In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational intelligence uses AI to analyze business conversations and extract meaningful insights after the fact. These insights can be used for coaching, opportunity mining, performance management, etc. Conversational AI is an excellent complement to Conversational intelligence.
New developments in this category of solutions leverage AI heavily – automating follow-ups, personalized and targeted training recommendations, etc.,
What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!
Updated By Cuspera
Last updated: Jan 31, 2024
Natural language generation platform that transforms data into insightful narrative.
Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.
Wordsmith gives companies complete control over transforming data into insightful narrative, all at an unprecedented speed and scale. It is a self-service platform that enables complete narrative customization, real-time content updates, and a powerful API for flexible publishing. It update with filter and selection changes as viewers explore the dashboard, providing a relevant narrative about the visualization at hand.
When I get my recap and it tells me unfortunately my game tape is not going to be broken down in any coaching clinics, it gives me a little smile, and allows the guy who I lost to shoot me a note quoting his recap and talking a little smackKen Fuchs
Head of Yahoo! Sports
Yahoo!
Vendor: Automated Insights
Company Size: 51-100
HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US
Financials: SERIES B
Advanced Natural Language Generation (NLG) Technology
Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.
By delivering data analysis in human language, team members can spend less time interpreting data and more time understanding the insights and making decisions. With Yseop, a company’s sales team can spend more time on customer interactions and less time on administrative tasks to close business faster.
Yseop is a reliable and stable tool; we don't need to worry about it nor its use within our different call centers.Thierry Maupoint
Project Manager Customer Service Tools
SFR
Vendor: Yseop
Company Size: 51-100
HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR
Financials: PRIVATE
Conversational AI for Enterprises
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.
It manage and track multiple channels right from the Smartbots Platform, transfer the conversation to a human agent on demand or for conversations the assistant, keeps the human in the loop and makes sure customer and given the right attention when required, pre-built smart skills, conversational intelligence, connect to any enterprise system with smart and secure integration framework, and monitor the performance of the virtual assistant with advanced analytics tool.
It offers integration into chat interfaces such as messaging platforms, social media, SMS, website chat, etc and enterprise systems such as Salesforce, SAP, or similar. It offers several modules that heavily lifts most of the complex BOT building functionalities and needs. The platform offers pre-built templates, enterprise connector configuration capabilities, and omnichannel integration features. The SmartML and SmartAI modules ensure enterprise specific language learning and artificial intelligence capabilities.
Vendor: SmartBots
Company Size: 11-50
HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA
Financials: PRIVATE
Generate text from data with Natural Language Generation platform
AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.
It effortlessly creates content that can populate an entire website, fill a news section with earnings reports, generate descriptions for retail items in e-commerce catalogs, produce social media content, and even create easy-to-read weather reports. It empowers writers and creative agencies to produce new, interesting material for brands that are easily and rapidly updated.
Some of its features include multi- and cross-language text generation, NLG output based on structured data, intuitive inline editor, easy-to-use interface, robust grammar UI, and interactive tutorials and live support.
Without Automated Content Generation, it would be impossible to write description texts for the huge product range of billiger.de.Bernd Vermaaten
CEO
billiger.de
Vendor: AX Semantics
Company Size: 11-50
HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE
Financials: SERIES A
Advanced configurable, self-use NLG authoring platform
Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.
Arria NLG Studio empowers writers and subject matter experts to create an effectively unlimited number of sophisticated narratives based on structured data sets. Its simple web-based interface contains a set of easy-to-understand functions that correspond to the array of analytical, linguistic and stylistic decisions a human writer makes when composing a thoughtful narrative.
Through algorithms and modeling, it replicates the human process of expertly analyzing and communicating data insights, dynamically turning data into written or spoken narrative, at machine speed and on a massive scale.
Arria has the most advanced NLG platform in the world. The strength, scalability, and flexibility of Arria NLG technology is truly unparalleled, and the white-glove service they provide empowers us to deliver intelligent content automation solutions quickly and easily.Olivier Mégean
President
DEMAIN.AI
Vendor: Arria NLG
Company Size: 51-100
HQ Location: London, Greater London
Financials: PRIVATE
An AI Bot Platform for the Enterprise
ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.
It offers an artificial intelligence engine to power virtual assistants and robotic process automation tools that manage an army of robots to respond to customers' request like scheduling appointments, providing quotations, renewing policies, managing accounts, and more, enabling companies to handle multiple customer or employee engagements, inbound requests, and proactive campaigns, on any digital channel.
Vendor: ServisBOT
Company Size: 11-50
HQ Location: Lexington, MA 02421
Financials: SEED
Personalized Customer Education At Scale
Airim is a cloud-based customer engagement solution that has been created to close the information gap between a business and its consumers. It delivers targeted messages to visitors at the right time.
It is created to engage website visitors and provide them with the right responses based on webpage, intent and past behavior. The solution speeds up the visitors’ search for the right content and information, facilitating their purchase decision and helping them convert from visitors into actual buyers. It uses autonomous artificial intelligence to show the perfect content to users based on their in-app or on-site behavior, preferred language, demographics or acquisition channel, enabling users to get access to extremely personalized content and delivering stellar customer experience.
Key features include smart FAQs, ElasticSearch + Airim Magic, multiple contact options, embed forms and surveys, leave intent triggers, strong call to action, tooltips, customizable colors, and more. The platform integrates with various third-party applications such as Zendesk, Intercom, tawk.to, MailChimp, Zapier, Salesforce, Pipedrive, WhatsApp, and Facebook Messenger.
Vendor: Airim
Company Size: 1-10
HQ Location: 2035 Sunset Lake Rd, Newark, Delaware 19702, US
Financials: M&A
High quality, AI-powered article creation
Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.
Its deep understanding algorithms allow it to research any topic by reading millions of articles and learning about it. It automatically adds titles, links, videos, images, etc. to articles. Article Forge API allows a user to use it with any web tool to automate SEO efforts.
Some of its features include AI-powered writer, human quality content, content passes Copyscape, one-click article generation, 60 second article turnaround, automatically posts to blogs and so on.
I've been using ArticleForge for many years because running a full-time SEO agency in addition to my own online businesses, I need a lot of quality content and the old ArticleForge was great content for tier 2 or lower backlinks. However, their new version has really changed the game. The quality o...f content coming from this new version is just amazing. Extremely readable, just like a human has written it and totally unique. I'll now be using it for tier 1 and using their auto-posting feature to bulk up SEO domains with amazingly high-quality content on autopilot, and bulking up my affiliate sites as well. Highly recommended!
Scott D Smith
Scott Services
Vendor: Cortx
Company Size: 1-10
HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US
Financials: PRIVATE
AI Chatbot and Voicebot platform that helps to Increase Customer Experience
Floatbot is a hybrid platform, that allows the development of both Chatbot and Voicebot within hours without coding. It allows rapid development and deployment with advanced bot builder also Increase the Customer Experience and CSAT score.
It helps to develop the multilingual Voicebot, integrated with the contact center, in hours without any coding with Floatbot’s bot builder and speech technologies, speech to text (ASR), text to speech (TTS). Enables to create comprehensive chatbots, using advanced workflow builder and conversational AI tools and Engages the customers where they spend most of their time. Bots build with the Floatbot platform are truly omnichannel, Chatbots on chat channels and Voicebot on voice channels.
Its features include NLP Engine to build a knowledge base, self-learning AI, voice biometric, speech to text and text to speech, and supervised learning to continuously improve bot performance.
Vendor: Floatbot
Company Size: 11-50
HQ Location: 691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035
Financials: PRIVATE
Conversational sales and marketing platform to meet with VIPs in real time
Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.
Qualified Live Chat and Chatbot platforms help companies capture more leads and grow their pipeline by taking action. It has influenced opportunities, pipeline, and deals won. It creates custom chatbots to engage visitors, qualifies prospects, and capture leads.
We have a fast path to engage our high-intent accounts. We’ve doubled pipeline and revenue coming from our website!Robin Daniels
CMO
Matterport
Vendor: Qualified.com
Company Size: 11-50
HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US
Financials: SERIES C
In this section, you will find
What is Conversational Intelligence Software?
Benefits of Conversational Intelligence Software
Conversational Intelligence Software includes a set of software like Chatbots, Bot Platforms and AI based Virtual Assistants that help businesses to communicate with their customers and clients in a conversational manner. Today’s businesses can not do without some form of usage of these automated solutions. They enable a new level of customer service and customer engagement.
There are specialized forms of conversational intelligence software available for sales, marketing and customer service. The conversational intelligence software can be a simple chatbot where it is more rule based conversations or can be an intelligent virtual assistant backed by AI and Natural Language Processing ( NLP). The virtual assistants can be very sophisticated to understand different types of intent and responses. All these software should have the ability to hand over conversations to humans at some point if necessary. But for their customers they provide a seamless conversational experience.
One of the major use cases for Conversational Intelligence Software is in customer support. Use of Conversational Intelligence software enables companies to provide 24/7 support for simple requests. If the requests are more for informational purposes, then virtual agents are capable of handling such requests at scale thereby freeing up human agents. Virtual agents can handle larger volumes of customer requests and hence improves productivity.
Use of Conversational Intelligence software frees up bandwidth of precious and expensive human resources from attending to simple and mundane tasks. They can be used for more complex tasks and relationship building. Deployment of virtual agents at scale lowers operational costs and decreases overall customer support costs.
Conversational Intelligence software helps to improve customer service processes by bringing in accuracy, predictability and reducing the time to resolve customer issues. This overall helps to improve customer satisfaction. By bringing in support for text messaging that is more popular with millennial customers, it makes it easy for customers to reach out to companies for issues.
By deploying chatbots, companies can engage their website visitors better by helping them to navigate more easily on the website. Information retrieval can be made easier. Conversational AI bots are capable of smoothly transferring to human agents with the appropriate context so that visitors’ queries can be immediately answered. This improves overall visitor engagement.
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Natural language generation platform that transforms data into insightful narrative.
Wordsmith is a Natural Language Generation platform that automatically creates a written narrative from data so that organizations can make informed decisions faster. It helps companies in data-driven industries, including financial services, e-commerce, real estate, business intelligence, media and many others, achieve content scale, efficiency and personalization.
Vendor: Automated Insights
Company Size: 51-100
HQ Location: 512 South Mangum Street, Ste 400, Durham, NC 27701, US
Financials: SERIES B
Advanced Natural Language Generation (NLG) Technology
Yseop is a Natural Language Generation platform that utilizes advanced artificial intelligence (AI) to turn complex data sets into high-quality written narratives accurately, quickly and at scale. It enables businesses to automate manual, data-driven processes, with applications including complex report writing and sales automation. It helps financial institutions boost reporting speed and quality through automation.
Vendor: Yseop
Company Size: 51-100
HQ Location: 16 quai de la Mégisserie, Paris, 75001, FR
Financials: PRIVATE
Solve The Customer's Need At The First Interaction
Vendor: Engageware
Company Size: 101-250
HQ Location: 100 Ames Pond Drive, Tewksbury, MA 01876, US
Financials: SERIES E
Customer Service Automation
Vendor: Mindsay
Company Size: 51-100
HQ Location: 85 Broad St, New York, NY, USA
Financials: SERIES A
Conversational AI for Enterprises
SmartBots is a Conversational AI Platform that helps enterprises build and manage AI-powered conversational interfaces in the enterprise ecosystem to improve the engagements and user experience. It is used by enterprises to build conversational user interfaces, chatbots and virtual assistants for a variety of use cases. It provides frustration free and frictionless experience, and improved customer retention rates.
Vendor: SmartBots
Company Size: 11-50
HQ Location: 8951 Collin McKinney Pkwy, Suite 1101 McKinney, TX, 75070, USA
Financials: PRIVATE
Generate text from data with Natural Language Generation platform
AX Semantics is an AI-Powered Natural Language Generation Content Writing Software that generates text from data. It is widely used within the e-commerce, business, finance and media publishing sectors. Its SaaS-based software makes automated content generation accessible to customers of all sizes.
Vendor: AX Semantics
Company Size: 11-50
HQ Location: AX Semantics, Marienstraße 23, Stuttgart, Baden-Württemberg 70178, DE
Financials: SERIES A
Advanced configurable, self-use NLG authoring platform
Arria NLG Studio is a Natural Language Generation platform that extracts insights from complex data sources and communicates that information in natural language.
Vendor: Arria NLG
Company Size: 51-100
HQ Location: London, Greater London
Financials: PRIVATE
Personetics - SELF-DRIVING FINANCE™
Vendor: Personetics Technologies
Company Size: NA
HQ Location: New York, NY 10019, US
Financials: NA
An AI Bot Platform for the Enterprise
ServisBOT is an AI Bot Platform that is designed to automate conversations and workflows through digital assistants. It helps businesses automate interactions across customer and employee journeys using AI. It simplifies key processes, achieves higher efficiencies and streamline operational costs, while driving growth and loyalty.
Vendor: ServisBOT
Company Size: 11-50
HQ Location: Lexington, MA 02421
Financials: SEED
Personalized Customer Education At Scale
Airim is a cloud-based customer engagement solution that has been created to close the information gap between a business and its consumers. It delivers targeted messages to visitors at the right time.
Vendor: Airim
Company Size: 1-10
HQ Location: 2035 Sunset Lake Rd, Newark, Delaware 19702, US
Financials: M&A
High quality, AI-powered article creation
Article Forge is an artificial intelligence-powered content writer that automatically generates complete high-quality, unique, SEO-friendly articles in less than 60 seconds.
Vendor: Cortx
Company Size: 1-10
HQ Location: 621 East Pratt Street, Suite 605, Baltimore, Maryland 21202, US
Financials: PRIVATE
AI Chatbot and Voicebot platform that helps to Increase Customer Experience
Floatbot is a hybrid platform, that allows the development of both Chatbot and Voicebot within hours without coding. It allows rapid development and deployment with advanced bot builder also Increase the Customer Experience and CSAT score.
Vendor: Floatbot
Company Size: 11-50
HQ Location: 691 S. Milpitas Blvd., Suite 217 Milpitas, CA 95035
Financials: PRIVATE
Conversational sales and marketing platform to meet with VIPs in real time
Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.
Vendor: Qualified.com
Company Size: 11-50
HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US
Financials: SERIES C
Conversational artificial intelligence platform and e-commerce application
Acobot is a Conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. It helps grow and power online stores by increasing product views and checkouts, reducing cart abandonment, and improving engagement during critical stages in the buyer experience.
Vendor: Acobot
Company Size: 1-10
Financials: PRIVATE
Acquire: Realtime Customer Support
Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.
Vendor: Acquire
Company Size: 51-100
HQ Location: 133 Kearny St, San Francisco, CA 94108, US
Financials: SERIES B
Customer Engagement on Private Messaging Channels
Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.
Vendor: Verint Systems, Inc
Company Size: 1001-5000
HQ Location: 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Financials: IPO
Ecommerce chatbot builder
Certainly is a platform for AI chatbots at every step of the customer journey. AI-powered chatbot builder that doesn't require any code and has a vast library of pre-made material for e-commerce, betting, and travel, among other industries. It also has template connectors. AI that is multilingual and omnichannel, capable of switching between bots and human agents.
Vendor: Certainly
Company Size: 51-100
HQ Location: Copenhagen , Capital Region
Financials: SEED
Social media monitoring features - SentiOne
SentiOne is a conversational AI platform that helps to boost the customer service from social listening tool to AI conversational voice bots and chatbots. It helps to improve digital and social presence and build brand awareness.
Vendor: SentiOne
Company Size: 51-100
HQ Location: Gdansk, Pomorskie
Financials: PRIVATE
Live chat software to help your business win and nurture customers across messaging channels.
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Vendor: Userlike
Founded: 2011
Company Size: 11-50
HQ Location: Cologne / Germany
Financials: SEED
A 24x7 Chatbot Software for Website
Collect.chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot. It can replace static web forms to collect data on websites. Its chatbot platform helps to create website chatbots with no code. It provides solutions for the sales, marketing and support team.
Vendor: Collect.chat
Company Size: 1-10
HQ Location: Newark, Delaware 19702, US
Financials: PRIVATE
Chatbots For Website And Messenger Without Coding
BotStar is a Conversational intelligence tool that helps to design and build a chatbot for the business on messenger and website to bring more sales leads in and reduce pain for the customer support team. It helps to enter new markets, acquire customers and enhance customer relationships.
Vendor: BotStar
Company Size: 1-10
HQ Location: 35 Thai Phien Street, Danang
Financials: SEED
Manage conversational agents voicebots, chatbots and callbots
Hellomybot is an omni-channel platform that allows users to create conversational chatbots, voicebots, and callbots for companies. It is designed for companies and developers who want to create any kind of conversational agent (callbots, voicebots and chatbots). It helps to grow business with voice and chat conversations, proved to have a positive impact on ROI
Vendor: hellomybot
Company Size: 1-10
HQ Location: Paris, France
Financials: PRIVATE
Complete customer communications platform with bots, apps, product tours, and more
Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.
Vendor: Intercom
Company Size: 501-1000
HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US
Financials: SERIES D
Verloop - Sign up now to boost your Customer Experience.
Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.
Vendor: Verloop
Company Size: 11-50
HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN
Financials: SERIES A