Gainsight Platform is a SaaS platform built to turn disparate customer data from multiple sources into insights and actions that drive measurable business outcomes for the clients. It helps businesses build deep and lasting relationships with their customers.
Vendor: Gainsight, Inc
Founded: 2011
Company Size: 251-500
HQ Location: 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Financials: SERIES E
Totango is a cloud-based Customer Success Software that helps enterprises drive revenue growth, reduce churn while focusing on the SaaS customer journey. It is designed for large enterprises with multiple brands or complex market segments.
Vendor: Totango
Founded: 2010
Company Size: 101-250
HQ Location: 1200 Park Place, Suite 200 San Mateo, CA 94403
Financials: SERIES D
ChurnZero is a Customer Success Platform that helps subscription businesses fight customer churn in real-time. It helps customer success teams make the most of their time and focus on the work that matters the most. It is built for fast-growing Companies and Enterprises.
Vendor: ChurnZero, Inc.
Company Size: 11-50
HQ Location: 740 15th St NW, #8, Washington, District of Columbia 20005, US
Financials: SERIES B
Front is a Communication Platform that helps to take care of all the customers in one place. It connects all communication channels like email, SMS, social media, and chat in one inbox. Works together on messages from a shared inbox, automatically route incoming messages to keep the high-volume inbox organized, and also get clear, actionable analytics to iterate, improve, and grow.
Vendor: FrontApp, Inc.
Founded: 2013
Company Size: 51-100
HQ Location: San Francisco USA
Financials: SERIES D
Vendor: ClientSuccess, Inc.
Founded: 2014
Company Size: 11-50
HQ Location: 2901 W Bluegrass Blvd, Ste 420, Lehi UT 84043
Financials: SEED
Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.
Vendor: Freshworks Inc
Founded: 2010
Company Size: 1001-5000
HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Financials: SERIES H
Sense is a talent engagement and communication platform that is designed to engage employers with their employees. It helps to recruit, retain, and redeploy top talent with robust communication and analytics tools. It improves the candidate experience, lower talent attrition and increases redeployment.
Vendor: Sense Talent Labs, Inc.
Founded: 2016
Company Size: 101-250
HQ Location: 225 Bush Street, Suite 1350, San Francisco, CA 94104
Financials: SERIES D
Vendor: SupportYourApp, Inc.
Company Size: 1001-5000
HQ Location: 221 West 10th Street, Wilmington, DE, United States, 19801
Financials: SEED
Vendor: Kapta, Inc
Company Size: 1-10
HQ Location: 885 Arapahoe Avenue, Boulder, CO 80302, US
Financials: SEED
Sinch is a cloud communications platform that brings businesses and people closer with tools enabling personal engagement. It lets businesses reach every mobile phone, through mobile messaging, voice, and video. It is designed to help businesses in healthcare, retails, travel, customer care, financial services, and media industries engage with the target audience via video and voice.
Vendor: Sinch AB
Company Size: 251-500
HQ Location: Lindhagensgatan 74 112 18 Stockholm Sweden
Financials: IPO
Planhat is a customer platform built to give insights, manage workflow and drive customer experience. It helps to focus on, understand and drive value for the customers to maximize customer success and customer lifetime value. Planhat connects all the customer data, gets actionable insights and drives customer actions to manage renewals, reduce churn, and boost expansion.
Vendor: Planhat AB
Founded: 2014
Company Size: 11-50
Financials: SERIES A
Vendor: Success4
Company Size: 1-10
HQ Location: 1525 McCarthy Blvd, Milpitas, CA 95035
Financials: PRIVATE
ReferenceEdge is a reference management system that is designed to provide sellers with every form of social proof needed at every stage of the sales cycle, from content to reference accounts and contacts.
Vendor: Point of Reference, Inc.
Company Size: 11-50
HQ Location: 8050 E. 24th Avenue, Denver, CO 80238, US
Financials: PRIVATE
Vendor: Vitally, Inc
Company Size: 1-10
HQ Location: 303 Spring St, New York, US
Financials: PRIVATE
Vendor: Custify SRL
Company Size: 11-50
HQ Location: Bulevardul Alexandru Ioan Cuza, Nr. 99, et. 3, ap. 25, Bucurest, România 011054, RO
Financials: PRIVATE
Vendor: Moxo Inc.
Company Size: 51-100
HQ Location: 1601 South De Anza Boulevard, Cupertino, CA 95014, US
Financials: SERIES B
Vendor: SuperX GmbH
Company Size: 11-50
HQ Location: Berlin, DE
Financials: SERIES A
Churn360 is an AI Driven Customer Success Software that combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer.
Vendor: Kovai Limited
Company Size: 51-100
HQ Location: Planwell House, Edgington Way, Sidcup, DA14 5BH
Financials: PRIVATE
Twilio Programmable SMS is an SMS Marketing Software that allows the user to send and receive text messages globally with the API that over a million developers depend on. It delivers SMS alerts, notifications, and reminders with the Programmable Messaging API.
Vendor: Twilio Inc.
Founded: 2008
Company Size: 1001-5000
HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105
Financials: IPO
Speakpipe
Voice messaging software for website visitors to leave contact details, feedback or testimonial directly on website
Speakpipe is a web-based tool that allows users to interact with the audience via voice messages. It allows customers, podcast listeners, blog readers and fans to send voice messages (voicemail) right from a browser without any phone. It helps to increase interaction with the audience.
Vendor: Speakpipe
Company Size: NA
Financials: PRIVATE
Vendor: TalkToTheManager, LLC
Company Size: 1-10
HQ Location: Seattle, WA United States.
Financials: PRIVATE
Wynter is the fastest way to discover how the messaging is resonating with real people in the market. Gets the data from real people on where the messaging misses the mark, to fix it and convert more customers. It’s a messaging research tool to improve the product messaging and copy in a data-informed way, and also understand what the customer problems are.
Vendor: Wynter, Inc.
Company Size: 1-10
HQ Location: 901 S Mo Pac Expy, Suite 150, Barton Oaks Plaza One, Austin, TX 78746, US
Financials: PRIVATE
Vendor: Akita Software, Inc.
Company Size: 01-10
HQ Location: The Digital Hub, Crane Street, Dublin 8, IE
Financials: PRIVATE
Linkedin Talent is a Recruiting tool that helps to hire and develop the team. It helps to quickly find, connect with, and manage candidates. Develops employee's skills with the online learning platform, and also helps to measure and improve employee engagement.
Vendor: LinkedIn Corporation
Founded: 2003
Company Size: 1001-5000
HQ Location: 2029 Stierlin Ct. Ste. 200 Mountain View, CA 94043
Financials: PRIVATE