Twilio Flex
Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers.
Vendor: Twilio Inc.
Founded: 2008
Company Size: 1001-5000
HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105
Financials: IPO
Hotjar is a behavior analytics and user feedback service that helps to understand the behavior of the website users and get their feedback. It helps to acquire customers and enhance customer relationships.
Vendor: Hotjar
Company Size: 251-500
Financials: PRIVATE
Listen360 Customer Engagement Platform
Customer feedback tool to make products and services more meaningful to the customers you serve.
Listen360 is a Customer Engagement Platform for use by Executives, Frontline teams, Marketing teams and Service teams across small, medium and large enterprises. It can be deployed in industries such as Health & Fitness, Franchises, Healthcare and Services.
Vendor: Listen360, Inc
Company Size: 11-50
HQ Location: 11625 Rainwater Drive, Suite 645, Alpharetta, GA 30009, US
Financials: PRIVATE
AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.
Vendor: AskNicely, Inc.
Founded: 2014
Company Size: 51-100
HQ Location: 1400 NW 22nd Avenue Suite 150 Portland Oregon 97209
Financials: SERIES B
The Pendo Product Cloud is a single platform guiding the product through its entire journey, and enabling successful adoption and customer loyalty around it. It enables Product Led Growth for the business. It can be deployed in SaaS and other Enterprises for Product Planning, Customer Retention, and Account expansion to name a few.
Vendor: Pendo
Founded: 2013
Company Size: 101-250
HQ Location: 150 Fayetteville St. Raleigh, NC 27601
Financials: SERIES F
zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.
Vendor: zenloop GmbH
Founded: 2016
Company Size: 11-50
HQ Location: zenloop GmbH, Brunnenstraße 196, 10119 Berlin
Financials: SERIES A
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization.
Vendor: Callinize, Inc
Founded: 2015
Company Size: 101-250
HQ Location: 2222 Rio Grande Austin, Texas 78705
Financials: SERIES C
OneSignal is a multi-platform push notification service powering mobile and web push, email, SMS and in-app messages. It helps to acquire customers, scale best practices and launch new products.
Vendor: OneSignal, Inc.
Founded: 2014
Company Size: 11-50
Financials: SERIES C
Vendor: Oracle Corporation
Founded: 1977
Company Size: 10001+
HQ Location: 500 Oracle Parkway Redwood Shores, CA 94065
Financials: IPO
Oracle Advertising and Customer Experience (CX)
CX Cloud to build, manage, and maintain customer relationships.
Oracle Advertising and Customer Experience (CX) Software helps to establish, manage, serve, and cultivate enduring client relationships and delivers an integrated suite of apps that goes beyond conventional CRM. Creates a thorough understanding of the customers and every interaction they have, regardless of the way, the time, the place, or the person. Provides the tools for outstanding customer experiences, from client acquisition to customer retention and all in between.
Vendor: Oracle Corporation
Founded: 1977
Company Size: 10001+
HQ Location: 500 Oracle Parkway Redwood Shores, CA 94065
Financials: IPO
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services,
Vendor: Ushur, Inc.
HQ Location: 3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US
Press Ganey is a Human Experience platform for healthcare. It connects people, processes, and technology to help by understanding the individuals and optimizing the experiences at the heart of the industry.
Vendor: Press Ganey Associates, LLC
Company Size: 101-250
HQ Location: 1660 International Dr, Suite 225, McLean, Virginia 22102, US
Financials: SERIES A
Vendor: Forsta Ltd
Company Size: 251-500
HQ Location: Karenslyst Allé 56, Oslo, Oslo 0277, NO
Financials: PRIVATE
Thematic is a Customer Feedback Platform that helps to solve time-consuming analytical problems enabling unstructured text feedback data to be analyzed quickly and effortlessly helping with better product decisions.
Vendor: Thematic
Company Size: 11-50
HQ Location: San Francisco, CA 94117, US
Financials: SEED
Doxee is a cloud-based customer communication management (CCM) solution that makes customer communications interactive and highly personalized. It provides solutions for the financial services, healthcare, manufacturing, utilities, telecom, legal and public sector industries.
Vendor: Doxee S.p.A.
HQ Location: Viale Virgilio 48/B, Modena, MO 41123, IT
Twilio Programmable Voice is a Contact Center Software that allows the user to build conversations anywhere, make, receive, control, and monitor calls via software, using a Voice API.
Vendor: Twilio Inc.
Founded: 2008
Company Size: 1001-5000
HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105
Financials: IPO
Kapture CRM is an all-in-one Customer Service platform that helps to deliver better and intelligent customer service where the contact center, service center and field force automation are all integrated on one comprehensive platform. It helps with seamless customer experience, facilitates efficiency across the team and clears all the hurdles at every step of the journey.
Vendor: Kapture CX.
Company Size: 501-1000
HQ Location: Bangalore, Karnataka, IN
Financials: PRIVATE
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.
Vendor: Retently, Inc.
Company Size: 11-50
HQ Location: 800 W El Camino Real, Suite 180, Mountain View, California 94040, US
Financials: PRIVATE
Vendor: Genesys Cloud Services, Inc
Founded: 1990
Company Size: 5001-10000
HQ Location: 2001 Junipero Serra BlvdDaly City, CA 94014, USA
Financials: PRIVATE
Vendor: JINGdigital
HQ Location: 500 Yale Avenue North, Seattle, Washington 98109, US
Medallia Experience Cloud is a SaaS platform for customer experience management that enables companies to capture customer feedback across a multitude of channels and touchpoints, understand it in real-time, and drive action everywhere. It helps customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
Vendor: Medallia Inc
Founded: 2001
Company Size: 1001-5000
HQ Location: 200 W 41st Street New York, NY 10036 USA
Financials: SERIES F
Qualtrics is a Feedback Management platform that helps brands continually assess the quality of their four core experiences customers, brands, products, and employees experience insights in one place. It is designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. It helps to decrease churn, increase customer lifetime value, attract and retain talent, increase engagement, improve productivity, reduce cost to serve, and more.
Vendor: Qualtrics, LLC
Founded: 2002
Company Size: 1001-5000
HQ Location: 333 W River Park Dr Provo, Utah 84604
Financials: SERIES C
Contentstack is a Content Management System that brings business and technology teams together to deliver personalized, omnichannel digital experiences. It helps to acquire customers, scale best practices and improve ROI.
Vendor: Contentstack Inc
Company Size: 51-100
HQ Location: 49 Geary Street, 238, San Francisco, CA 94108, US
Financials: SEED
SAP Emarsys Customer Engagement is an omnichannel customer engagement platform that accelerated business outcomes through industry-specific analytics and use cases built into the platform. It helps to increase sales and revenue and increase customer lifetime value.
Vendor: Emarsys North America, Inc.
Founded: 2000
Company Size: 501-1000
HQ Location: 10 W Market St., Suite 1350 Indianapolis, IN 46204 United States
Financials: SERIES B