In this section, you will find
What is Conversation Intelligence Software?
Benefits of Conversation Intelligence Software
“Conversation intelligence software allows businesses to analyze vast quantities of speech and text data from customer conversations using artificial intelligence (AI), creating insights to drive business action.” - Qualtrics. You can gain insights into customer sentiment, keywords, and calls to action from various channels – calls, social media interaction transcripts, chatbot interactions, etc., whether sales or support-related engagement.
Advances in NLP and AI are powering the solutions to provide deeper insights into these conversations. Enhanced integrations with CRM and sales enablement platforms are leading to actionable intelligence.
What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!
Updated By Cuspera
Last updated: Jan 31, 2024
Revenue Intelligence Platform to coach sales reps
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
It gives sales managers direct visibility into sales conversations to help them get direct feedback on pricing, messaging, product rollouts etc. Insights into sales conversations help to identify best practices, scale them across sales teams and thus reduce ramp up times for new hires. They also help to improve quota attainment and thus directly contribute to topline.
Gong has integrations with all major web / video conferencing software. It can directly join your meetings and record your conversations. It uses AI to transcribe your calls and identifies coachable moments for upsell, cross-sell etc.
Deal Intelligence is fantastic. It provides me with a very easy resource to get accurate and data-driven insights. And more importantly, it serves as a second layer for me to ensure that every one of my reps' forecasting is indeed accurate, based on the data. Above and beyond all of that, Deal Inte...lligence is able to provide me with a quick way to understand how we're managing our sales cycles and what has the highest likelihood to close.
Kara Martin
Mid-Market Sales Manager
Zenefits
Vendor: Gong
Founded: 2015
Company Size: 101-250
HQ Location: 814 Mission St, Floor 4 San Francisco, CA 94103
Financials: SERIES E
Conversation Intelligence Platform for Sales to drive team performance
Chorus by ZoomInfo is the leading Conversation Intelligence platform for sales teams (reps and managers both use Chorus).
Organizations can unlock the insights that help your team close more deals, conduct sales performance reviews and ramp reps faster. Top benefits include cloning your best sales reps and coaching to win more deals.
Chorus joins the online calls and records them. It uses AI to transcribe the calls and point out key moments for upsell, and cross-sell. It also allows you to search by keywords like pricing, competitor names, etc.
Chorus has helped our sales organization go from good, to great, to excellent in a very short amount of time.BROOKS PETTUS
COO
Housecall Pro
Vendor: Zoominfo
Founded: 2000
Company Size: 1001-5000
HQ Location: Vancouver, WA
Financials: PRIVATE
Tracking and analytics for phone calls and web forms
CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.
The product tracks any type of marketing campaign, from paid search to organic search to radio advertisements and print campaigns, including PPC keywords. It provides users with a single source of truth for analysing the marketing ROI. The solution features call routing, scheduling, round-robin queues for sales teams, keyword spotting and call transcription.
CallRail is a marketing attribution and conversation intelligence software powered with machine learning (ML) capabilities. The ML algorithms score the call as good leads or bad leads, thus measuring the quality of the conversations and giving the user an opportunity to refine the marketing strategy and turn more leads into customers.
CallScribe and AI and keyword spotting make a huge difference.Chris Gardner
Founder
Advanced Podiatry
Vendor: Callrail
Founded: 2011
Company Size: 101-250
HQ Location: 100 Peachtree Street NW Suite 2700 Atlanta, GA 30303
Financials: SERIES A
Conversation intelligence for fast-growing sales teams
Wingman is a Conversational Platform that makes sales conversations smarter and better
for sales and revenue teams. It helps fast-growing teams ramp up at light speed, exceed targets consistently, improve sales pipeline reviews, forecasting and coaching.
It improves sales coaching with conversation intelligence, improves sales pipeline visibility, provides full visibility into the sales pipeline and helps the team to close deals with confidence. It also helps to analyze sales calls at scale, understand the voice of the customer and identify top winning tracks.
Wingman features include automatically record, transcribe and analyze every sales call, close deals faster with real-time sales coaching and cues, automatically analyze sales calls gaining the insights required to push the team to excellence, review the impact of call dynamics on deal closing and more.
If you’re not using a call recording platform like Wingman as a frontline sales manager, you’re doing it all wrong. I find my team appreciates when I can highlight themes or focus areas in bite-sized moments.Paul De Barros
Sales Manager
Chargebee
Vendor: Wingman
Company Size: 1-10
HQ Location: Bangalore, Karnataka
Financials: SEED
AI Sales Assistant to Navigate Every Sales Conversation
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.
Salesken helps to qualify leads better based on the customer's true intent, receive real-time cues to handle every objection, align the pitch and talking points to the customer's stated needs and capture every conversations’ context to improve engagement.
Salesken conquers every lead and attains the targets and leads a team of champions including features like knowing the pipeline based on the customer's spoken intent, diagnostics of what’s working in the playbook, and what’s not, and dashboards to measure sales reps and teams’ effectiveness.
Vendor: Salesken
Company Size: 11-50
HQ Location: Bangalore, Karnataka 560055, IN
Financials: SERIES B
A revenue intelligence platform and collaboration software for remote sales teams
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.
It features easy coaching, team collaboration, enhanced productivity, better customer relationships and communication tools.
It provides communication tools like Video Conferencing, Dialer & SMS. It also features searchable library of sales activity, transcribing calls and specific search of moments in the call. It allows CRM integration, playlists creation, call coaching, ‘follow’ feature and sharing knowledge of the sales floor. It also allows to highlight important parts of a call with snip-it and share with team mates.
I love Jiminny, it helps us pinpoint where reps are excelling and where they need help. Jiminny's platform has empowered team leaders, sales leadership, and other department to efficiently listen to conversations happening on our sales floor at key stages of the sales process.Mike Azzolino
Director of Sales
Buildium
Vendor: Jiminny
Founded: 2016
Company Size: 51-100
HQ Location: 315 W 36th Street 5th Floor New York NY 10018
Financials: SERIES A
A central place for all the voice conversations
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow.
It helps with note-taking, easily shares recaps and transcripts, and also tunes in to what the customers, candidates and team are saying. It automates the workflows, simplify’s coaching by commenting on important calls, and reduces the need for repeat meetings increasing the speed of work.
Some of its features include capturing voice conversations anywhere needed, accurate transcription quality, smart search capabilities, integration with all the workflows and so on.
We have utilized regular recording tools and attempted to add a team member to calls for their focus to be on the note-taking, while another team member takes the lead on client communication, but neither of these options was fully efficient or effectiveSierra Henley Ashburn
Owner and Founder
Amplified Innovation
Vendor: Firefiles.ai
Company Size: 51-100
HQ Location: 5424 Sunol Blvd , Ste 10-531 Pleasanton, CA 9456
Financials: SERIES A
All-in-one AI platform for conversation intelligence to enable sales and support teams.
Marsview is a conversation intelligence platform for all the daily meetings, conversations and interactions. It's an AI-powered meeting assistant that helps to automatically schedule, record, transcribe, and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships, launch meetings, get interactive transcripts and insights from one place.
Marsview transcribes the meetings in real-time with industry-leading accuracy and scale. Automatically captures insights such as action items, questions and responses, topics, call quality, sentiments, engagement levels, meeting activity and more. It provides an easy-to-use graphical interface to query meetings data for analysis. Â and at the end of every meeting, Marsview sends a scorecard of call quality metrics to assess the meeting.
Some of its features include call recording, Automatic Transcription, Speaker Identification, Screen Grabs and Clips, Meeting Templates, Custom Vocabulary, In-Meeting Analytics and more.
Vendor: Marsview
Founded: 2018
Company Size: 11-50
HQ Location: 1681 Fala Terrace, Sunnyvale, CA 94087 | Registered: 300 Delaware Avenue, Suite 210-A, Wilmington, DE 19801
Financials: PRIVATE
AI Powered Conversation Analytics Solution
CallJourney is a Conversation Analytics Platform that helps to unlock every conversation and add the true voice of the customer into the enterprise data mix. It helps to improve customer service, drive compliance, and increase sales and marketing efforts.
CallJourney helps to harness the power of voice data and helps the organizations find answers to some of the biggest challenges by delivering insights that directly impact the customer experience, business performance, risk management, and compliance. It allows to translate every single conversation into clarity and understanding. It’s EVS API integrates with multiple applications and transfers the data smoothly and easily and streams the voice data output straight to the platform.
Its features include the highest accuracy, flexible plans, data pipeline, data redaction, secure and compliant, PCI data scrubbing, intuitive data visualization, and many more.
Vendor: TMA Comms Pty Ltd
Company Size: 11-50
HQ Location: 4-6 Straits Avenue, Granville, NSW 2142.
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities.
Calabrio Call Recording provides various tools to identify customers, manage calls and settle disputes. It ensures users capture and record all calls at all times, by supporting multiple recording types, automated organization, call exporting, and monitoring and notification alerts help users to sort calls, export calls for 3rd-party access, and inform users automatically of any system errors.
Calabrio Call Recording features include call sharing, file transfer, automated notifications, reporting, analysis and screen recording. It has a flexible recording with an API that allows users to pause and resume audio and screen recordings automatically. Create customer-centric strategies to increase operational efficiency, accelerate sales and drive revenue.
Calabrio is designed for people who need to quickly find specific data to get the job done.Beth Bax
Assistant Director, QA
Grand Canyon University
Vendor: Calabrio
Company Size: 51-100
HQ Location: 400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Financials: M&A
In this section, you will find
What is Conversation Intelligence Software?
Benefits of Conversation Intelligence Software
Conversation Intelligence Software, usually backed by AI technology, automates many of the activities around customer conversations - recording, analyzing, and taking notes and feeding it back to internal systems like CRM. Using conversation intelligence software, sales reps, and customer service agents can access key information from the conversation to analyze further or pass it onto other stakeholders in the organization. Conversation Intelligence Software is useful for sales leaders to train and coach team members, analyze what needs to be improved further in the customer engagement, and pass on other key information to relevant people in the organization like product management and marketing.
Conversation Intelligence software not only records the sales calls, but also does transcribing eliminating cumbersome notes taking. This helps sales reps to focus on customers. The call details are automatically fed to CRM systems - hence there are no missed call details. This also helps in call follow ups and prep for sales calls.
One of the major benefits of using Conversation Intelligence (CI) software for sales leaders is that they get to coach their sales team members based on the insights available from the sales calls - this is the basis for targeted, personalized, contextual coaching. In a growing sales organization, it is hard for sales leaders to replicate the success of their star performers across the organization and at the same time provide actionable data driven feedback based on their unique strengths. This is where conversation intelligence helps sales leaders. With hundreds of sales conversations happening all the time, CI software helps them to scale thus boosting overall sales performance.
Advanced CI software like Gong and Chorus bring together all of customer interaction data from various sources like web, email, phone into a single place. All of the interactions from start to close can be viewed and this improves pipeline visibility across all the deals. With proactive alerts coming in for deal risks, sales leaders can take timely action and provide timely intervention to sales reps’ performance. Deal intelligence helps sales leaders to do better sales forecasting.
CI software helps sales leaders to track and measure rep performance and ROI over a period of time. New team members can be easily tracked to know whether they are actively listening to the customers, adhering to organization guidelines and processes and sticking to the script. This makes the whole process of sales training and onboarding very consistent and effective. It reduces the ramp up time of new reps. Personalized coaching of every rep improves skill building.
Conversation analytics is a key capability of Conversation Intelligence software. Customer conversations provide rich insights into what is working in the product and what is not, what customers are looking for in the product, how they view the product against competitors to name a few. These insights are valuable to marketers to tune their marketing strategy and for product management teams to refine their roadmap. Since these insights are coming from customers it is all the more reliable.
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Revenue Intelligence Platform to coach sales reps
Gong is a revenue intelligence platform that sales managers use to coach their sales reps.
Vendor: Gong
Founded: 2015
Company Size: 101-250
HQ Location: 814 Mission St, Floor 4 San Francisco, CA 94103
Financials: SERIES E
Conversation Intelligence Platform for Sales to drive team performance
Chorus by ZoomInfo is the leading Conversation Intelligence platform for sales teams (reps and managers both use Chorus).
Vendor: Zoominfo
Founded: 2000
Company Size: 1001-5000
HQ Location: Vancouver, WA
Financials: PRIVATE
Tracking and analytics for phone calls and web forms
CallRail is a cloud-based call tracking and marketing analytics solution designed for data-driven marketers. It is leveraged by the advertisers to track and optimize their advertising campaigns, increase sales effectiveness and also to improve customer retention.
Vendor: Callrail
Founded: 2011
Company Size: 101-250
HQ Location: 100 Peachtree Street NW Suite 2700 Atlanta, GA 30303
Financials: SERIES A
Conversation intelligence for fast-growing sales teams
Wingman is a Conversational Platform that makes sales conversations smarter and better
Vendor: Wingman
Company Size: 1-10
HQ Location: Bangalore, Karnataka
Financials: SEED
AI Sales Assistant to Navigate Every Sales Conversation
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.
Vendor: Salesken
Company Size: 11-50
HQ Location: Bangalore, Karnataka 560055, IN
Financials: SERIES B
A revenue intelligence platform and collaboration software for remote sales teams
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.
Vendor: Jiminny
Founded: 2016
Company Size: 51-100
HQ Location: 315 W 36th Street 5th Floor New York NY 10018
Financials: SERIES A
A central place for all the voice conversations
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow.
Vendor: Firefiles.ai
Company Size: 51-100
HQ Location: 5424 Sunol Blvd , Ste 10-531 Pleasanton, CA 9456
Financials: SERIES A
All-in-one AI platform for conversation intelligence to enable sales and support teams.
Marsview is a conversation intelligence platform for all the daily meetings, conversations and interactions. It's an AI-powered meeting assistant that helps to automatically schedule, record, transcribe, and share voice and video conversations. The application provides an intelligent MeetingspaceTM for users to manage all client relationships, launch meetings, get interactive transcripts and insights from one place.
Vendor: Marsview
Founded: 2018
Company Size: 11-50
HQ Location: 1681 Fala Terrace, Sunnyvale, CA 94087 | Registered: 300 Delaware Avenue, Suite 210-A, Wilmington, DE 19801
Financials: PRIVATE
AI Powered Conversation Analytics Solution
CallJourney is a Conversation Analytics Platform that helps to unlock every conversation and add the true voice of the customer into the enterprise data mix. It helps to improve customer service, drive compliance, and increase sales and marketing efforts.
Vendor: TMA Comms Pty Ltd
Company Size: 11-50
HQ Location: 4-6 Straits Avenue, Granville, NSW 2142.
Call Recording Software Designed for the Digital Business
Calabrio Call Recording is a call recording software that provides digital businesses with a range of options to monitor and record calls. It is designed for the Digital Business. It offers call recording technology, plus live voice and screen monitoring, quality management, and speech analytics capabilities.
Vendor: Calabrio
Company Size: 51-100
HQ Location: 400 N 1st Ave N, Suite 300, Minneapolis, MN 55401, US
Financials: M&A
AI coaching and training platform for call centers
VoiceOps is an AI Coaching and Training platform for call centers usable in industries such as Insurance, Travel and Lending, where call-center performance needs to be enhanced within a short period of time.
Vendor: VoiceOps
Company Size: 11-50
Financials: SERIES A
Call Assistant that syncs mobile calls to CRM.
Vendor: Phoneic
HQ Location: San Mateo, CA
Financials: PRIVATE
Sales Training Software to accelerate ramp time and improve performance using data-driven readiness
MindTickle is a sales coaching and training software that helps in sales-readiness.
Vendor: MindTickle
Founded: 2011
Company Size: 101-250
HQ Location: 115 Sansome St. Suite 700 San Francisco, CA 94104
Financials: SERIES E
All-in-One conversation platform for a better customer experience
CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.
Vendor: CallTrackingMetrics
Founded: 2009
Company Size: 11-50
HQ Location: 877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146
Financials: PRIVATE
Best Call Tracking Software for UK Business - infinity.co
Infinity Call Tracking is a cloud based call tracking platform providing Call Intelligence for sales and marketing teams and contact centers, of small and medium businesses and large enterprises. It enables enhanced customer engagement, increased sales and optimizing on operational processes. It can be used in Automotive, Healthcare, Insurance and various other sectors.
Vendor: Infinity Tracking
Company Size: 51-100
HQ Location: Reigate, Surrey
Financials: PRIVATE
The complete AI-powered RevOps platform that delivers real-time guidance
Revenue.io is an AI-powered RevOps platform that optimizes revenue performance and provides real-time guidance so teams can address the complex needs of buyers. It helps clients by surfacing and recommending what works best for every member of their team, delivering predictable results and optimizing the entire revenue operation
Vendor: Revenue.io
Founded: 2012
Company Size: 51-100
HQ Location: 15000 Ventura Boulevard #200 Sherman Oaks, California 91403
Financials: PRIVATE
Revenue Operations for Predictable Growth
Mediafly Intelligence360 (formerly InsightSquared) is an AI-powered revenue intelligence software designed to help businesses optimize revenue operations and drive growth. It crunches available data and provides valuable insights to help business leaders make informed decisions while generating revenue for the company.
Vendor: Mediafly
Company Size: 501-1000
HQ Location: 150 N. Michigan Avenue, Suite 2000, Chicago, IL 60601, US
Financials: PRIVATE
The Enterprise-Ready Call Tracking Solution.
Invoca is an AI-powered call tracking and analytics platform that helps marketers get campaign attribution and actionable data from inbound phone calls. It helps to Improve ROI, Increase sales & revenue.
Vendor: Invoca
Founded: 2008
Company Size: 251-500
HQ Location: Santa Barbara, CA
Financials: SERIES F
Fully featured Sales CRM and Sales Engagement Software
HubSpot sales hub is a sales service platform for sales teams which helps them to get all sales activities organized in one place. Using Hubspot sales teams can get lead notifications, automate tracking of all sales interactions.
Vendor: HubSpot
Founded: 2006
Company Size: 1001-5000
HQ Location: 25 First Street, 2nd Floor Cambridge, MA 02141 United States
Financials: IPO
Sales enablement tool that leverages AI and help sales team close more deals
DialpadSell is a cloud-based business phone solution software for sales teams to increase revenue through sales communications.
Vendor: Dialpad
Founded: 2011
Company Size: 501-1000
HQ Location: 100 California St, Fifth Floor, San Francisco, California 94111, US
Financials: SERIES F
Sales Engagement platform for creating better buying experiences and closing more revenue.
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace™ by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win.
Vendor: Salesloft
Founded: 2011
Company Size: 251-500
HQ Location: 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309
Financials: SERIES D
Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.
Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls.
Vendor: Balto
Company Size: 11-50
Financials: SERIES B
Conversation intelligence platform purpose-built to drive human behavior change
Mediafly Coach360 (formerly ExecVision) is a conversation intelligence platform that drives human behavior change. It provides valuable insights from conversations that helps in better decision-making and improving sales performance. It is used for sales coaching and training.
Vendor: Mediafly
Company Size: 501-1000
HQ Location: 150 N. Michigan Avenue, Suite 2000, Chicago, IL 60601, US
Financials: PRIVATE
Callbox | Account-based marketing, lead generation, and appointment setting
CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology.
Vendor: CallBox
Company Size: 501-1000
HQ Location: 1505 Federal Street, Suite 200, Dallas, Texas 75201, US
Financials: PRIVATE