Zoho Discussions Overview
Zoho Desk is an online customer service help desk software designed to create happier customers and empowered agents. A 15-day free trial is offered.
Here's the scoop on Zoho Discussions! We've gathered over 27 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Do you need to check if Zoho Discussions is right for your needs? Our Cuspera AI engine can evaluate how Zoho Discussions fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zoho Discussions supports business activities such as:
- Engagement Management
- Customer Feedback Management
Zoho Discussions can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use User Generated Content Blogs and Support Groups for these needs.
Zoho Discussions was founded in 1996.
Reviews
"...With Zoho Discussions, customer and employee engagement becomes a snap...." Peer review from Zoho Forms
Zoho Discussions Reviews
11 buyers and buying teams have used Cuspera to assess how well Zoho Discussions solved their business needs. Cuspera uses 27 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Business Priorities
Acquire Customers is the most popular business priority peers achieved using Zoho Discussions.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Zoho Discussions.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
3.88/5 ★ |
"...With Zoho Discussions, customer and employee engagement becomes a snap...." Peer review from Zoho Forms |
| engaging and following up |
3.42/5 ★ |
"...With Zoho Discussions, customer and employee engagement becomes a snap...." Peer review from Zoho Forms |
| Customer Feedback Management |
3.80/5 ★ |
"...Manage feedback, ideas, questions & problems under a single portal. ..." Affordable Customer Support Community and Private Community Software |
| measuring customer satisfaction |
3.42/5 ★ |
"...Experience higher customer satisfaction with Zoho Discussions...." Peer review from Zoho Forms |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
3.88/5 ★ |
"...With Zoho Discussions, customer and employee engagement becomes a snap...." Peer review from Zoho Forms |
|
| engaging and following up |
3.88/5 ★ |
| Customer Feedback Management |
3.80/5 ★ |
"...Manage feedback, ideas, questions & problems under a single portal. ..." Affordable Customer Support Community and Private Community Software |
|
| measuring customer satisfaction |
3.80/5 ★ |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
CASE STUDY RiFF StudioRead More |
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CASE STUDY My Wall PanelRead More |
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CASE STUDY Minor HotelsRead More |
IT and Other Capabilities
for Zoho Discussions
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (1) |
Software Failure Risk Guidance
?for Zoho Discussions
Top Failure Risks for Zoho Discussions
Vendor Profile Details
HQ Location
4141 Hacienda Drive, Pleasanton, California 94588, USA
Employees
1001-5000
Social
Financials
PRIVATE
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