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CRM Software 2024: A Comprehensive Guide - Page 2

CRM software allows you to get all your customer and potential customer information and interactions in one place. CRM helps you with lifecycle management of customer relationships that includes getting the lead, engaging them, closing deals, upsell, cross-sell, to providing support, referrals, etc. This helps to bring the entire organization up-to-date with each customer and manage relationships better by putting the customer at the center.

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Updated By Cuspera

Last updated: Sep 27, 2024

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656 CRM Software

Pipeline CRM Icon

Pipeline CRM

4.38
★★★★★
★★★★★

Sales Pipeline Enablement Platform

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Pipeline CRM is a sales pipeline enablement CRM platform designed for sales teams to help enhance and boost sales.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead tracking
Top Features : Personalization,Recording,Dashboard

Vendor: PipelineDeals, LLC

Founded: 2006

Company Size: 11-50

HQ Location: 1008 Western Ave, Seattle, WA 98104

Financials: SERIES A

Nutshell CRM Icon

Nutshell CRM

4.23
★★★★★
★★★★★

Nutshell | Sales Automation CRM & Pipeline Management for B2B ...

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Nutshell CRM is customer relationship management and sales automation tool designed for marketing professionals to help identify the right sales model which facilitates customer relationship building and boosting sales performance.

Highlights
Top Business Usecases : Contact list management,Engagement management,Engaging and following up
Top Features : Personalization,Recording,Dashboard

Vendor: Nutshell

Founded: 2010

Company Size: 11-50

HQ Location: Ann Arbor, Michigan

Financials: SERIES A

Vtiger One Icon

Vtiger One

4.35
★★★★★
★★★★★

The real all-in-one CRM that makes working between apps easy

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Vtiger’s All-in-one CRM platform provides a seamless customer experience and helps to increase engagement, sell more and grow brand loyalty. It is built for enterprises looking to provide a great customer experience throughout the entire customer journey.

Highlights
Top Business Usecases : Opportunity management,Campaign management,Workflow management
Top Features : Ticketing,Dashboard,Recording

Vendor: Vtiger Systems India Private Limited

Founded: 2003

Company Size: 101-250

HQ Location: No. 95, 12th Main 3rd Block, Rajajinagar Bangalore – 560010, Karnataka, India

Financials: PRIVATE

Microsoft Dynamics 365 for Sales Icon

Microsoft Dynamics 365 for Sales

3.82
★★★★★
★★★★★

Sales Force Automation | Microsoft Dynamics 365

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Microsoft Dynamics 365 for Sales is a sales automation and forecasting business application that is part of the Dynamics 365 platform. It enables salespeople to build strong relationships with their customers, take actions based on insights, and close sales faster.

Highlights
Top Business Usecases : Engagement management,Contact list management,Engaging and following up
Top Features : Dashboard,Recording,Personalization

Vendor: Microsoft Corporation

Founded: 1975

Company Size: 10001+

HQ Location: Redmond, WA

Financials: IPO

Kizen Icon

Kizen

4.49
★★★★★
★★★★★

Next-Gen Platform To Power The Future of Business

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Kizen is a sales, marketing, and experience platform that helps companies drive smarter, faster growth, deliver amazing, personalized customer experiences, and unleash their full potential. It helps the teams save time, work smarter, and deliver personalized experiences that drive faster growth. It also helps in acquiring customers and increases customer lifetime value.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Feedback surveys,Personalization,Recording

Vendor: Kizen Technologies Inc

Company Size: 51-100

HQ Location: 12 Groveland Court, 1st Floor, London, London EC4M 9EH, GB

Financials: SERIES C

SugarAI Icon

SugarAI

3.85
★★★★★
★★★★★

Precision selling platform

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SugarCRM is a customer relationship management and marketing automation platform for marketing, sales and services teams to achieve marketing automation and to collaborate across the entire customer lifecycle.

Highlights
Top Business Usecases : Sales document management,Engagement management,Workflow management
Top Features : Dashboard,Recording,Personalization

Vendor: SugarAI Inc.

Founded: 2004

Company Size: 501-1000

HQ Location: 10050 N Wolfe Rd, Cupertino, CA 95014

Financials: PRIVATE

EngageBay Marketing Icon

EngageBay Marketing

4.00
★★★★★
★★★★★

All-in-one marketing, sales, support CRM that attract targeted web visitors, engage and capture leads

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EngageBay Marketing is an all-in-one Marketing and Sales CRM software that attract targeted web visitors, engage and capture leads, nurture and turn them into happy customers. It's an affordable HubSpot for small and medium businesses. It helps to enhance customer relationships, increase sales and revenue and acquire customers.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Engaging and following up
Top Features : Landing page,Alerts: popups & Notifications,Personalization

Vendor: EngageBay

Company Size: 11-50

HQ Location: 1007 North Orange Street 4th Floor #180 Wilmington, DE 19801

Financials: PRIVATE

Copper Icon

Copper

4.50
★★★★★
★★★★★

CRM Software Built for Google & G-Suite

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Copper is a CRM software for small, mid-sized and enterprise companies to manage sales leads to improve customer relationship and grow business. The CRM is built on G Suite, enabling users to integrate all information associated with G Suite is made accessible from one place.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Personalization,Recording,Dashboard

Vendor: Copper CRM, Inc.

HQ Location: 301 Howard St, San Francisco, California US

Blackbaud Raiser's Edge NXT® Icon

Blackbaud Raiser's Edge NXT®

4.14
★★★★★
★★★★★

Fundraising & Donor Management Software - Raiser's Edge NXT | Blackbaud

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Blackbaud Raiser's Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits. It helps to increase sales and revenue and acquire customers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media analytics
Top Features : Recording,Dashboard,Personalization

Vendor: Blackbaud, Inc.

Founded: 1981

Company Size: 1001-5000

HQ Location: 65 Fairchild Street, Charleston, SC 29492

Financials: IPO

workbooks.com Icon

workbooks.com

4.36
★★★★★
★★★★★

Workbooks | A platform to manage your business, designed and priced for the mid-market

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Workbooks.com is a cloud-based Customer Relationship Management (CRM) solution that enables mid-market organisations to efficiently acquire, convert and retain customers. It helps small and midsize businesses to improve their business strategies and customer services.

Highlights
Top Business Usecases : Sales document management,Engagement management,Proposal & quote management
Top Features : Recording,Dashboard,Personalization

Vendor: Workbooks Online Limited

Company Size: 11-50

HQ Location: 330 Roberts Street, Suite 402, East Hartford, CT 06108, United States

Financials: SEED

SAP Customer Experience Icon

SAP Customer Experience

3.88
★★★★★
★★★★★

Software to understand customers and engage them while growing revenue

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SAP Customer Experience is an advanced CRM Software. The SAP Customer Experience portfolio covers every step in the customer journey process, from the first contact a customer has with a company through to when they choose to buy from it. SAP achieves this by integrating various solutions for marketing, sales, and customer relationship management.

Highlights
Top Business Usecases : Engagement management,Sales document management,Engaging and following up
Top Features : Personalization,Ticketing,Recording

Vendor: SAP SE

Founded: 1972

Company Size: 10001+

HQ Location: Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany

Act! Icon

Act!

3.86
★★★★★
★★★★★

Act! CR

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Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. It provides the ultimate toolset to build relationships, maximize engagement and drive business growth.

Highlights
Top Business Usecases : Contact list management,Engagement management,Engaging and following up
Top Features : Recording,Templates,Personalization

Vendor: Act!

Company Size: 251-500

HQ Location: Suite 500, Denver, CO 80293, US

Financials: PRIVATE

Bitrix24 Icon

Bitrix24

4.05
★★★★★
★★★★★

A free collaboration software enabling communications, CRM and other tools for small businesses

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Bitrix24 is a collaboration software with complete tools for management, collaboration, and communication for small businesses. It is a united work space that handles many aspects of daily operations and tasks. It helps to improve internal communications, increase sales and revenue and acquire customers.

Highlights
Top Business Usecases : Collaboration,Communication management,Workflow management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: Bitrix24

Company Size: 51-100

HQ Location: 901 N. Pitt St, Suite 325, Alexandria, Virginia US

Financials: PRIVATE

Maximizer CRM Icon

Maximizer CRM

4.01
★★★★★
★★★★★

SALES CRM SOFTWARE - PIPELINE MANAGEMENT

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Maximizer CRM is a comprehensive, all-in-one solution which offers simple, accessible marketing, sales and customer care service tools to small and midsize businesses. It stores all customer information in one convenient, easy-to-use workspace, easily tailored to match the sales process.

Highlights
Top Business Usecases : Contact list management,Engagement management,Engaging and following up
Top Features : Recording,Personalization,Dashboard

Vendor: Maximizer

Founded: 1987

Company Size: 51-100

HQ Location: 260 – 60 Smithe Street Vancouver, BC, Canada V6B 0P5

Financials: PRIVATE

Less Annoying CRM Icon

Less Annoying CRM

4.78
★★★★★
★★★★★

Simple Contact Management for Small Business

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Less annoying is a CRM tool designed for small businesses to help manage contacts, track leads, and follow-ups.

Highlights
Top Business Usecases : Engagement management,Contact list management,Engaging and following up
Top Features : Personalization,Recording,Alerts: popups & Notifications

Vendor: Less Annoying Software, LLC

Founded: 2009

Company Size: 1-10

HQ Location: 1017 Olive St. #300 St. Louis, MO 63101

Financials: PRIVATE

BUSINESSNEXT (formerly CRMNEXT) Icon

BUSINESSNEXT (formerly CRMNEXT)

4.50
★★★★★
★★★★★

The #1 CRM For Banking And Insurance

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BUSINESSNEXT is a cloud-native, platform-as-a-service universe designed to speed the digital transformation of banking, insurance, and financial organizations.

Highlights
Top Business Usecases : Lead management,Service management,Social CRM
Top Features : Vivid Authoring Studio,Virtual Assistant,Micro customer segmentation

Vendor: ACIDAES SOLUTIONS PVT. LTD

Company Size: 501-1000

HQ Location: 702 Oberlin Road, Suite 200 Raleigh, NC 27605

Financials: SERIES A

Semrush AI PR Toolkit Icon

Semrush AI PR Toolkit

4.30
★★★★★
★★★★★

Track and measure your media visibility

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Prowly is an all-in-one workflow automation solution for PR professionals where companies of all sizes can manage media relations more effectively by saving time on routine tasks. Prowly supports users in storytelling, finding the right media contacts and organizing them in a PR CRM, creating aesthetically pleasing press releases, managing email pitches, maintaining journalist-friendly newsrooms, media monitoring and more. This affordable PR tool was already used by over 7,000 users from more than 70 countries.

Highlights
Top Business Usecases : Public relations,Communication management,Sending & publishing communications
Top Features : Dashboard,Personalization,Interactive content

Vendor: Semrush Inc.

Founded: 2008

Company Size: 501-1000

HQ Location: 800 Boylston St, Suite 2475, Boston, Massachusetts 02199, US

Financials: PRIVATE

Total Expert Icon

Total Expert

4.29
★★★★★
★★★★★

Enterprise-grade marketing and customer engagement platform ​purpose-built for financial services

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Total Expert is an enterprise marketing and customer engagement platform built for financial services to drive growth and create customers for life with a marketing operating system. It helps to scale best practices and improve digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Personalization,Landing page,Templates

Vendor: Total Expert Inc

Company Size: 101-250

HQ Location: 1600 Utica Ave S, Suite 600, St. Louis Park, Minnesota 55416, US

Financials: SERIES B

Beetle Eye Icon

Beetle Eye

4.29
★★★★★
★★★★★

beetle-eye.com - Adaptable Lead Growth and Email Marketing Platform

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Beetle Eye is a modern marketing automation platform that streamlines email campaigns and digital marketing tools to provide a powerful platform for creators and innovators that helps to grow the business and enter a new market.

Highlights
Top Business Usecases : Campaign management,Generation of new leads,Subscription management
Top Features : Personalization,Templates,Feedback surveys

Vendor: Beetle Eye, LLC.

Company Size: 1-10

HQ Location: 3958 Calvin Ln, Sarasota, Florida 34232, US

Financials: NA

Erply Retail CRM Icon

Erply Retail CRM

4.26
★★★★★
★★★★★

Point of Sale Software and Retail CRM with free stocktaking, invoicing and dashboard apps

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Erply is a POS software and Retail CRM that can be deployed in retail businesses of all sizes, from start-ups and small businesses to large Enterprises across retail outlets of all types. It can be used in Multi-store management, POS and Sales Management and supports 15 languages. The software is cloud-based and compliant with all the security requirements and can be accessed from anywhere .

Highlights
Top Business Usecases : Loyalty management,Helpdesk management,Training & onboarding
Top Features : Personalization

Vendor: Erply Inc

Founded: 2009

Company Size: 51-100

HQ Location: 302 West 37th Street, Floor 6 New York, NY 10018 United States

Financials: PRIVATE

Nationbuilder Icon

Nationbuilder

4.24
★★★★★
★★★★★

NationBuilder: Software for leaders

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Nationbuilder is a Community engagement platform built to grow community and move them to action. It helps to improve brand engagement, digital and social presence.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Personalization,Capture information,Capture contact

Vendor: NationBuilder, Inc.

Founded: 2009

Company Size: 101-250

HQ Location: 520 S. Grand Ave., 2nd Floor, Los Angeles, CA 90071

Financials: SERIES B

Mynewsdesk Icon

Mynewsdesk

4.21
★★★★★
★★★★★

Publish and distribute press releases | Digital PR

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Mynewsdesk a PR platform helps to discover the impact of online PR and get the complete solution to engage an audience of thousands. It helps to improve ROI and digital and social presence.

Highlights
Top Business Usecases : Public relations,Communication management,Sending & publishing communications
Top Features : SEO,Dashboard,Alerts: popups & Notifications

Vendor: Mynewsdesk AB

Company Size: 251-500

HQ Location: Stockholm

Financials: PRIVATE

ConnectWise Manage Icon

ConnectWise Manage

4.08
★★★★★
★★★★★

Business Management Software | ConnectWise Manage Business ...

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ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.

Highlights
Top Business Usecases : Sales document management,Helpdesk management,Workflow management
Top Features : Ticketing,Alerts: popups & Notifications,Personalization

Vendor: ConnectWise, LLC

Founded: 1982

Company Size: 501-1000

HQ Location: 4110 George Rd., Suite 200, Tampa, FL 33634, USA

Financials: M&A

Interspire Icon

Interspire

4.02
★★★★★
★★★★★

An advanced self-hosted email marketing automation software

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Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Engaging and following up
Top Features : Personalization,Templates

Vendor: Interspire Pty. Ltd.

Company Size: 11-50

HQ Location: United States

Financials: PRIVATE