In this section, you will find
What is Conversational Marketing Software?
Learn what is Conversational Marketing and how to choose the right Conversational Marketing software
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Read more about how companies in different industries are using Conversational Marketing software to drive results.
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Updated By Cuspera
Last updated: Sep 27, 2024
Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.
Drift’s custom scripted chatbot, the AI-powered qualification bot, which is a self learning engine and continuously improves the answering experience for buyers, automatically qualifies the leads and sets up the next step in the engagement process. Drift Intel identifies the customer and collects past experience data, linking it with the current needs to give the customer conversation a personalized experience.
The Conversational Sales module helps build a healthy pipeline with the automatically qualified prospects, providing access to centralised data on the target customer behaviour and other insights. Real-time notifications to Sales reps helps them connect instantly with the target accounts, and saves time in setting up meetings. Drift Analytics and Insights provides website engagement metrics, and insights on what customers care for, helping in working out customer strategy, optimize engagement and ROI.
I knew a form wasn't the way anymore. We had to modernize our web experience and make it easier for potential customers to connect with us.Adrian Cohn
Director of Brand & Communications
Smartling
Vendor: Salesloft, Inc
Founded: 2011
Company Size: 251-500
HQ Location: 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309
Financials: SERIES D
Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS
Conversica AI Assistants can be used to engage customers and prospects in conversations over email or SMS.
This platform is used by companies to drive customer conversations at scale. AI Assistants engage customer/propsect by initiating contact, intelligently interpret replies and respond with tailored response. Conversia platform has vast conversational library that AI uses to have natural conversation with customers All corner cases/exceptions are handled by Conversica team.
The system uses machine learning and training of responses to improve accuracy and quality of AI. Conversica integrates with all major CRM
A must-get App for your organization, Conversica is a great tool for customer engagement. It was a very simple, straightforward implementation process which works well with our CRM... I never thought I would consider an AI a part of my staff, but she absolutely is the best.David Ramsaroop
Director of Business Development
Full Sail University
Vendor: Conversica, Inc.
Founded: 2007
Company Size: 251-500
HQ Location: 950 Tower Lane, 12th Floor Foster City, California 94404
Financials: SERIES E
Customers.ai is a B2C outbound marketing and sales automation tool to use and created with marketers and business owners in mind.
Customers.ai offers simple solutions to big problems. Find more, better leads. Get higher engagement rates with AI-powered email tools. Save time. Sell more. Make more money.
Vendor: Customers.ai
Company Size: 11-50
Financials: SERIES A
Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.
Qualified Live Chat and Chatbot platforms help companies capture more leads and grow their pipeline by taking action. It has influenced opportunities, pipeline, and deals won. It creates custom chatbots to engage visitors, qualifies prospects, and capture leads.
We have a fast path to engage our high-intent accounts. We’ve doubled pipeline and revenue coming from our website!Robin Daniels
CMO
Matterport
Vendor: Qualified.com, Inc.
Company Size: 11-50
HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US
Financials: SERIES C
MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.
It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.
Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.
Vendor: Bird B.V.
Company Size: 251-500
HQ Location: Amsterdam, North Holland
Financials: SERIES C
Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.
Gorgias provides a facility to connect all support channels onto one platform and stay connected using email and chat features. Tools are provided for automating repetitive tasks, and automated personalised responses can be set up with rules. Work assignment is based on tags and tickets which ensures transparency and that there is no duplication.
Gorgias stores all information pertaining to each customer in the same place which enables easy tracking and recall of conversation history. Chat feature can be used for driving campaign revenue, macros for creating message templates including all details of order and tracking numbers. Customer satisfaction surveys, statistics and analytics reports to measure performance and ROI are the other features of Gorgias.
Vendor: Gorgias, Inc.
Company Size: 11-50
HQ Location: 768 Harrison St, San Francisco, CA 94107, US
Financials: SEED
Instabot a Marketing Attribution platform is a conversion chatbot that understands the users, and then curates information, answers questions, captures contacts, and books meetings instantly. It helps to increase sales and revenue and improve ROI.
Instabot is a smart chatbot. Leveraging AI functionality and natural language processing (NLP), Instabot can gain knowledge quickly and answer hundreds of questions over time. It supports live chat with customers as well as see rich bot analytics, suggestions for optimization, and edit the bot on the fly.
Instabot features that increase conversions, understand the users and enhance lead generation include intuitive builder, schedule meetings directly in the bot, analyze and track popular bot flow, robust user-profiles, and many more.
Vendor: Instabot
Company Size: 11-50
HQ Location: 27 West 24th Street, New York, NY 10010
Financials: PRIVATE
Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide that helps to successfully increase conversions and speed up the lead to deal process by engaging directly with the most valuable leads, at the right time with conversational marketing, sales and support solutions, like targeted live chat, AI chatbots and interactive forms.
It helps to identify and prioritize website visitors who are most likely to convert into sales with AI-powered solutions and automatically qualify and capture leads with conversational interactive bots. It speeds up the lead process by connecting the hot leads directly to the right sales team through real-time chat, video, or voice calls. Also, supports visitors online and provides a personalized customer experience.
Its features are converting visitors into customers in real-time with Live Chat, optimizes the website conversions and captures 4X more leads with drag-and-drop Interaction Builder, maximizes the ROI with custom features, and more.
Vendor: Giosg Ltd.
Company Size: 11-50
HQ Location: Valimotie 21, Helsinki, 00380, FI
Financials: SERIES A
Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.
Verloop helps businesses automate their conversations with customers and make them personalized at a lower cost, enabling business clients to generate more leads, book meetings, and build customer relationships while saving time, money, and resources.
Verloop features include acquiring leads, engaging customers, extending support, create multilingual bots, be omnipresent, connect, sync data and automate workflows, a dashboard that will give detailed insights, lead generation, build better buying experiences, bid adieu to abandonment issues, improve marketing spend with efficiency, and more.
Vendor: Verloop Digital Private Limited
Company Size: 11-50
HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN
Financials: SERIES A
Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.
Whisbi Platform allows users to embed a call-to-action button on the company's website. Whisbi Platform offers a reporting feature to track customer activity from the start to gain information in order to make more informed decisions about customer support and marketing activities. The conversational Chabot feature helps companies engage with leads and convert these leads into customers. Support is provided via a knowledge base.
By clicking the button initiates real-time video communication between customers and the service representative. At the end of the communication, the customers can share experiences regarding their purchases on social media. Users can also embed the live chat feature on their website to address customer queries more efficiently.
Vendor: Whisbi Technologies, Inc.
Founded: 2008
Company Size: 101-250
HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.
Financials: PRIVATE
In this section, you will find
What is Conversational Marketing Software?
Conversational Marketing is a new marketing approach wherein buyers and customers who visit the website are engaged in real-time conversations. This is done through targeted messaging and intelligent chatbots. It builds relationships and provides authentic experiences to customers and buyers. This greatly helps businesses to move buyers through the sales funnel.
Conversational Marketing Software includes intelligent chatbots that are designed to drive real-time conversations with customers and buyers at a time that is convenient for them and provides a scale to deal with such large numbers of customers for the business.
Get AI-generated right fit software based on peer experience in just a minute.
Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.
Vendor: Salesloft, Inc
Founded: 2011
Company Size: 251-500
HQ Location: 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309
Financials: SERIES D
Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS
Conversica AI Assistants can be used to engage customers and prospects in conversations over email or SMS.
Vendor: Conversica, Inc.
Founded: 2007
Company Size: 251-500
HQ Location: 950 Tower Lane, 12th Floor Foster City, California 94404
Financials: SERIES E
Customers.ai is a B2C outbound marketing and sales automation tool to use and created with marketers and business owners in mind.
Vendor: Customers.ai
Company Size: 11-50
Financials: SERIES A
Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.
Vendor: Qualified.com, Inc.
Company Size: 11-50
HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US
Financials: SERIES C
MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.
Vendor: Bird B.V.
Company Size: 251-500
HQ Location: Amsterdam, North Holland
Financials: SERIES C
Gorgias is a customer support helpdesk for online stores. It is an all-in-one helpdesk for Shopify merchants covering automation and live-chat. Gorgias is also available on mobile.
Vendor: Gorgias, Inc.
Company Size: 11-50
HQ Location: 768 Harrison St, San Francisco, CA 94107, US
Financials: SEED
Instabot a Marketing Attribution platform is a conversion chatbot that understands the users, and then curates information, answers questions, captures contacts, and books meetings instantly. It helps to increase sales and revenue and improve ROI.
Vendor: Instabot
Company Size: 11-50
HQ Location: 27 West 24th Street, New York, NY 10010
Financials: PRIVATE
Vendor: Dashly Inc.
Company Size: 11-50
HQ Location: San Francisco Ct, Stanford, California 94305, US
Financials: PRIVATE
Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide that helps to successfully increase conversions and speed up the lead to deal process by engaging directly with the most valuable leads, at the right time with conversational marketing, sales and support solutions, like targeted live chat, AI chatbots and interactive forms.
Vendor: Giosg Ltd.
Company Size: 11-50
HQ Location: Valimotie 21, Helsinki, 00380, FI
Financials: SERIES A
Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.
Vendor: Verloop Digital Private Limited
Company Size: 11-50
HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN
Financials: SERIES A
Vendor: Quiq, Inc.
Company Size: 11-50
HQ Location: 22 South Grand Avenue, Bozeman, MT 59715, US
Financials: SERIES C
Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.
Vendor: Whisbi Technologies, Inc.
Founded: 2008
Company Size: 101-250
HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.
Financials: PRIVATE
Vendor: ZazaChat, Inc.
Company Size: NA
HQ Location: Dubai Marina, 27th Floor, Dubai, UAE NA, AE
Financials: PRIVATE
Hustle is the leading P2P text messaging platform for nonprofits, politics, labor, education, and government. It helps to improve internal communications and scale best practices.
Vendor: Hustle, Inc
Company Size: 101-250
HQ Location: 717 Market St, 5th Floor, San Francisco, California 94102, US
Financials: SERIES B
Vendor: Makerobos Innovation Labs Pvt Ltd
Company Size: 11-50
HQ Location: Goregaon West Chowk, Mumbai, Maharashtra 400062, IN
Financials: NA
Continually - Never miss a lead from your website. Convert more website visitors to customers by responding automatically.
Vendor: Continually Ltd.
Company Size: 1-10
HQ Location: 18 Ormeau Avenue, Belfast, Northern Ireland GB
Financials: SEED
Zoovu is a Conversational Search Platform that helps brands and retailers narrow down search to guide consumers to the perfect product. It helps customers find the right products with no code AI-powered digital assistants and increase sales through digital buying assistance.
Vendor: Zoovu Ltd.
Company Size: 101-250
HQ Location: 79 Madison Ave, New York, New York 10016, US
Financials: SERIES B
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Vendor: Lime Connect GmbH
Founded: 2011
Company Size: 11-50
HQ Location: Cologne / Germany
Financials: SEED
Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.
Vendor: Intercom, Inc.
Company Size: 501-1000
HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US
Financials: SERIES D
Hubspot is a Growth Platform consisting of a stack of Marketing, Sales and Service software. It includes a Marketing Hub, Sales Hub, Service Hub and a free CRM module. It can be used by Sales Leaders, Marketers, Customer Service Teams, Business Owners, and Operations Managers.
Vendor: HubSpot, Inc
Founded: 2006
Company Size: 1001-5000
HQ Location: 25 First Street, 2nd Floor Cambridge, MA 02141 United States
Financials: IPO
Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.
Vendor: Zoho Corporation Pvt. Ltd
Founded: 1996
Company Size: 1001-5000
HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA
Financials: PRIVATE
Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Vendor: Freshworks Inc
Founded: 2010
Company Size: 1001-5000
HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Financials: SERIES H
Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.
Vendor: Chatfuel Inc.
Company Size: 11-50
Financials: SEED
ManyChat is a FaceBook Messenger bot marketing platform that allows to engage with the customer 24/7. It automates and combines Facebook Messenger and SMS to deliver chat based marketing and grow business. It helps to grow market share and improve ROI.
Vendor: Manychat, Inc
Company Size: 11-50
Financials: SERIES A
