Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Vendor: Twilio
Founded: 2008
Company Size: 1001-5000
HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105
Financials: IPO
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization.
Vendor: Tenfold
Founded: 2015
Company Size: 101-250
HQ Location: 2222 Rio Grande Austin, Texas 78705
Financials: SERIES C
Oracle CX Service
Service Cloud | Customer Experience | Oracle Cloud
Vendor: Oracle
Founded: 1977
Company Size: 10001+
HQ Location: 500 Oracle Parkway Redwood Shores, CA 94065
Financials: IPO
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
Oracle Advertising and Customer Experience (CX) Software helps to establish, manage, serve, and cultivate enduring client relationships and delivers an integrated suite of apps that goes beyond conventional CRM. Creates a thorough understanding of the customers and every interaction they have, regardless of the way, the time, the place, or the person. Provides the tools for outstanding customer experiences, from client acquisition to customer retention and all in between.
Vendor: Oracle
Founded: 1977
Company Size: 10001+
HQ Location: 500 Oracle Parkway Redwood Shores, CA 94065
Financials: IPO
Ushur
Intelligent Automation Platform
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services,
Vendor: Ushur
HQ Location: 3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US
Benbria Loop
Customer Experience (CX) Management Platform | Benbria
Vendor: Benbria
Company Size: 11-50
HQ Location: 390 March Road, Ottawa, Ontario K2K 0G7, CA
Financials: SEED
doxee
The Digital Customer Experience Company
Doxee is a cloud-based customer communication management (CCM) solution that makes customer communications interactive and highly personalized. It provides solutions for the financial services, healthcare, manufacturing, utilities, telecom, legal and public sector industries.
Vendor: Doxee
HQ Location: Viale Virgilio 48/B, Modena, MO 41123, IT
Twilio Programmable Voice
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Twilio Programmable Voice is a Contact Center Software that allows the user to build conversations anywhere, make, receive, control, and monitor calls via software, using a Voice API.
Vendor: Twilio
Founded: 2008
Company Size: 1001-5000
HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105
Financials: IPO
Retently
Platform to Improve Customer Satisfaction with Net Promoter Score
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.
Vendor: Retently
Company Size: 11-50
HQ Location: 800 W El Camino Real, Suite 180, Mountain View, California 94040, US
Financials: PRIVATE
Genesys Cloud
Genesys
Vendor: Genesys
Founded: 1990
Company Size: 5001-10000
HQ Location: 2001 Junipero Serra BlvdDaly City, CA 94014, USA
Financials: PRIVATE
CSS Customer Experience Analytics
Customer Experience Analytics, CX Analytics and Solutions ...
Vendor: CSS
Company Size: 5001-10000
HQ Location: CSS Corp, 1900 McCarthy Boulevard, Suite 210, Milpitas, California 95035, Milpitas, CA 95035, US
Financials: M&A
SupportYourApp
SupportYourApp - Adaptive Customer Service For The Latest ...
Vendor: SupportYourApp
Company Size: 501-1000
HQ Location: Kyiv, Kyiv
Financials: SEED
Customer Radar
Customer Radar - Voice of Customer feedback software based ...
Vendor: Customer Radar
Company Size: 01-10
HQ Location: 22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ
Financials: PRIVATE
Relay Network
Customer Experience platform to improve customer engagement
Relay is a Customer Experience software that helps transform customer experience at every touchpoint all through the customer journey. It enables automated, personalized communication at scale and can be deployed in industries such as Financial Services, Healthcare, Insurance, Telecom and more.
Vendor: Relay Network
Company Size: 11-50
HQ Location: 201 King of Prussia Road, Suite 161, Radnor, PA 19087, US
Financials: PRIVATE
Keatext
AI-powered text analytics for feedback interpretation
Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.
Vendor: Keatext
Company Size: 11-50
HQ Location: 5605, avenue de Gaspe, suite 108 Montreal (Quebec) H2T 2A4
Financials: PRIVATE
Messenger Communication Platform
MessengerPeople
Vendor: MessengerPeople
Company Size: 51-100
HQ Location: Herzog-Heinrich-Straße 9, München, Bayern 80336, DE
Financials: SERIES A
Bringg
Bringg - The Delivery Orchestration Platform
Vendor: Bringg
Company Size: 51-100
HQ Location: Tel Aviv, Israel
Financials: SERIES E
Pobuca
Pobuca Connect - Contact Management - Sign up for Free
Pobuca is a Customer Experience (CX) platform and CRM for brands and retailers that helps them improve customer experience (CX) and achieve the key objectives of increased customer satisfaction, loyalty and advocacy. It engages customers and empower people in sales, marketing and customer service.
Vendor: Pobuca
Founded: 2000
Company Size: 51-100
HQ Location: 3rd Floor 207 Regent Street W1B
Financials: SEED
GiftNow
Gift Experience Management (GXM)
GiftNow is an integrated gift card and product gifting solution for retailers and merchants. Its Gift Experience Management platform helps in changing the way gifting is done turning online gifts into memorable experiences. Businesses using GiftNow helps to transform the way they do gifting for employee engagement and incentives, events, customer service, and more creating better experiences that add value to the gifting journey by providing scalable, turnkey solutions that bring innovation and ease to retail, restaurant and corporate gifting customers.
Vendor: GiftNow
Company Size: 51-100
HQ Location: 150 W Evelyn Ave, Mountain View, California 94041, US
Financials: PRIVATE
Medallia Experience Cloud
SaaS platform to reveal customer insights, and make them actionable
Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Vendor: Medallia
Founded: 2001
Company Size: 1001-5000
HQ Location: 200 W 41st Street New York, NY 10036 USA
Financials: SERIES F
Qualtrics
Survey, Research & Experience Management Software | Qualtrics
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
Vendor: Qualtrics
Founded: 2002
Company Size: 1001-5000
HQ Location: 333 W River Park Dr Provo, Utah 84604
Financials: SERIES C
Contentstack
API-First Headless CMS for Developers & Marketers
Contentstack is a Content Management System that brings business and technology teams together to deliver personalized, omnichannel digital experiences. It helps to acquire customers, scale best practices and improve ROI.
Vendor: Contentstack
Company Size: 51-100
HQ Location: 49 Geary Street, 238, San Francisco, CA 94108, US
Financials: SEED
Alchemer Enterprise Feedback Management Platform
Online Survey Software that helps you transform to a truly customer-centric organization
The Alchemer Enterprise Feedback Management Platform helps businesses to collect feedback and deliver better experiences for the customers. Alchemer is designed for those who have outgrown SurveyMonkey and feel overcharged by Qualtrics. It's an easy-to-use, easy-to-implement platform, and leads the industry in speed-to-value and flexibility, to start collecting insights on day one.
Vendor: Alchemer
Founded: 2006
Company Size: 51-100
HQ Location: 168 Centennial Parkway Unit #250 Louisville, CO 80027
Financials: SEED
SAP Emarsys Customer Engagement
Personalized omnichannel experiences that the customers deserve
SAP Emarsys Customer Engagement is an omnichannel customer engagement platform that accelerated business outcomes through industry-specific analytics and use cases built into the platform. It helps to increase sales and revenue and increase customer lifetime value.
Vendor: SAP Emarsys Customer Engagement
Founded: 2000
Company Size: 501-1000
HQ Location: 10 W Market St., Suite 1350 Indianapolis, IN 46204 United States
Financials: SERIES B