In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational AI is bringing disruptive technology to Conversational Software to include advanced features like cognitive abilities , ability to bring in contextual and personalized conversations, ability to learn from past interactions. No code/ Low code platforms are making it easy for enterprises to use bot platforms without over reliance on developers. Conversational Intelligence platforms take customer engagement to a whole new level. With human-like interactions, bots can help enterprises to respond to customers in real time, understand their sentiments and help companies to cross-sell and upsell products and services.
Learn why Conversational Intelligence software is important for your business and how to choose the right Conversational Intelligence software.
What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!
Read more about how companies in different industries are using Conversational Intelligence software to drive results.
Read more about the latest news and updates in Conversational Intelligence.
Updated By Cuspera
Last updated: Sep 27, 2024
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Vendor: CallFinder
Company Size: 11-50
HQ Location: 1795 Williston Road, Suite 200 South Burlington, VT 05403
Financials: PRIVATE
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.
Salesken helps to qualify leads better based on the customer's true intent, receive real-time cues to handle every objection, align the pitch and talking points to the customer's stated needs and capture every conversations’ context to improve engagement.
Salesken conquers every lead and attains the targets and leads a team of champions including features like knowing the pipeline based on the customer's spoken intent, diagnostics of what’s working in the playbook, and what’s not, and dashboards to measure sales reps and teams’ effectiveness.
Vendor: Skan Tech Labs Private Limited.
Company Size: 11-50
HQ Location: Bangalore, Karnataka 560055, IN
Financials: SERIES B
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.
It features easy coaching, team collaboration, enhanced productivity, better customer relationships and communication tools.
It provides communication tools like Video Conferencing, Dialer & SMS. It also features searchable library of sales activity, transcribing calls and specific search of moments in the call. It allows CRM integration, playlists creation, call coaching, ‘follow’ feature and sharing knowledge of the sales floor. It also allows to highlight important parts of a call with snip-it and share with team mates.
I love Jiminny, it helps us pinpoint where reps are excelling and where they need help. Jiminny's platform has empowered team leaders, sales leadership, and other department to efficiently listen to conversations happening on our sales floor at key stages of the sales process.Mike Azzolino
Director of Sales
Buildium
Vendor: Jiminny, Inc.
Founded: 2016
Company Size: 51-100
HQ Location: 315 W 36th Street 5th Floor New York NY 10018
Financials: SERIES A
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow.
It helps with note-taking, easily shares recaps and transcripts, and also tunes in to what the customers, candidates and team are saying. It automates the workflows, simplify’s coaching by commenting on important calls, and reduces the need for repeat meetings increasing the speed of work.
Some of its features include capturing voice conversations anywhere needed, accurate transcription quality, smart search capabilities, integration with all the workflows and so on.
We have utilized regular recording tools and attempted to add a team member to calls for their focus to be on the note-taking, while another team member takes the lead on client communication, but neither of these options was fully efficient or effectiveSierra Henley Ashburn
Owner and Founder
Amplified Innovation
Vendor: Fireflies.ai Corp.
Company Size: 51-100
HQ Location: 5424 Sunol Blvd , Ste 10-531 Pleasanton, CA 9456
Financials: SERIES A
Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency.
Tethr Enables CX leaders to listen to the customers to immediately act upon to improve the overall customer experience and supercharge the enterprise with revenue-generating insights. It also helps with real-time knowledge of what’s killing customer loyalty and causing churn and generate insights that increase customer loyalty and reduce costs.
Tethr features include interactions to view calls or chats usually between the customers and agents, reports to track topics and trends of key insights that occur on the interactions, and dashboards to organize reports and share content with the team.
Vendor: CollabIP, Inc.
Company Size: 11-50
HQ Location: 9606 N Mo Pac Expy, Austin, Texas 78759, US
Financials: SERIES A
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.
It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.
It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.
Vendor: Quantum BOTS Inc.
Company Size: 11-50
HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA
Financials: PRIVATE
Interactions Digital Roots is a social media marketing platform that leverages artificial intelligence (AI) to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and insights. It helps to increase sales and revenue and improve ROI.
Interactions Digital Roots processes text and images alike, driving a complete understanding of intent and context. Leveraging this level of understanding improves the productivity. It also dramatically reduces time spent sifting through and reading social posts, freeing up social customer representatives from having to perform manual searches to get ahead of trend shifts and use the real-time voice of the customers to plan for emerging topics.
Its features include delivers actionable insights on the customers in real-time, easily monitor the performance for the brand and the competitors, easily find, prioritize and classify social media posts in real-time, find More Relevant Opportunities and so on.
Vendor: Interactions LLC
Company Size: 501-1000
HQ Location: Franklin, MA
Financials: SERIES D
Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.
It enables users to build chatbots using simple drag and drop sentence templates. Using their chatbot, businesses can collect data, feedback, leads, bookings, and more. It has higher conversions, available 24x7, delights customers using highly interactive question templates, gifs and speaking their native language, and saves on acquisition.
Some of its features include drag and drop builder, meeting booking, lead generation, copy-paste snippet, WP plugin, share links, email developers, multiple languages and more.
Collect.chat has been super useful for us and we have certainly seen a growth in our subscriptions per month. With the contribution of this widget, we have even seen an average 30% increase in the total monthly subscriptions.Evi K
Marketer
GrowthRocks
Vendor: Naron Technologies Private Limited.
Company Size: 1-10
HQ Location: Newark, Delaware 19702, US
Financials: PRIVATE
AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.
It effortlessly creates content that can populate an entire website, fill a news section with earnings reports, generate descriptions for retail items in e-commerce catalogs, produce social media content, and even create easy-to-read weather reports. It empowers writers and creative agencies to produce new, interesting material for brands that are easily and rapidly updated.
Some of its features include multi- and cross-language text generation, NLG output based on structured data, intuitive inline editor, easy-to-use interface, robust grammar UI, and interactive tutorials and live support.
Without Automated Content Generation, it would be impossible to write description texts for the huge product range of billiger.de.Bernd Vermaaten
CEO
billiger.de
Vendor: Axite Insights
Company Size: 11-50
HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE
Financials: SERIES A
SmatBot is a Chatbot building platform to create customizable chatbots for lead generation, live chat support, interactive landing pages, surveys, inquiries, appointments, feedback and suggestions for business without coding, using rule-based flow builder and artificial intelligence(AI). It is designed to cater to all types of businesses to solve their business needs.
SmatBot provides a unified chatbot experience from websites, blogs, and Facebook messenger. It supports the lead nurturing process with gamified conversations, multiple offers and additional information until the customer willingly shares their information. All the leads are shared in real-time while the tool provides 24*7 chat support.
Some of its features include appointment booking, CRM integration, dynamic responses using API's, interactive landing pages, 50+ languages support, etc.
Vendor: SmatBot.
Company Size: 11-50
HQ Location: Kondapur, Hyderabad, Telangana 500082, IN
Financials: PRIVATE
In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational Intelligence Software includes a set of software like Chatbots, Bot Platforms and AI based Virtual Assistants that help businesses to communicate with their customers and clients in a conversational manner. Today’s businesses can not do without some form of usage of these automated solutions. They enable a new level of customer service and customer engagement.
There are specialized forms of conversational intelligence software available for sales, marketing and customer service. The conversational intelligence software can be a simple chatbot where it is more rule based conversations or can be an intelligent virtual assistant backed by AI and Natural Language Processing ( NLP). The virtual assistants can be very sophisticated to understand different types of intent and responses. All these software should have the ability to hand over conversations to humans at some point if necessary. But for their customers they provide a seamless conversational experience.
One of the major use cases for Conversational Intelligence Software is in customer support. Use of Conversational Intelligence software enables companies to provide 24/7 support for simple requests. If the requests are more for informational purposes, then virtual agents are capable of handling such requests at scale thereby freeing up human agents. Virtual agents can handle larger volumes of customer requests and hence improves productivity.
Use of Conversational Intelligence software frees up bandwidth of precious and expensive human resources from attending to simple and mundane tasks. They can be used for more complex tasks and relationship building. Deployment of virtual agents at scale lowers operational costs and decreases overall customer support costs.
Conversational Intelligence software helps to improve customer service processes by bringing in accuracy, predictability and reducing the time to resolve customer issues. This overall helps to improve customer satisfaction. By bringing in support for text messaging that is more popular with millennial customers, it makes it easy for customers to reach out to companies for issues.
By deploying chatbots, companies can engage their website visitors better by helping them to navigate more easily on the website. Information retrieval can be made easier. Conversational AI bots are capable of smoothly transferring to human agents with the appropriate context so that visitors’ queries can be immediately answered. This improves overall visitor engagement.
Get AI-generated right fit software based on peer experience in just a minute.
Vendor: MiaRec, Inc.
Company Size: 11-50
HQ Location: 333 W. Santa Clara St., Suite 618, San Jose, CA 95113, US
Financials: PRIVATE
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
Vendor: CallFinder
Company Size: 11-50
HQ Location: 1795 Williston Road, Suite 200 South Burlington, VT 05403
Financials: PRIVATE
Salesken is a Conversational Intelligence and Analytics for sales teams to sell better with enhanced pipeline visibility, and sales improvement in real-time. It helps to increase sales and revenue.
Vendor: Skan Tech Labs Private Limited.
Company Size: 11-50
HQ Location: Bangalore, Karnataka 560055, IN
Financials: SERIES B
Jiminny is the platform for all customer conversations using automation and AI to help sales team grow and develop. It is developed for the sales team of any company to reach their goals and grow.
Vendor: Jiminny, Inc.
Founded: 2016
Company Size: 51-100
HQ Location: 315 W 36th Street 5th Floor New York NY 10018
Financials: SERIES A
Fireflies is an AI assistant for the meetings that make it easy to record, transcribe, and organize all the team’s meetings in one place. It transforms conversations into actions where the voice assistant and transcription tools are designed to automate the team’s workflow.
Vendor: Fireflies.ai Corp.
Company Size: 51-100
HQ Location: 5424 Sunol Blvd , Ste 10-531 Pleasanton, CA 9456
Financials: SERIES A
Tethr is an AI-based conversation intelligence platform that unlocks the hidden insights from customers' phone calls and chats. It helps to enhance customer relationships and improve efficiency.
Vendor: CollabIP, Inc.
Company Size: 11-50
HQ Location: 9606 N Mo Pac Expy, Austin, Texas 78759, US
Financials: SERIES A
Vendor: Engageware, Inc.
Company Size: 101-250
HQ Location: 100 Ames Pond Drive, Tewksbury, MA 01876, US
Financials: SERIES E
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.
Vendor: Quantum BOTS Inc.
Company Size: 11-50
HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA
Financials: PRIVATE
Interactions Digital Roots is a social media marketing platform that leverages artificial intelligence (AI) to find meaningful social posts, prioritize these posts based on relevance, suggest responses, and insights. It helps to increase sales and revenue and improve ROI.
Vendor: Interactions LLC
Company Size: 501-1000
HQ Location: Franklin, MA
Financials: SERIES D
Vendor: Call Cabinet Corporation
Company Size: 11-50
HQ Location: 23123 State Road 7, STE 310B, Boca Raton, FL 33428, US
Financials: PRIVATE
Vendor: Voicify LLC
HQ Location: 33 Arch St, Boston, Massachusetts 02110, US
Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.
Vendor: Naron Technologies Private Limited.
Company Size: 1-10
HQ Location: Newark, Delaware 19702, US
Financials: PRIVATE
Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.
Vendor: Qualified.com, Inc.
Company Size: 11-50
HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US
Financials: SERIES C
Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.
Vendor: Acquire.
Company Size: 51-100
HQ Location: 133 Kearny St, San Francisco, CA 94108, US
Financials: SERIES B
Certainly is a platform for AI chatbots at every step of the customer journey. AI-powered chatbot builder that doesn't require any code and has a vast library of pre-made material for e-commerce, betting, and travel, among other industries. It also has template connectors. AI that is multilingual and omnichannel, capable of switching between bots and human agents.
Vendor: Certainly Technologies GmbH
Company Size: 51-100
HQ Location: Copenhagen , Capital Region
Financials: SEED
SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.
Vendor: SentiOne Sp. z o.o
Company Size: 51-100
HQ Location: Gdansk, Pomorskie
Financials: PRIVATE
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Vendor: Lime Connect GmbH
Founded: 2011
Company Size: 11-50
HQ Location: Cologne / Germany
Financials: SEED
BotStar is a Conversational intelligence tool that helps to design and build a chatbot for the business on messenger and website to bring more sales leads in and reduce pain for the customer support team. It helps to enter new markets, acquire customers and enhance customer relationships.
Vendor: BotStar
Company Size: 1-10
HQ Location: 35 Thai Phien Street, Danang
Financials: SEED
Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.
Vendor: Intercom, Inc.
Company Size: 501-1000
HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US
Financials: SERIES D
Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.
Vendor: Verloop Digital Private Limited
Company Size: 11-50
HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN
Financials: SERIES A
Octane AI is an all-in-one platform for quizzes, Facebook messenger and SMS automation, and opt-in tools. It helps to improve the customer experience, increase sales and revenue.
Vendor: Octane AI
HQ Location: 1266 Harrison St, San Francisco, California US
Financials: PRIVATE
Elqano is a Knowledge Management ChatBot that allows businesses to collect, categorize, store and share business knowledge with employees and individuals outside an organization. It helps to reverse this trend by answering collaborators' knowledge needs.
Vendor: elqano
Company Size: 251-500
HQ Location: Paris, France 75008, FR
Financials: SEED
Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.
Vendor: Zoho Corporation Pvt. Ltd
Founded: 1996
Company Size: 1001-5000
HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA
Financials: PRIVATE
Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Vendor: Freshworks Inc
Founded: 2010
Company Size: 1001-5000
HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Financials: SERIES H
