assist helped Tech Mahindra boost productivity by 20%. The device engineering team needed secure, remote access to global lab systems without installing software. Zoho Assist provided browser-based remote access and strong security. Engineers could work remotely, collaborate in real time, and ...transfer files instantly. The tool supported multi-monitor setups and unattended access, making daily work faster and more efficient.

Read More
Zoho Discussions case study

Valmiki Group
CASE STUDY Valmiki Group

Zoho Contracts helped Valmiki Group centralize contract storage and automate renewals. The team managed nearly 80 contracts monthly and struggled with scattered documents and missed renewals. Zoho Contracts provided a central repository, automated reminders, and easy search features. The solution i...mproved access, sped up processes, and reduced missed renewals. Real-time collaboration and digital signatures made contract management easier for staff and counselors.

Read More
Zoho Discussions case study

Agappe Diagnostics
CASE STUDY Agappe Diagnostics

Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all customer info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% incre...ase in productivity and higher operational efficiency.

Read More

Based on peer insights

Cuspera recommends Zoho Discussions for

Use Cases Engagement Management , Customer Feedback Management
Medium User Generated Content, Blogs, Support Groups
Business Priority Acquire Customers

IT and Other Capabilities

for Zoho Discussions

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.88/5 ★

Read Reviews (2)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.88/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.24/5 ★

Read Reviews (4)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.24/5 ★

Read Reviews (4)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.84/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.84/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for Zoho Discussions

Top Failure Risks for Zoho Discussions

Vendor Profile Details

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

PRIVATE